K9 Refine

STAY AWAY! Andrew had our Beagle puppy Ivy (4 months) she was put into a grate for 7 days while wearing a prong collar… When we would try to call and check in no answer. promised photos and video but never got. we were out of town so we could not go and get her. When we returned and went to pick her up andrew was no where to be found, it was pouring rain. I was SICK at what i saw when we pulled up. Ivy was wearing a prong collar she was soaking wet and shaking, her fur on her head, neck, breast and stomach was the same color as her regular collar, bright pink. She was so stained that it took many baths and over a week for it to go away. That color did not fade in the tem minutes it took us to get there. She had been exposed for god knows how long. She pulls away when you reach for her. She did not learn any commands, I felt like I took my beautiful lil baby to someone who torchered her for a week. Ivy is now 10 months old and still steps back when I try to reach to pick her up or even to just rub her chin. This is something that is deep seated in her, she loves us and sleeps between my legs every night, her fear is not with us it is the unknown. Andrew is not a dog trainer that uses positive training he uses fear and pain.

It has been an absolute nightmare working with this company. We took both of our dogs there, one for animal aggression amd the other because she’s scared of strangers and lashes out. After the two weeks with our dog on animal aggression we went to pick him up and find out Andrew was out of town and Jason had been training him. He showed us his «progress» by having him in a shock collar and prong collar. After walking past another dog, our dog immediately went after the other dog. Jason told us to pull as hard as we can on the prong collar. How does that change anything? Are we expected to keep a prong and shock collar on our dogs at all times? Plus it’s cruel and inhumane. When our other dog, that’s scared, was there we found out another client’s dog in their care was in terrible shape and had lost mobility in her rear legs. So we pulled our female dog from the program early and demanded a refund. They were belligerent and extremely rude in our phone calls and text messages. They finally agreed to refund us and put it in writing. Afterward, they refused to reply to our attempts at contacting them. We filed a complaint with the better business bureau and the attorney general of Virginia. Not to mention the dog that lost mobility in her legs passed away a few days later. They were negligent in seeking medical attention and contacting the owner of their dog’s condition. We filed a suit against them in small claims court which they didn’t show up for. If you love your dog and want proper training then please please please do not hire them. You will lose your money and not get what you paid for. Their business practices should be regulated amd they should be investigated for animal cruelty.

Beware!!! We hired Andrew help train our lab, Cash, over the course of 4 – 5 visits and feel we have been victimized by a scam. They require full payment upfront and despite our hesitations, we agreed because they have a money back guarantee. Now, we do not have a trained dog nor our money.
First visit, two college kids (not Andrew as expected) arrived very late and worked about an hour with Cash mostly teaching him to stay on his bed. The next visit was repeatedly pushed back several times and when we thought we finally had a firm time for an am appt, no one came, no one called, and no one would answer repeated texts and calls until late that afternoon. We gave them another chance since Andrew blamed staffing issues. Andrew came out that afternoon, worked with Cash, and set an appt for the next visit. He assured us that because of what happened he would be the one we would work with from this point forward. However, at the next appt time, no call, no show, no answered calls and texts until that afternoon when his brother texted and asked to reschedule. We explained that we had rescheduled appts on numerous occasions and had already been stood up twice so we felt it was fair to ask for our money back. We were told by Andrew’s brother via text (again, we could rarely get someone to actually call) that Andrew would call us. Since that text conversation, we are unable to reach anyone with their company. Update 12−4−14. We were promised verbally half of our money back on 12−2−14; however now it appears our number is blocked and we have yet to see a refund. As of 12−13−14 we have still not received the promised refund. Avoid Andrew Harrison and K9 Refine!!!