Hilton Garden Inn Charlotte Uptown

This hotel has a great location and is very clean. On the other side though our room felt very dated. The furniture and the bed were old and not modern at all. I would only stay there again if it was significantly cheaper than other nicer hotels downtown. The staff was very friendly.

Very impressed with how accommodating they were. Meghan at the front desk & the manager Jim really helped us out! Our reservation got screwed up & completely took care of it. Nice to have people help you out during the hectic holiday season.

Stayed two nights for the NFL football game. Not a bad stay. Well located hotel. Clean. Shuttle available within a few miles from hotel. Very convenient. Breakfast buffet not bad at all. Omelettes, fried eggs, waffles and more. The coffee not good. 1 star for coffee. But overall stay was as expected. Nice, comfortable, clean and walking distance from restaurants, stadium and the Epic Center.

Pros
Room was clean, Carpet was clean
Great housekeeping services, even the elevators smelled fresh!
Comfortable beds
Family friendly cable tv
Plenty of open outlets for devices
Free cookies, coffee, lemonade all day in lobby for guests
Cons
No exhaust fan in bathroom so it got pretty humid
Very slow wifi
Obnoxious plumbing sounds, hallway noise, and street noise
Tap water was awful so we had to buy bottled water for our stay. For the rates charged, the hotel should provide free bottled water for guests
Carousel in microwave was not working
Kuerig coffee maker in room with mediocre coffee pods, suggest getting the free coffee from the lobby
Restaurant was overpriced, but lots of restaurants and fast food within walking distance

parking garage difficult and cumbersome to get into. Staff ignorant about possibility of getting something to eat in downtown Charlotte on Friday afternoon. Nothing available at the hotel, of course. Noisy room where you could hear everything going on next door. Dirty floor in bathroom. Coffee machine doesn’t work. Fancy adjust-​your-​side-​of-​the-​bed hardness also broken. Worst of all: We ordered a wake up call which didn’t happen causing us to drive at breakneck speed and no breakfast five hours back home so I could get to work. Worst ever hotel experience.

I stayed here for the weekend of June, 10^th. During my stay I had a horrible experience with a shuttle driver by the name of Al, Al was extremely rude and disrespectful to me due to a miscommunication on the hotels part which resulted in me sitting outside of a restaurant for 45 minutes in the humid heat while Al attempted to retrieve me 3 different times at the incorrect location, Finally I gave the address to the hotel clerk (who should have asked from the beginning if they didn’t know exactly where I was) Al berated me, insulted me and essentially committed everything NOT to do while in a customers service role.
When I returned to the hotel I was fuming, Fortunately a manager (Jim) was on staff to assist, he reassured me this was not company policy, that the issue would be addressed and as a way to apologize Jim offered me a refund on 2 of my 3 nights stay. This is where things got even worse…
Today is August 31^st, in the 82 days since my stay I received 1 call from Jim about a week after my stay advising me that a check would be in the mail within the next 7 – 10 business days, Great! After 14 business days I follow up, and after multiple calls to different people I am assured that the check is on his desk and will be sent ASAP. After another 2 weeks I follow up again, I’m advised a different story, that this has to go to corporate and they will have it out as soon as possible and that its a top priority. When asked about the different stories Jim simply brushes me off and says his hands are tied at this time.
another 2 weeks go by and I call back AGAIN, and play phone tag with Jim (in which he never returns my calls, but requires me to continue to call back until I get him.) I am told that they have a manager with some priority authorization to get a check out expedited with priority shipping. Great! I am excited to finally have this all behind me!
another week and a half later (today), I call Jim to follow up. He’s oblivious to the status of my check, has no idea whats up with it and immediately offers to transfer me to someones voicemail… no.
Jim gives me the run around AGAIN, placing blame on others and essentially not taking ownership of the situation and says he’ll call be back tomorrow with an update.
I’ve called the Hilton now over a dozen times, had to deal with Jim’s incompetence and all I want is this to be behind me! I just want my $ 250 bucks back so I can move on.
It’s unfortunate that I am staying at another Hilton hotel this week on a trip to California as this has been the worst customer service experience I have ever dealt with in my life.

