Libretto’s Pizzeria

Oh my gosh I Went to the one by epicenter and being from NJ I’ve never had pizza here that compares but this one was Amazing. The employees are terrible though

Funny thing is I have never been inside of this restaurant. I have ordered delivery twice from them and you would expect delivery to be a little less than impressive. Everything I’ve gotten from them has been delicious.
They know how to do sauteed spinach right. Perfect amount of olive oil and garlic and salt and pepper.
The baked ziti was delicious. Yes it is a very simple dish but you’d be amazed at how little flavor it can have from some places and theirs was delicious. The most impressive was what I got this time. Linguine with garlic and clams. Just delicious. I’m assuming it was not just a white wine it tasted it had butter in it as well but it was not overly done and with a nice bright hint of lemon. Plenty of clams!

I am honestly surprised at the low rating for this restaurant. We frequent here once or twice a month to meet family and it is our pizza place of choice on this side of town. The food here is always hot and fresh and the servers are always very friendly. I love that there’s slices at all times of day in case everyone can’t decide on a pizza or you want to try a few.

Worst, most bland pizza *ever* — we couldn’t have been more disappointed. In a competitive market like this, find another pizza place ~

This place is a hit or miss. I’ve ordered the calzones several times and on more than one occasion the dough wasn’t cooked thoroughly, so I ended up eating the filling and throwing out the breading. Another time, I ordered a side of pasta and a side of broccoli and the portion was excellent and made a meal of it. A second time, I ordered the same 2 sides since I was so pleased the first time and received really small portions and not the greatest quality the 2^nd time around. Whenever my co-​workers order from here, i’m a little bit weary and usually pass on their offer. I refuse to pay good, hard earned money for something that may or may not satisfy my appetite.

Librettos has unfortunately been an inconsistent experience for me. Sometimes the food is great, sometimes the food is horrible. The pizza is NY style and it’s really good sometimes, with perfect crust. I like adding prosciutto and spinach to the Bianca. It’s one of my favorite pizzas in CLT… When it’s good. Then other times the pizza is cold or isn’t cooked enough or just meh. It’s really expensive pizza ($ 2.50 per topping with bacon costing the same as tomato?) so it’s hard to justify the gamble. The pasta dishes are on par with Olive Garden. Ravioli tastes like froZen kind from grocery. Don’t get to go slices– always cold and dried out toppings

Big mistake to dine in Sunday evening. You can tell no one was on charge.. Since we step in servesr staff walk around you and ignore customers at the door. Finally a hostess appear. On a bad mud. Service over all bad. To be honest are better NY pizza places on South charlotte than this.
At the time of you order make sure those specials on the board still available. Reason server said… because football season… so ERA SE the damm board.
And check you bill before pay… just a tip.
I don’t see thus place longer on that location. Good luck guys.

I hafta say, it was pretty damn good! The regular pizza and the margharita pizza were very close to New York style that I’m used to. It was thin and sauce was Delish. It came a little cold, but nothing that a blast in the toaster oven couldn’t fix, made the crust crispy too! The salad was big and full of tomatoes, green olives, shredded carrots, red onion. Could’ve used more dressing for such a big salad, so I had to make my own. Which, btw is better than any pre-​made. Garlic knots were ok, could’ve been baked longer. Otherwise, I’m happy with everything and will definitely order again.

This would be a 3 or maybe 4 star review but we continue to have issues with Librettos take out. It seems everytime we take out an order, something goes wrong. Either it takes an hour (this has happened) or they give us someone else’s order (this has happened), everytime we take out, we are disappointed. I really wish this place would get their act together when it comes to taking out food, as we would be much more inclined to go and recommend. When they got our order wrong, I should mention they did credit a little money back to us, but we still had to drive all the way back to the restaurant to get the correct order.
The food itself is solid. Basic NYC pizza that you will find at numerous places in the south Charlotte area. Nothing special about it, its solid. The rest of the menu is just ok. Good beer options, the atmosphere is just ok, service is good (when dining in). There are many options of NYC pizza in Ballantyne (thanks to the thousands and thousands of New Yorkers who have migrated here), and at this point I would probably go to any of them, sans Librettos. I just can’t promote or give business to an establishment that is constantly screwing up our orders.

Extra napkins?!?
Libretto’s has been on our regular restaurant rotation for 3 years, but after last night we’re taking them off our line up. The only reason I gave 2 stars was the food was OK.
My husband and I went to the Libretto’s after the movies last at night. We arrived before 8:00 which I think is still relatively early for a Saturday night and noticed the parking lot was almost empty and wondered if they were opened. They were not busy; only 4 tables of people, but we had to wait before anyone acknowledged our presence to seat us. The place looked dirty – table tops that hadn’t been cleared, trash on the floor and servers that looked like when they weren’t taking an order they were standing over the dishwasher.
Not too long ago, I remember that Libretto’s had tablecloths and butcher paper on the tables and a staff of professional servers. What happened? Are they going out of business? Once we were seated, we waited so long for anyone to take our drink order we were literally getting up from the table to leave… but then the server approached and we stayed. The screw ups continued. We ordered a house salad, garden salad and split an order of raviolis. The raviolis came out first, we had to ask about our salads, when those came out he brought two of the same salad. It was a joke. The manager came over, apologized and offered us extra napkins. What?!? Who in the restaurant business thinks that extra napkins makes up for completely missing the service mark? He went on to say that 4 people called in sick, he was firing someone else, something about a food truck and they were busy. Hello, it’s restaurant week. Get it together, man! The food was good, but with the lousy service and lack ambiance we’ve experienced the past few visits we won’t be back. Our server ended up crediting $ 10 off our bill, but they screwed that up, too. He brought two bills – one for the full price and one less the $ 10 – and ran the full price bill through the credit card machine. My husband noticed it and the manager fixed it. Good luck, Libretto’s.

