Hilton Charlotte University

I’m writing this to alert Hilton that the ventilation fans in back of this hotel are egregiously noisy, and the situation needs to be remedied. This level of noise makes sleep difficult.

Absolutely loved, my stay! Staff so super friendly and accommodating. Room well kept, luv luv luv my view of the water! Only problem was I wished the WiFi was completely free for guest. As they have limited free WiFi meaning no streaming which is DUMB

Check-​in at the Hilton University Place was a breeze. A very modern reception desk wit a more than courteous employee handled our reserved room with ease. Unfortunately, that is about where the good ended.
After arriving to our room, which was adequate and about what would be expected for a Hilton property, we went to get some ice. The ice machine on our floor didn’t work, so it was an elevator trip up to the next floor. That would be an elevator that took about 5 minutes to arrive. Mind you, this was at around 1:00 PM on a Saturday afternoon, not typically a busy time. We got our ice, took the stairs back to our room and relaxed before dinner.
We decided to have dinner a the hotel restaurant, The Fountainview. We arrived and a sign said to wait to be seated. The restaurant was completely empty. When I say empty, I mean nobody, no diners, no staff, nobody. We called out and looked around the corner at the bar and the server there said to take a seat anywhere and she would bring us menus. Three un-​bussed tables greeted us when we walked in. We say by the window with a great view of the lake and waited… and waited… and waited. Finally, because we decided to just head over to the Edgewater Bar and Grille and eat there. We sat down and watched as the bartender did nothing and the one server they had rushed around, trying to take care of everyone. We ordered our drinks, which did arrive promptly, and then ordered dinner. A basic cheeseburger and a flatbread. After almost 20 minutes, the food arrived. THe flatbread was, at best, room temperature and not browned at all. The burger, which was listed as having bacon and onions (requested to hold the onions) came with no bacon. I sent back the flatbread. It came back about 5 minutes later, this time with brown edges, but the crust was still doughy. Based on the speed of service, we went ahead and ordered a piece of cake well before we would have been ready. It never came. Finally, we told the server to scratch the cake and simply bring us the check. She came back with the cake saying it was up, but she then took it off our bill due to the wait. She was more than gracious and apologetic. By this time (around 6:15 PM) every table was filled there was still only the one server and non-​helpful bartender. We paid and left, completely unsatisfied with the meal.
Fast forward to the next day. We wake up to find our room at 76 degrees though the thermostat was set for 70 and the fan on auto. We gathered our things to check out. Turns out, 1 elevator was out of service, so for some reason, the one next to it couldn’t run. I walked down to check out, while my wife waited, with our luggage, on the elevator. 15 minutes later, she arrived. She let me know that several people on the elevator mentioned how warm their rooms were and the some had 15 – 20 minute wait time for the elevator.
In summary, I would expect so much more from a Hilton property. I have stayed here before and the elevators have been an issue for quite awhile. However, the other issues with the A/​C, the horrible service and food quality, when combined with the known elevator issues, make it absolutely impossible for me to recommend the Hilton University Place

Ok, I just ate a science project. It al started when I ordered the calamari, trout and a cranberry on the rocks shaken not stirred. Took forever to get my complicated drink but the calamari is what did me in. I’m watching Dallas vs. OKC and I heard a knock during the break and I looked around and couldn’t figure where the knocking sound was coming from. Game is getting good OKC has a 14 pt lead and the music for the break comes on… I hear the knocking again… So I reach inside the bag and the calamari is beating on the plastic Togo box. So I opened it and holy smokes it starts doing the wave to the NBA songs. I grab a fork and what the hell I ate it and now I understand why it was still moving. It had that much salt on it!!! Like one of the science projects from high school. My blood pressure is up in the air like Kim Kardashian’s legs (sorry Yessy) up like unemployment in the black community (I’m black I can say that) up like my uncle Willie on Viagra at 6am… I went to my aunt Helens room and stole one of her high blood pressure pills. Had hurtle over uncle Willie to get to them but I’m better now. Hey chef… Lay off the got damn salt, are you trying to kill me??? (Disclaimer) the food did not move it was merely an analogy to express how much salt was on the food. #NaCl.

