Mazda of South Charlotte

Dealership installs cheap Chinese tires on their «certified» cars and tells the customer they’re made in the US. Anything to save a couple hundred bucks. Watch out for Milestar tires.

My girlfriend and I made the big decision to buy a car together. I’d done my research and after a lot for consideration for our needs, we decided on the Mazda Cx5. We stopped by the dealership a little over a week ago and did some test driving. We loved it.
The sales person who came up to us was a young kid, Zach, he was new, but comfortable helping us with our questions and when he wasn’t 100% sure on something, he found out for us, rather than feed us some bull. Gotta respect that. Then Scott Bonack came up to assist Zach with the more technical aspects of the car buying process. He was a good guy, he wanted us to drive out of there in a new car, but he wasn’t pushy or aggresive.
When we got down to business we were upfront with them, our budget was small and they didn’t have the Sport package we could afford in color we wanted. Scott, explained that they can pick a car up from ANY location for us and have it delivered to us at no extra charge, which was great, because their prices were consistently on par with what we were wanting to spend. What happened next was what made me believe these guys were the best. Rather than deal with getting a car from somewhere else and all that, they worked with us to put us in the next level up (Touring package), for the price we were willing to pay for the Sport. It came with some extra features that you look for in a modern car.
During this whole process, we felt comfortable, with no pressure. You have to understand, this is their job. They don’t feed their families if they don’t sell cars, so they want you to buy a car, but we didn’t feel forced and they didn’t rely on gimmicks to get us to buy. Just a willingness to work with us.
After all that we went to see Chris Motrynczuk (I already forgot how to pronounce that one) in the financial department. He was very helpful and encouragingly blunt. He helped us get the best payment plan and even offered up some advice to save us money down the road. We had a pleasant time chatting with him and learning some things in the process.
Long review, but this was the first car we bought and we’re excited. We waited a while to write the review because we wanted to keep our eyes peeled for any deals we may have missed or a sign that we might have been had. Couldn’t find one. These are good people and we’d buy from them again.
Thanks fellas,
Cody and Kristin

I have worked with several dealers over the years, but this was one of the most unprofessional dealers I’ve ever encountered.
Saw a pre-​owned vehicle on their website and was very interested in purchasing the car. Called and spoke with a Debbie who actually put me on hold to confirm the car was physically on the lot. Per her, it was there and she would personally have the car ready for me. I made an appointment to see the car same day after work.
I was really excited to see this car and drove all the way down from the Lake Norman area in peak rush hour traffic. Took 40+ mins to make our way there. As we arrived, my wife and I saw some other cars that caught our eye on the lot. Before we could even make our way across the lot, the unprofessional behavior began as a lady yelled out if she could help us instead of cordially walking over and introducing herself.
This was apparently Debbie, we found out as we eventually entered the showroom. She introduced us to a Moe, a Senior Sales Rep, who greeted us. Two seconds later another gentleman walks up to us and claimed he was supposed to be helping us. After some extreme awkwardness and confusion, things really started getting worse for us in this experience.
Doug, now our third person that we have been passed to, can’t seem to find this car that we had scheduled an appointment to see. After about 5 – 10 mins of awkward Where’s Waldo-​esque searching in the dealership, Doug proceeds to tell me the car is no longer available. It apparently had been sent to auction earlier in the day.
They scramble to try and find me a comparable car while proclaiming «We want to do EVERYTHING we can to earn your business!» They find me nothing.
Debbie simply apologizes, tells us there is nothing they can do for us, and just goes back to her office. My wife and I are standing there embarrassed like fools while all the managers stand behind their desk staring down hoping not to make eye contact with us.
Doug finally emerges and offers me a free oil change for our trouble. Why would we drive all the way back down for an oil change??? We promptly leave.
This was one of the most bizarre, time-​wasting, and embarrassing events I’ve encountered in a «professional» environment.
Apparently, it is too much to expect from this dealer to actually have a car ready for you to look at after you have scheduled an appointment.
We went out of our way to visit this dealer and absolutely wasted our time. Take your business elsewhere.

I came in today to get my airbag deployers replace due to a manufactures defect and they did a free inspection. Their findings were pretty on point based on what I’ve been told by other repair shops and their prices were actually, in some cases, more reasonable than other places I normally go to get my car repaired. They were really nice and polite and the service guys seem pretty honest.
I really like the fact that because I’m going to have to get a long service done this week they’re willing to work with me to give me a loaner car so I don’t have to waste half of my day sitting in their lounge.
Additionally, they got me in right away for my airbag deployer replacement and I had a pretty hassle free visit today.
Another awesome perk that I just learned, that when I checked in on Unilocal,they offered me a free oil change with the higher grade synthetic oil, because my car is older and also high mileage. I am not quite sure why they have such a low rating, but my experience today was really great and I will be returning to have my car serviced here.

Update to my original review. I originally gave one star due to a series of issues while trying to get my plates and registration. After I wrote my previous review, I found Leah had reached out to me the night before via email to assist with the plate issue. I also sent an email to Mr. Cole right after I wrote the review and he contacted me by phone almost immediately (I had seen his email address in response to other Unilocal reviews). Both he and Leah quickly took care of all the issues and I received the plate and registration the next day. They went above and beyond to fix it. I am still hesitant to give 4 stars because of all the aggravation (and I don’t think it should have needed to get escalated to their level) so I am giving them 3 stars «A-​OK».
To be fair I would break it down as follows:
— 4 Stars: The initial process of buying and financing the car
— 1 Star: The registration/​plates process and lack of communication
— 5 Stars: How Mr. Cole and Leah handled it once they got involved
Would I buy from them again? Yes I would. The way they ended up handling the situation definitely warrants a second chance.

