Maaco Collision Repair & Auto Painting

Chelly will go above and beyond to help
find the lowest prices, kind and professional.
The process of finding the best payment options has been smooth, with total communication.

DO NOT GO HERE. EVER.
Ridiculously overpriced for the finished product and experience. I will NEVER recommend this place. And after everything they took 50 $ off and expect me to be bowing down in gratitude? Yeah right.
Dropped the car off to be repainted on a Monday. Am told it will probably be ready Friday but they’ll just say Saturday to be extra safe. Friday rolls around. No call. SATURDAY rolls around, NO CALL. The next week starts, still no call. It isn’t until Wednesday that they call, saying it will be done the next day by 10am. Soooo… why didn’t you call before this!!! I drive up Thursday, 1:35pm. Over 3.5 hours after they say it’ll be ready. GUESS WHAT. NOT READY. Front desk guy Ron has no clue what’s going on or even what year it is. (Side note: customer in front of us left unhappy, customer behind us left unhappy.) Manager Cory comes out and explains to us that the car won’t be ready until after 5. I tell him I’ll be at work and won’t be able to get it. He offers to come pick up my husband and drive him down since we went to all the trouble. The only person who seemed to have a semblance of a clue on what customer service should look like. Husband didn’t want to be picked up by a stranger, so we went back the next day, Friday, A FULL WEEK AFTER EXPECTED FINISH DATE, to pick it up. Entire car was dusty, inside and out. Dents were left in the doors that they didn’t bother to fix. Pinstripe was not put on, DESPITE CALLING AND CONFIRMING IT WOULD BE DONE. They proceeded to put it on while we stand in the parking lot. Pieces of plastic and metal (that clearly belong to the car) are sitting in the backseat, no clue what they go to or what Maaco broke in my car and didn’t fix. When I finally turn the car on, the air and radio are blasting, and the seat has been leaned back.
Truly the worst customer experience ever. Wow. Beyond unprofessional. Purely shady.

My wife and I went to this Maaco location to have her car bumper repaired and painted, along with other collision work, after an accident we were in. We were really satisfied with the service we received, the pricing was extremely fair and they finished 2 days earlier than we expected. Will definitely go back if we ever need their service and I would highly recommend them to anyone!

I just picked up my vehicle from Maaco on N. Tryon today and am very disappointed in the quality of its paint job. There is paint on the grill and damage from where the tape was removed. Pin striping was to be done. The body shop worker assured me that they would be able to do this. Today (the day my car is ready for pick-​up) is when I was notified that this would not be an option. This is the second vehicle I have taken to this Maaco. Both cars left the shop looking worse than they did when they entered. Customer service leaves much to be desired. I would stay far, far, away from this Maaco.