I was extremely dissatisfied, on Friday night we held an event in the University Ball Room. Our event took up 3 section, another event was held in 1 other section and 1 section inbetween us. The group in the other section was extremely loud to the point we could not hear our event speakers at all. I complained to our Banquet Captain at least 6 times about the noise level. He said he would ask the other group to turn their speakers down and it continued to get louder. The Banquet Manager or Captain were no help at all. I also had problems when it was time for the dinner portion of our event. We gave the Banquet Captain exact table numbers and seating numbers, where our vegetarians and gluten free guest were located. And they still seem to give our guest the wrong food. After noticing they were given the wrong food, I looked for the Banquet Captain and he was no where to be found. I am extremely disappointed with the way things went at our event!

Stayed here for the Thanksgiving Holiday 2015 as the house was overfilled with family and children.
First of all, I will stay here again when visiting the Charlotte area!
This Holiday Inn and the Holiday Day Inn Downtown (uptown) Charlotte have redefined what a Holiday Inn is to me.
Super friendly staff, clean rooms, very comfortable king bed, modern bathroom and modern room. Everything was nice.
The breakfast buffet was great.
Gym was enough the do some damage.
All in all great experience and I’d stay here again.

I came here due to my poor experience at Comfort Inn Suites down the street. It was a much better experience. The room was clean, nice, and comfortable, the staff was friendly, they had great amenities including a coffee shop. Didn’t eat here so I can’t say anything about that.

The rooms are decent, quiet. oh you stay on 10,11,12 you have executive lounge access. They do a decent job, caprese etc instead of just the normal frozen/​fried nibbles.
The courtesy shuttle is great and also within very short walking distance there is plenty of shopping.

The dollar signs for pricing don’t really apply here as the dollar tiers are for restaurants.
I’d stay here again for sure next time in town for work. That’s the bottom line, but for more details, I specifically enjoyed/​recommend this place because:
–Clean, comfortable rooms that are modern.
–Terrific breakfast buffet.
–Friendly front desk staff.
My room didn’t have great water pressure and other guests were loud from time to time, but the first thing is luck of the draw and the second… as long as it doesn’t last isn’t a shocker.

I attended an event this past weekend in the Lakeview Room. Due to the weather we booked a room and checked in around 5:00. Check-​in was easy, but upon arriving in our room it was nice, but one disappointing thing, they did not provide a blow dryer. I used to bring mine to every hotel, but most hotels I stay in recently provide one. The one time I decide not to, they don’t provide. I was able to call the lobby and have one brought up to me.
The event started at 7:00 and upon entering the Lakeview room, it was very outdated. Although it has a great view of the lake outside, the carpet, seating and overall look of the room could definitely use a makeover. A buffet was set up along one wall and unfortunately the food was SO disappointing I could not eat too much. The serving dishes did not seem to remain hot so everything served, from stuffed mushrooms, chicken, to pasta was all cold. And, everything didn’t have any flavor. There was, however, a chicken and waffle station set up in one corner, which was cooked to order so that was at least warm, but was okay.
After the event we went to the hotel bar, which had a good crowd. However, they seemed to run out of several wines we requested and the service was slow.
I did however sleep very well and enjoyed the breakfast brunch that was set up in the lobby Sunday morning and was ony $ 12.99.
Overall, it was a nice stay, but definitely outdated and the food could definitely use some work.

This is not the place to stay for a weekend get away. They are often way too booked on events which of course doesn’t cater to resident guests. This evening there are 2 weddings 2 family reunions and on sweet 15 party. It felt like a made house. Please I employ you to find a better place to stay on your weekend get away.

Nice place to stay by mans made lake with good walking area and stores & restaurants. Nice room, comfy bed. Nice bathroom except the tub has a really slow drain. Restaurant being remodeled at the time of my visit so breakfast buffet is congested. Traffic in this area is pretty bad at rush hour.