A great dealer and a great experience, every time I come here for service the folks here are so pleasant and so quick to make my experience great. Free wifi and computer stations as well as nice people. I can’t recommend this dealership enough.

We purchased a used vehicle and brought it in for general check over and burning smell, they said they were sorry but it needed over $ 3000 in repairs, of course it wrecked our day… We took it for 2 other Mazda opinions, and both were 450 – 550 $…had it repaired over a month ago… all is well… feel like we were being robbed… and they can keep my free oil change…

Set up appt to check out a vehicle when we arrived they told us they didn’t have one on the trim package we requested — after we waited 20 minutes for them to «get one off the back lot». We left. Tip for sales lady if you don’t hVe the car, don’t set up an appt, have the car ready and at hand at the time of the appt. SLOPPY

I was scheduled for a routine oil/​change, tire Rotation, @ 7:30 am on a Friday.
I was in/​out in 30 minutes! And… I get the next $ 50 oil change free.

This review is regarding Mazda of South Charlotte’s service department. I have never dealt with the sales portion of the business, though I do have to say that like other reviewers, I’m definitely turned off by the hounding of the salesmen when I bring my car in for service.
I have been getting my 2004 Mazda6 serviced here for several years now, and the service experience has been generally good. Usually it’s great and painless, but sometimes there have been issues, basically relating to information about services that were performed or recommended. I will say that they are a little pricy, but the mechanics I’ve met are knowledgeable and trustworthy, and they use genuine Mazda parts for repairs & replacements, so I’d much prefer they handle my car than someone at a random repair shop. As far as the prices, they can be somewhat mitigated by the frequent service coupons that MOSC posts on their website and sends through their emails — I use them often (mostly for % off any service, or a cheaper oil change).
But honestly, above everything else, it’s the service manager, Ryan Shaffer, that keeps my business with MOSC. If I am dissatisfied or confused with a service, or if I just want more information, he is extremely knowledgeable and diligent in assisting, and he is incredibly kind as well. He is a champion of customer service and keeps standards high. Basically, if you have any misgivings about service as MOSC, don’t just walk away — make sure you chat with him first!

Be careful with the Internet prices. They tried to add a «detailing fee» of several hundred dollars and the sales rep admitted after I said I wouldn’t pay it that it was a set up to get more money on Internet sales.
Experience was typical talk to sakes rep then endure debating with sales manager, then telling financial guy no over and over as they tried to sell warranties etc.
I did get a decent price but it took hours.
Be prepared for pressure.

Beat Mazda service I’ve had anywhere in the US. I do ALOT of driving and these guys are always on there game.

You get what you pay for! Tried to buy a pre-​owned BMW at this place advertised at market price. 3 yrs old, low miles, and still under factory warranty. Test drove vehicle, attempted to negotiate a deal, no dice! Left dealership and called back, offered $ 500.00 less. They agreed. Said I’ll be in the next day to pick it up. Next day, they call early…“are you coming?” Enthusiastically «yes, I’ll be there, get it ready». «o.k» it’s being detailed now” they said.
Mid afternoon I get five (5) calls back to back.
1) Someone’s trying to buy your car!
2) They’re almost at a deal!
3) You need to hurry up!
4) Do you have a credit card?
5) We’ll try and hold them off!
I laughed and told them, if the person has the money and are buying now, then first come, first serve! Let them have it. If not, I’m in the car on my way. After all, it’s a car that’s not so unique. I get down to the dealership, don’t see the car or any other customer for that matter. I inquire as to the cars location, I’m told it’s around back, we need your drivers license and insurance card.
I asked to see the numbers, salesman scribbles some numbers with green felt tip onto a piece of paper and ask for my social security number. I say «I told you yesterday, I have a trade you already valued, a bank check and cash» I am told they need to run a «soft credit check»
I refuse! It goes down hill from here…
I’ll put this as nice as I can, I’ve received a higher level of professionalism at a local drive-​thru. And we all know what usually happens in the drive-​thru.
Needless to say, that car is currently still for sale. I choose to spend my money elsewhere.

Ended up purchasing a MazdaSpeed3 here without doing enough research. Later found out I paid a good 4k more than I should have. Ok, so what dealership *wouldn’t* take advantage of someone who didn’t do their research.
Since I purchased, I’ve been spammed by mail and phone, especially after I take the car in for service, asking if I want to buy another car. Really? I haven’t even put 25k miles on the first one and I keep telling them I’ll only purchase when the next MazdaSpeed is released. Give it a break!
Most recent development? They send a scratch off flyer saying you can win $ 25k. Now I know these are usually scams but I don’t see any fine print so I bite. I scratch off and win. Yay? Still skeptical I call and they say hurry on in to get my prize. I hurry on in and they say I didn’t win (of course) but I can have a buffalo coin as a consolation prize. I refuse the coin and the idiots proceed to try to push a car on me. I say I’m not buying because they don’t have a new MazdaSpeed.
I talk to a manager and ask to speak to the owner and he takes my number and promises an owner will call. No call.
I’m in the area the next week and drop by to talk to an owner. Same thing.
I call the next Saturday and verify an owner is there, drive over and … sorry, an owner is unavailable.
Seriously the rudest most dishonest dealership ever.

Travis Moore provided great customer service and was a pleasure to work with. I highly recommend reaching out to him regarding the purchase of a new vehicle.

This business marks up their prices for no reason– check other dealerships before buying for sure. Their salespeople got very aggressive (interrupting me, gripping my hand for far too long during a handshake) when I expressed my disgust with what I felt were ripoffs. They then kept calling me and emailing me until I told them point blank that I was not willing to do business with a dealership whose business practices I don’t respect.