Hilton Garden Inn Charlotte Uptown
traveling from Alabama
Visited Charlotte for an IICRC course and stayed 6 nights at the Hilton Garden Inn.
Was received at check in by valet that was extremely helpful not just upon our arrival but throughout our stay. Overall the staff was very tentative to any need or concern. Mathew who seemed to be an all-​round staff member assisted me several times and went way and beyond on. On one occasion he took quite a bit of time to explain and tour the best route and shortcuts to get from my car to hotel elevators and what garage floors to park on. Way to go Mathew. The front desk was always helpful. We had an issue with room noise one night at 10 PM and it was handled in the best possible way with no hesitation either Lynn or Carolyn (not sure who was on duty that night) fully addressed this concern to our 100% satisfaction the next day. The shuttle is really great the driver saw us in the lobby looking around and asking directions to local restaurants and JB stepped right in with a very enthusiastic attitude and offered to take us wherever we needed. That impressed me because usually the guys working a shuttle would rather avoid having to take anyone any where. JB even gave us his card and instructed us to call him when we where ready to be picked up. The breakfast is offered in the lobby and is not free but worth the price. I would advise to get a package so its included with the cost of your room rate with parking. It works out to be less that way. At the breakfast buffet the cooks will prepare you several items all of them are really nice an attentive. Nelly, Lupe and Laura where great and Lupe is a gem, thank you for having a box with breakfast to go for my wife every morning. This hotel offers room service from 5 – 10 PM and the selection was good as well as the food. My wife had the pork almost every night, it was that good. Overall this hotel is very clean and centrally located to down town. The parking is good and the views as well, but the great staff was the best feature by far. It fit the bill for my business training as well as a get away for my wife and I. I would highly recommend.

My Charlotte experience would not be complete without the unforgettable stay in Hilton Garden Inn. Everything is just a short distance. Close to the Charlotte Transit Center, the hustle and bustle of Uptown Charlotte, and very close to Nascar Hall of Fame. What made it more pleasant to stay is the friendliness of the staff and the way they make sure your stay is nothing but very satisfactory! They also have a shuttle that can drive you to your destination and even request them to fetch you from where you are as long as its within three-​miles.
A laundry facility is also available in the third floor free of charge if you opt to do your own laundry. All you need to buy is the detergent they sell near the front desk (The Pavilion Pantry) for $ 1.50. In the Pavilion Pantry you can find snacks, cereals, key chains, magnets, and drinks.
Overall, my first experience in Charlotte is unforgettable not only the breathtaking beauty of The Queen City but also to this place I call ‘home away from home’.

It’s across the street from the NASCAR Museum, a block from the convention center, and the host to body building competitions (apparently).
If you’re coming into Charlotte from the north, you may get the impression that there’s nothing but student housing around this location — not true — just a few blocks away are all of the restaurants one could hope for. And it’s worth the trip, because while this location does have room service and a pretty sad, open til 10 pm on the weekends, –type bar, the food available onsite is scrape-​your-​tongue-​terrible.
Room /​bathroom were clean and fine, except that window covering (yes, with inner shade liner pulled closed) did not block light from nearby buildings.
Parking structure signage is fairly craptastic and guests appear entitled to stay parked in the very small «check in» zone damn near forever.
Bigger problem is that even though signage indicates that both the Hampton Inn (?) and this location are accessible from the 4^th and 5^th level of the garage (note that the lower levels are reserved for valet parking), they don’t mention that in all cases (fairly narrow, not designed for folks with accessibility issues, even if they don’t require ramps) stairs are involved in getting to the hotel of choice. Further, the 5^th level access route is completely open to the elements. Well, just awesome (channels the Lego theme song)!!! Because who doesn’t just love extra bullshit thrown in their way just to have a normal night in a hotel, when paying for the opportunity?
So, all in all, not thrilled. Location is fairly good to great. But crappy food /​drink with terrible hours, window cover that doesn’t, despite being across from the flashing, pulsating, neon light display that is the Nascar museum, and some terrible ADA «compliance» leave me feeling extraordinarily tired (hey, at least the strobing lights didn’t spark a seizure, Imeanright???) and achey (don’t get me started).

Great place! Jacuzzi tub room was wonderful, clean. Friendly and helpful staff. We stayed on a Sat night and found $ 5 parking right next to hotel if you don’t want to pay $ 15 in hilton’ garage.

