My Carpet Cleaning Charlotte

I really wish I had read these reviews before I booked. I scheduled an appointment with this company to have a patch of about 3 inches x 3 inches replaced. I figured while I was at it, I would have them clean the carpet in that room. I was quoted a price of $ 89 for both services. While I told the cleaner about the area to patch and also had the extra carpet out, he did not patch the carpet. Once he had cleaned the carpet (which was NOT anything better than I have done with High Traffic Foam), he informed me he could not repair the patch. He promised to speak with his manager and call me back. He did not return my call, and I left a message with the main number (now 704−492−0673). My call was returned Monday morning, and I was informed they would charge me an additional $ 50 to return to patch the carpet. Absolutely disgusted with this service.

This company was scheduled to come to my house at 530 on Friday afternoon. No call, no show. About 9am on Saturday, they called with the excuse that the technician had to leave and take his child to the doctor, and fell behind on his route. He wanted to know if it was okay for the tech to come by Saturday morning. If he was able to call the boss and his boss knew he was running late then why didn’t the boss call Friday afternoon or evening to explain the situation. He actually got upset with me that I wouldn’t give him a second chance. Terrible customer service. I was trying to post a review on their website, well you can’t post a review there, they are to look at only. All reviews (118) give them 5 stars. No matter what a company is no one gets 5 stars on every review posted, something’s fishy about that.

I would NOT recommend this company to anyone I know or do not know.
Stay clear!
If you’d like more of an explanation, feel free to message me.

I made an appointment online for a special they were running and received a confirmation. I go back and forth between two homes in different areas of the country and liked the online option. Well, at first they tried to come 6 hours early for my appointment and pitched a fit when I said I was not at home. Really rude! Then they showed up 3 hours late! They did a half way job with a horrible attitude and refused to honor the promotion. The guy even threatened to «turn me to an agency».
I will NEVER use this company again. There is plenty of competition out there that does a good job without the attitude.