Kakouras Family Dentistry

It’s unfortunate I have to write this. I arrived and the staff was awesome! Great rooms updated with tvs. The girl who did the cleaning was great! But. Once the dr came in the told me I had 9 cavities!!! I haven’t had 9 in my life. Telling me it’s because I don’t floss. I get it but never had. So I challenged him as I had a cleaning 10 months prior and the response was the X-​rays don’t lie. Well someone is because after telling me it would cost me $ 1000 I went to another dentist. No cavities!!! I just think they are trying to take advantage and do work when it’s no necessary. Well you have lost my business.

Simply the best. Very professional expert service, insurance has covered %100% of my visits for years, but i’ve not had any problems in the last 4 yrs.

I, too had the same experience as Keith B. I had seen so many good reviews and was looking for a new dentist in Charlotte and thought this place would be a good bet. Started off I would have to pay for X-​rays as it is a requirement and they would not even see me without them taking X-​rays. They wouldn’t be covered by insurance as it hadn’t been a year since I had them done. I was taken back fairly quickly. I got in the room and there were 2 technicians. The TV was on and it it appeared to be for their benefit. I asked them to turn it down. They took X-​rays and then checked my gums. From there they proceeded to tell me I had bone loss and gum disease and they wouldn’t be any cleaning done that day. Dentist came and checked for cavities, but wasn’t in the room for more than a couple of minutes. He seemed very young. I was very agitated as I have had plenty of dental work done in the past and never had this kind of experience. I was overdue for a cleaning due to our move. I have always had my teeth cleaned regularly. I had never been denied a cleaning in the over 30 years I have been going to a dentist. They then proceeded to sell me some mouthwash at the tune of $ 15. They presented me with a treatment plan totaling over $ 1,000 with insurance not covering the majority. They stated I would have to come back for two separate appointments for what they referred to as a «deep cleaning». My husband was also in another room with the expectation of a cleaning. To our surprise he was also told he has periodontal disease and needed to come back for two separate appointments. They told both of us we have bone loss along with telling my daughter she too has bone loss. So we left the office and had to pay money and did not receive the services we came for. We now have to go somewhere else to get this done and who knows what insurance will pay. It is very upsetting to come to a new town and have this happen.

I really enjoy coming to this dental office. I travel all the way from Waxhaw and don’t mind the drive to be seen by them. The office is very clean and I never wait more than 10 minutes before I’m brought back. The whole staff is very friendly and very interested in me as person, not just my mouth or wallet. They have been really good to me since the first visit. They are very accommodating to my busy schedule and really have educated me. I’ve had the pleasure of seeing both Dr K and Dr Helms. My wife and kids have even transferred here. The reason for writing this review is Dr K’s honesty in fixing my smile with 2 fillings vs another quack who wanted to charge me $ 10,000 for crowns and veneers. I really appreciated it and have been a faithful client ever since and refer all my friends and family. God bless you guys!!!

Nice Offices. Nice Staff. The new person cleaning my teeth is very informative and I like her as she does what she says she is going to do and explains what she is doing. I seem always need more Xrays and I don’t know if this is normal but I get a good many of them every time I go in. My mouth has never been happier. Overall it’s a good dentist and I always feel welcome there.

While visiting up in Charlotte, I had a small emergency with one of my teeth. This dentist saw me immediately to correct the issue. The staff was friendly and comforting, knowing I was in great pain. Dr. Helms was professional and caring on my visit. She eliminated much of the pain so it was bearable for me to tolerate. For not being one of their regular patients, their treatment was top notch. Thank you for seeing and treating me on such short notice. Charlotte is lucky to have a dentist like them.

Do NOT use this dentist!!! I changed dentists due to a new plan provider with my employer and they were in a convenient location. I will say that everyone is very nice and professional and it is located in a new office with lots of amenities. However, in paying for these nice amenities they seem to have a practice of overcharging their patients. I was given a gum exam (which I did not ask for) with my x-​rays on my first visit and was told I was in the early stages of gum disease. I will say that I take great care of my teeth and during my regular biannual visits with every other dentist I have ever seen I have never once been told that my gums were damaged. A deep cleaning was recommended that require anesthesia and the procedure involved two visits that were not fully covered by my insurance carrier. I was more than $ 500 out of pocket as a result but I figured I would go with their recommendation. Since that time they now say I have to come in every 2 – 4 months! I told them I will only come twice a year since that is what my carrier will cover. On my last visit nothing special was performed but I was still charged a special periodontal exam which was not fully covered by my carrier. The result was only a $ 15 charge but the fact remains I did not ask for anything special and it was no different than any other cleaning I’ve ever had. I think they are just a newer practice that is trying to charge higher rates to cover the costs of setting up a nice office and making up for a limited base of clients. If you really are diagnosed with gum disease, go see a periodontist and don’t let your dentist overcharge you and your health plan for a regular cleaning.