L & D Flowers of Elegance

Terrible. My fiancé ordered flowers for me for my birthday (he phoned them and asked them to put together a package of flowers and something else). At 2pm, the delivery man called me to tell me to expect him in the next 15 minutes and to ask me how to get to my building. I just moved here! Your guess is as good as mine, sir. After I Googled it and gave the driver directions, I waited. I waited until 245pm, when I got tired of waiting to leave the house and decided to see what was going on. To the driver’s credit, he did answer the phone and told me he had a flat tire and would be 30 minutes more. At about 315pm, and ANOTHER phone call confirming my building’s location, he showed up. He was very smiley and nice… until he called me 10 minutes after leaving, informed me that he had given me the box of chocolates by mistake, and that he would be coming back to get them. I was like «Uh, no.» Called the fiancé since I wasn’t sure exactly what was supposed to have been delivered, and he called the driver back. The driver complained that he’d have to pay for the chocolates himself but agreed to let it go. My question is: what does this florist think constitutes flowers and something else if the chocolates weren’t that something else? What kind of company thinks it’s acceptable to drive back to my home to take away a box of chocolates (let’s face it, they’re not irreplaceable) that they delivered by mistake? I once worked a retail job and accidentally put an item in a customer’s bag that I hadn’t scanned and she left without paying for it. I ‘fessed up and paid for it myself, because it was MY fault.
And, to top it off, I sent the fiancé a photo of the flowers, and they aren’t what he asked for. I think they’re pretty, at least.

I called them to order some flowers for delivery to my girlfriend. They had the flowers that I wanted and could deliver them where I wanted. I ordered them at about 8:30am to be delivered to her apartment. While going through what I wanted on the card and the delivery information, the person taking my order was very slow and deliberate taking down the info, which is better than making a mistake, but a little painstaking, still.
Not wanting to ruin the surprise for my girlfriend, I didn’t mention it to her until she texted me at about 6:30pm asking if I had ordered her flowers because a florist had called her to set up the delivery. They then soon delivered a beautiful bouquet to her, exactly as I ordered (actually two more flowers, but for the price I was quoted, which is nice). I just don’t know why they waited so long to deliver them. My only guess is that they waited until after normal office hours so that there was a better likelihood that she would be home, which makes sense, but I just wish I had known that first.
Overall, great service, great flowers, and beautiful arrangement, but I just wish I could have known beforehand that it would have take them so long to get delivered. I will definitely use them again.

Great service. I called them after a search on the internet. Very reasonably priced, delivered on time, and looked great!
Definitely recommend, and I will use again