Brought in a briefcase I had purchased less than a year earlier to have the lock fixed. It wouldn’t open at all. After 8 weeks and three calls they finally told me they had not started fixing it yet and would need another 8 to 10 weeks to get the parts in.
Ash C.
Classificação do local: 1 Charlotte, NC
The manager @ the Southpark location Ulrike Hood, is one of the worst customer services representatives I have ever encountered. My husband bought me a portfolio that I didn’t like & on attempting to return it to the store, this so called manager, insulted us in front of the rest of the customers by very rudely explaining that the receipt has the«no return/refund policy» printed in LARGE letters. A simple ‘I am sorry’ would have gone a long way. Instead, she proceeded to add insult to injury by explaining Mont Blanc was a «luxury» brand, and she wondered what I did for work. Wow, flabbergasted. She also wanted the paper box it was wrapped in & on explaining it tore while opening, she said«isn’t that careless’. WTH is wrong with this woman? I want the $ 500 my husband spent on this debauchery, returned promptly. If Mont Blanc really cares about its reputation, why would it hire such an uncouth woman to represent the brand? #worstcustomerservice #montblancsucks
George L.
Classificação do local: 5 Hollywood, SC
My experiences with Ulrike K. Hood, the Manager, and her staff have been nothing short of stellar. They go way beyond professionalism and excellent customer service. These professionals truly have their customers interests at heart… they really care. A rarity in today’s business world! Sincerely, George H. Lutz
Sam J.
Classificação do local: 5 Hickory, NC
Tiny store. Wonderful pens, watches, and leather goods. Helpful staff.