Older Hilton property but seemed nice. Got a nice upgrade with a nice view of the lake outside. Executive lounge is nice and service good. Got a good rate so would stay here again.

Very clean and comfortable room with a great team here. Walking distance to tons of restaurants and shops as well. Beautiful views at night and easy access to the highway. This was a great stay in the middle of a long trip.

House keeping comes seriously early and only knocks once before coming in. Im checking out today and waiting for my group, after working 20 hours and the front desk guy came up to me and rudely said I can’t sleep in the lobby… Im nicely dressed sitting upright and I dozed off for a few minutes from being so exhausted. When I explained I’m a guest he didn’t care and was adamant i can’t doze off again because «people are asking questions» from that unkindness I won’t stay here ever again. If I was an 80 year old woman would he have said the same thing? No, he wouldn’t have.

This is supposedly the most upscale hotel in the University area. It’s right off WT Harris Blvd which is always busy. It is the most distinguishable hotel in the area too at 12+ floors. It looks a bit outdated on the outside but has been remodeled nicely on the inside .
I stayed here twice in the past 3 months for business travel. My first experience in January 2015 was 5 stars all around. I was on the Hilton Honors floor in which you need your room key to access from the elevators. Our room was spacious and overlooked the man-​made lake. We had a fridge and microwave and a large bathroom. There were electrical outlets next to the beds and on all the lamp fixtures. However my stay last week was not as great as the first. I ended up in a handicap-​enabled room which wasn’t too bad but definitely a downgraded experience from the last. The electrical outlets at the desk did not work so I had to work on the nightstand next to my bed. Our door didn’t shut all the way unless we slammed it shut.
Breakfast is generally not complimentary but my work had negotiated free breakfast in our rate. I really like the breakfast here. Hot breakfast options include eggs, country potatoes, pancakes, sausage, biscuits and gravy, and bacon. There’s also an omelet station in which the chef will cook whatever omelet you wanted. There was also bagels and muffins if you wanted something quick. There is also a café in the lobby area that serves Starbucks coffee and to-​go pastries/​drinks.
This hotel is close to everything. Bars, restaurants, banks, shopping, Walgreens, everything. There is no parking fee per night with plenty of parking. Valet service is also offered.
I would definitely consider this hotel again when I’m back in Charlotte for work.

I attended a conference here for work, so I can’t comment on the rooms themselves. The lobby area is nicely renovated, and I appreciated the seating areas overlooking the lake and boardwalk. There is a Starbucks in the lobby, but heads up that they do not take Starbucks gift cards.
The conference room space was okay. Not enough restrooms for ladies for the space capacity. Buffet breakfast, lunch, and snacks were provided as part of the conference rate, but the layout of the space does not leave much room for buffet setup. The servers were accommodating, but it was pretty chaotic and crowded. The food itself was typical hotel/​hall-​style and just okay.

Currently staying here.

Family went to Charlotte, NC, for the weekend for a childhood friend’s wedding. None of us have ever been there nor have family close by. My parents stayed at Courtyard by Marriott and my brother stayed at Hilton. Since I’ve stayed in Courtyard by Marriott before, I was curious about Hilton. The only thing I know about Hilton is that it’s own by Paris Hilton’s great grandfather lol.
The staff is friendly. Check in is by 3 pm but we wanted to check in earlier and was able to at noon. After checking in the Hilton, we walked around the hotel. It’s really nice. The hotel is located across The Boardwalk (shopping, restaurant, lake). Enterprise and Starbucks are inside the hotel too. The lower level has many rooms for parties and meetings.
I would definitely come back again.

The best part of this hotel is the Boardwalk area behind it. In the Boardwalk, you’ll find some restaurant. Not all great, but you can get out and roam around a little.
The rooms are standard. No biggie.
The concierge lounge is ok. Evening reception is ok, some samosas and cheese. No free booze. Breakfast is so-​so. no eggs and bacon. Coffee is so so. Kinda dissapointed with the concierge lounge. I think I’ll go somewhere else next week.
Back to to Boardwalk area, great place for kids. They have a play ground. There is a lake and you can rent a paddle boat.