Gorgeous rooms and beautiful views of the city. Extremely friendly staff and reasonably priced rooms.

Perfect location for the Time Warner Arena and across the street from the Nascar Hall of Fame. Its a mixed bag. One visit is perfect… comfy bed, great and friendly service. The shuttle took me and picked me up after the Hornets game. Thats a big plus! My only downside is that the bed was terribly lumpy on my last visit and the water pressure was a joke. The room service food is good. I’ll go back but will ask to switch rooms if the bed is so old. Oh, they did let me check in early. The service was splendid on each visit.

Nice hotel close to everything downtown. Shuttle service (complimentary) can take you anywhere in the city (but not the airport). They have a nice cook-​to-​order breakfast option for $ 10.95, and a decent drink/​good menu for dinner.
Rates are much more reasonable than hotels just a few blocks closer to the city center.
Hampton Inn is just across the parking ramp… Easy to get between the two buildings.

I was in Charlotte for a class and stayed here. It was really nice, and the staff was great! I had never stayed alone in a hotel and got upset while eating in their restaurant and the wait staff took care of my meal! It was so nice! I can’t say enough nice things about them! They made my trip better and made me feel so welcome! I’d definitely stay there again!

There are two things that are important to me in a hotel: cleanliness and service. This hotel meets both those criteria as my room was spotless upon arrival and they let me check-​in at 10:30 am (standard time is 3 pm). It is very centrally located — literal overlooks the NASCAR museum (not that I would ever go there). Valet parking is $ 15, but it is easier to self-​park for $ 10 as the garage connects to the hotel on floors 4 and 5.

This hotel is in a good location, right next door to the NASCAR Hall of Fame, and one block away from the convention center. I had a nice two room suite on the 9^th floor (so I can’t confirm or deny the comments about the stench on the lower floors). The room was clean and comfortable and there was a nice jacuzzi tub in the bedroom. All the staff i encountered were friendly and helpful. i will say that it was a little bit of a walk to get to the «heart of the action» in uptown Charlotte. not too far, but in the 90 degree weather a slightly sweaty walk :-)
I will agree with the other reviewer that said the coffee was terrible. i agree whole heartedly, but since there are so many nice coffee shops in uptown charlotte there are other choices. All in all a solid choice to stay.
Park yourself and save the $ 15

Clean rooms, friendly staff. It was a weekend with an event in town — heads up to get there early — the garage fills up. Fortunately we did and it was no problem. Great location to all things downtown.

Pros:
— good location,
— friendly staff,
— affordable parking,
— great shuttle option which will drive you within 3 miles of the hotel
Cons:
— the room was a bit stuffy and there wasn’t a fan in the bathroom so it got really humid,
— the coffee is terrible. In the room there is a keurig, but it made terrible coffee, and the coffee in the lobby was also bad,
— breakfast is expensive for what it is. Basic breakfast food for $ 12.99.
We only stayed a night, so it was easy to deal with these small issues, but I’d shop around before I stayed here again.

(Stayed for a business convention)
–Very pleasant staff at front desk.
–Decent free cookies available in lobby.
–Tasty free coffee in lobby.
–Close to the Convention Center.
–Close to Nascar HOF
–Comfy pillows in the very large suite
–Did not like the stench on the lower level by the restaurant that follows you in the hallways in the elevator and almost to my 3^rd floor room
(Smelled like old stale grease/​cafeteria cooking.)
–I would prob try another hotel next time I’m in Charlotte just to see some comparison.

After spending 3 cold and rainy days camping in a field with hundreds of people and terrible restroom facilities, this hotel was paradise. We stayed in a king room with a whirlpool tub. The tub was in the bedroom, but there was also a shower and regular bathtub in the bathroom. I hadn’t properly bathed in days, so the whirlpool bath was one of the best baths I’ve ever had in my life.
Service was outstanding. Self parking is $ 10 a night and valet is only $ 15. The room was clean and large. The food we ordered from room service was some of the best hotel food I have had. The portion size of the vegetable tortellini I ordered was enough to feed a family of six. We had leftovers for breakfast the next day and over half of it was still left.
The hotel is in a great location with easy access. The rooms are a little dated, but I was totally satisfied with my stay.