Mel Jackson Income Tax Service

Really bad experience at this tax agency.
I wanted my taxes filed Itemized.
The President/​Owner filed as Standard. I asked him twice if he had added my itemized deductions and also pointed to my itemized information in front of him. Both times he said Yes. I discovered he had filed as Standard and not Itemized. I went back to their office and asked why he did not itemize my Return. He said I did not meet the Standard deduction with my itemized items. This is not true. Had he added all of my deductions, which included Real Estate Taxes, Mortgage Interest, Property Taxes and Contributions, he would have seen the total amount was over standard. The Owner and another Preparer then said I need receipts to attach to the forms for all of my deductions and that is why he filed Standard deduction. (They don’t need to attach receipts to the forms, plus he filed it electronically and he never mentioned to me that he needed receipts). When I questioned them, they were not very nice. The Owner had also mentioned to me that the higher cost for preparing my taxes this year is because they have to pay for their expensive computer tax program. Customers Beware!