Hendrick Luxury Collision Center

I was recommend this body shop by Hendrick Acura on Independence blvd when I needed front end work on my 07′ TL-​S. After bringing my car back to them 3 times it is still completely butchered. When I initially went to pick up the car it had nearly a 2 finger gap between the headlights and bumper. You could tell the front end was crooked from across the parking lot. The service writer acted surprised and quickly offered to make it right. Two weeks later they called me and said it was ready. I picked it up mid day and everything looked good until night time. Turned on the headlights and they were aimed directly at the ground so I couldnt see anything at all. Took it back again and they adjusted them but they are still way to low. At this point, I lost all confidence in the shop and I ended up adjusting them myself.
Over the past few months I’ve noticed quite a few more things wrong with the car.
1) They charged the insurance company for a new radiator but the one they installed is clearly used and is leaking coolant along the top edge.
2) They repainted the bumper and its already peeling around headlights
3) Doors hinges are so loose that the doors wont stay open like they used to
4) Front passenger window has a horrible rattle, the glass actually slips and falls down a bit when halfway open.
5) Door panels are loose and rattle
6) They forgot to recharge AC system. I guess I could see how this would happen since it was the middle of winter but this shows their quality of work.
They never called once with an update. I always had to call them and jump through hoops to get any sort of update. In the end I was without a car for 6 – 8 weeks and they did an absolute horrible job on what the insurance adjuster called «minor front end damage».

This was the worst experience I have had with a body shop that reportedly claims good service! They do not keep you informed of what is going on and despite leaving messages, do not get phone calls back! They claim to be too busy and understaffed. Well, I don’t want any company to be too busy to get my job done right or to take my phone calls. My recc is to go someplace else that has good service and has the staff needed to take care of the car! I’m telling everyone I can to avoid Hendrick Luxury collision.

Over a year ago I had an accident due to the Charlotte Winter Storm and was directed here by Land Rover of Charlotte. Although my car had to go through some major work, they did a great job. Joe is a great employee and pays great attention to the issue at hand.
This past week I stopped in because I had got hit by a shopping cart in a packed parking lot over the holiday. They were able to pop the dent out and only charged me $ 100. All done in an hour, after just dropping in to see if it was something they could fix. Thanks Joe!

All staff are in a team meeting and customers are asked to wait. It’s been 15 minutes and they are still in a «team meeting». Glad these guys put customers first.

Excellent repair work and easy to work with