This place is great. You cannot find better pizza in the area. Wednesdays wine bottles are half price.

I have been ordering from them since this location opened. It has gone down hill since the opened. The pizza is getting worse and worse every time we order. A Sicilian pizza should not be the thickness of an Ellios pizza. I’m done wasting money on overpriced lower quality pizza. I’ll get jets or hungry howies or even dominos over this junk. It’s sad because they were really good when they started

Came in late sat night and was welcomed so pleasantly! They sent garlic knots to the table and never rushed us out. The trio meal was very good as was my husbands spag bolonaise. We certainly will return

Service was ok, it was pretty empty but they had the music booming. Beer on tap selection was decent but limited. Pizza it self was good. I like that you can have the vodka tomato sauce on your pizza. It added to the flavor. Toppings were generous. I would come back for the pizza.

Didn’t really get to see about waiter service because apparently they close at 11 not 10 and but they let us order food to-​go and even let us take an extra pepperoni pizza they were just going to throw away. They were extremely friendly for a to-​go order though :) Monday special large cheese pizza and garlic knots $ 10.95!!!

DO NOT EAT HERE! THEY SERVED RAW CHICKEN THEN DENIED IT ONCE THEY TOOK IT AWAY!!!
Nothing like sitting down for a nice lunch on my day off and getting ¹⁄₃ way into my chicken dish only to notice that the meat is raw!!! NOT WHITE. Pink to dark pink in color. So just had to run to the restroom as the thought of just eating raw chicken made me lose what I already ate of the lunch. I thought it was overcooked when I first bit into it cause of the consistency. Boy was I on the wrong end of the spectrum. SO disgusted right now. Stomach is flipping around.
It’s a medium sized pan grilled chicken fish. How the heck do u serve that raw!!!
It’s been 15 mins now since I notified my server. He’s been very apologetic. Said the manager would be right out and he’s still not here. I’m sitting here nauseated, unhappy and they’re making wait now!!!
Waiter just told me he’s testing the chicken before coming to see me!!! Seriously!!!
I cannot be more upset right now. The manager, Aaron, came out, immediately had an attitude asking me «So what’s you’re problem with the food?» He’s now denying that the chicken was raw. He’s saying it was completely white, lying to my face! Even the server verified it was raw when he took it!!! If it was clearly white like he claims, why the 20 min wait so they could test their cooking times and the chicken???
This is how you run a business!!! This is how you deal with making a mistake!!! Tell me I’m lying so you can cover yourselves!!! Cause I have so much to gain by a partially eaten meal and vomiting in the bathroom!!!
Do yourselves a favor and do not eat here!
Update: The icing on the cake. Apparently when u post a bad review on Unilocal the employees or friends of the employees for this establishment take it upon themselves to send you nasty private messages via Unilocal using newly created fake accounts.
While I appreciate the owner Mike returning my phone call and offering us a free dinner, until they get new in-​store management we won’t ever be back.

I’ve lived in the area for six years. Not sure how long this restaurant had been here in Ballantyne, but finally tried it out last night. My husband and I ordered take out. The food was good. I would like shine kind of sauce on the pasta. We ordered Chicken Marsala. And the sauce of the marsala. was good but the pasta could use a dressing. I would definitely go back and try the other items on the menu. The garlic knots write absolutely delicious. What a difference from having fresh garlic used to powder or seasoning as some other restaurants do.
I walked I to pick up our order and the place was smaller and not what I expected. Its relaxed and there’s a bar that’s nice for drink with friends or a date. I didn’t find the bar area to be too loud as mentioned in another review. I would return. Maybe a date night why my husband soon.

My and my boyfriend came here one night and noticed the place was really loud even in the dining area. We got the calamari appetizer first. I will say I have always been a big fan of calamari. But I was not a fan of this one. It was so bad we had to ask to take it back. The calamari was very soggy and the breading was seriously falling off of the calamari. It was not good. When we told the server, he must of told the manager and the manager came up to us and made a comment about how calamari isn’t for everyone because they don’t know it’s squid. I had to let him know that I’ve tried calamari plenty of times and that I know it’s squid and it wasn’t the reason why we returned it, it was because it was soggy and the breading was wet. I’ve been back before ordering their pizzas to go and they are really good. Pizza sauce is so good. I highly recommend their pizzas!

Best pizza in Charlotte. (That I have found so far). Visited the Ballantyne location. Saturday afternoon after thanksgiving at 3pm was a great time to come for no crowd. This has got to be the only pizza joint in Charlotte with an original location in NYC. The homemade marinara is amazing with the fresh mozzarella frittes. A decent beer selection. We will definitely be trying not only the parktowne location, but also the NYC location ASAP!

A solid Italian bar and restaurant with ample seating inside and outside.
Menu is excellent and covers all the Italian food groups. Pizza, pastas, salads, calzones, etc. And the portions are huge. Wife had pizza there with a friend so we decided to do a lunch experiment.
Lots of take-​out and not just pizza, plus on a Sunday, there were a number of people eating in and at the bar.
Went for somewhat of a sampler so split a salad, and glad we did because the portion was more than enough for two people. Was good. Calzone had the best dough or as my wife says, crust, ever. And cooked perfectly. Just ask to go light on the ricotta cheese as it is pretty dominant. Ours was really cheezy and could have use more spinach.
Pizza slice was very good. They can do thin crust and even have three thick varieties. And they have prepared about a dozen pies that you can buy by the slice. Very convenient for the business lunch crowd.
Service excellent. And everything is made to order, so be prepared to wait, but the wait will be worth it.