Hendrick BMW Northlake

If you’re searching for an a BMW service manager, Ask for Evan at Hendrick Northlake. In every instance of interacting with Evan you will experience only excellence in customer service. He has made the car servicing experience a breeze for me and my girlfriend, I appreciate his professional demeanor and the extra mile he goes to make everything just right. GREAT JOB AND THANKS A LOT

Really impressed with my service experience at Hendrick BMW Northlake. They kept me well informed of the service they were performing and saved me a second trip to the dealership.

If you’re searching for an ace BMW service manager, look no further. Ask for Eric Oram at Hendrick Northlake. In every instance of interacting with Eric you will experience only excellence in customer service. He makes it look so easy and makes the car servicing experience a breeze for my entire family. My entire family absolutely enjoys working with Eric — we so appreciate his professional demeanor and the awesome care he takes of our cars. Way to go «E»!

My Hendrick BMW Northlake Experience:
I don’t often review places that just do their job, but when a company goes above and beyond you just have to let people know that this place exists and should be visited. At first I felt like I was in an Apple Store, everyone in blue shirts, everyone who passes says hello but they are not «on» you the second you walk in, in fact I was thinking maybe I looked like I didn’t belong here. The players in this purchase were Mike McKeever (Salesman) very low key never pushy, got the job done, never felt like he was selling me. He asked if I had any questions, I did and he was able to answer 99% of them and I had a lot of them, he offered to get the car that was similar to what I wanted from another store and have it there the next day for a test drive. The next day he was there with the car and we drove it, I had many more questions, anything he didn’t know the answers to he would ask Gary Seifert (Genius) Now I know this place is owned by Apple, this guy know everything, I spent an hour with him at delivery, amazing how he can rattle off the answers and system to you. He offers to make another appointment and even pay for your gas. Colin Klein (Sales Manager) you would not know what this guys job is, he doesn’t act like any sales manager I have met before, no «when are you going to buy», «will you sign today», «I need your phone number», he was very nice and asked if everything was being answered to my satisfaction. Brian Kauffman (Financial service manager) I spent some time in his office, I have not bought anything with the cars I have purchased in the past, extended warrantys, gap insurance, interior/​exterior protection packages, maintenance packages. I knew I would keep this car for awhile and there there certain thing that people in different forms were recommending, I was asking Brian about these different packages and the information on them. He was never pushy and got me the best deals on the prices, I felt good walking out of his office. When I got home, Mike had left a huge boutique gift bag (Apple) in my new car, it was filled with tons of stuff, now I know that an umbrella, coffee mugs, keychains, hats, and other things are not important but I buy cars every 1.5−2 years and have bought Porsche, Infiniti, Toyota, Honda, Nissan and on & on. I have never been treated like this, they just never make you feel like you being sold. Feel free to check them out. Mike McNulty

Worst customer svc. made an appt. For a recall and to have a loaner. Had to book it a week in advance because loaners were not available but when I get there they told me there’s no loaner available. so I’m late for work. Then you tell me the car will be ready that day. No call that day, no call the next day, finally I call and was just told from the service advisor that he’ll check on it and he will call me back, which means I probably won’t hear from the other 5 days! You buy an expensive car and you get this kind of service? I will take my business elsewhere. Do not go to this place!

In late June my M5 broke down and had to be towed in. It was having an issue were it would stall out when applying the gas from a stop and felt like it wasn’t getting fuel making it drive-​able.
I have used Hendrick in the past (the independence location) and always been satisfied. When you spend a lot on a car you bought new you expect people to be on top of it when you come in, even more so when you know repairs are costly. This was not the case when my car came in.
The service adviser said they may be able to diagnose the problem today (only 3 hours left in the day) but if they don’t get to it by close of business they will the next morning.
To me –hey thats fine they were not expecting me even if I had called ahead and had an «appointment»
Well morning goes by, I hear nothing so I call. His reply «O they didn’t get to it, we are really busy»
Ok, not a big deal hopefully this afternoon. Nope not then either. Ok, next day right? Nope, 430 comes I hear nothing so I call and get my advisers voicemail. No good, so I decide to call the main line. The person I speak to tells me «o your car is done. Do you want me to confirm that with an adviser? «Yes, yes I do since nobody told me they diagnosed it let alone fixed it. She promised I’d get a call back in a few min. No call back comes.
The follow up on this was atrocious.
Finally 4 business days after dropping the car off, they «diagnosis» the car. They want $ 4250 to replace the cat. Understand the cat costs $ 2400 retail for the part so they are saying that it will take 25 hours worth of labor to install at their labor rate. I’m sorry but it doesn’t take that long. Worse if they cat is dead they didn’t determine why it went bad which the codes say is due to misfires so why not find out why the car is misfiring?
Even more so, they didn’t pull the cat off the car so how do you know it’s dead? The car has no codes to know that the cat is dead so this is a $ 4250 guess. You want big money to fix something you didn’t confirm.
Finally I made the decision to have the car taken elsewhere. When the tow truck driver called to confirm it was ok to take the car they got the advisors voicemail 3 different times within 4 hours. When they tried to call the front they said it wasn’t paid even though the advisor took payment from me and confirmed it earlier. After I finally do get the car released and to the new service center it arrives with the center underbody cover missing. Would have been nice to have all my parts back. Even more so since that part alone retails for another $ 400. I got an email from my adviser asking me to give him a good review, I replied telling him it was missing and 24 hours later still no reply.
So again I call back and get his voicemail. When he calls me back he states the tech was out and had forgotten about my message. The tech confirmed the cover was on the car when I dropped it off, but that he didn’t touch it. He had no reason to and likes to avoid them because they are hard to deal with. So what is really saying is he diagnosed the cat problem all with not going under the car and without touching any of the exhaust.
The best part of their $ 4250 estimate for the Cat being replaced, is the independent shop put a scope down it and it was 100% CLEAR. So that would have been a 4 grand waste of money. Even better yet, BMW tells me I need to replace tires that even by their own measures have 50% life left. That’s another $ 800. Their total suggested repair bill was over $ 7,000. My car is now running great and the new shop charged $ 700.
Stay away from this dealer. They are out to screw you big time.

Great place to work! If you want a great buying experience come to BMW Northlake

I will be purchasing my 3^rd BMW from them. The BMW 5 series I last purchased was after consulting with the sales manager and he found me the EXACT car I was looking for. BUT, I’m a nut at trading cars and traded it recently at another BMW dealership. So, back to Northlake I went and found my «next» perfect car. Great service, great facility and great staff. Looking forward to taking delivery of my new X5 in a few days!

Always professional. Never have to come back twice for the same problem. Best service center I’ve been to so far. Thanks!

Jake and Brian were great getting me into my new mommy vehicle! Took 20 hours lol j/​k but it was worth it. Def recommend this place to others.

Very unprofessional was talking to the guy from service name Eric who told me all lies about my car order my part same day and I had to wait 2 weeks to receive my part and he told me that it would be in next day and had to call him to find out that my part was never ordered. I would never go there again to shop or to get service done on my car. poor unprofessionalism people. They act nice to you first but once they get your money here comes the unprofessionalism

I purchased my 3^rd BMW from this location back in June. I want to thank Tom, Bill & Tony for all of the work and service they have provided. No matter what the issue they have been there to assist. I will return to dealer. Over the past 2 years i have purchased 9 cars from Hendrick BMW & Hendrick Lexus. They all are great to work and deal with. Thanks again.

Thank you Zac Kittle for your hard work in helping us obtain our new X4. I recommend Zac for your new car buying experience. Zac is sharp about cars, hustles to makes things happen, transfers his confidence in his knowledge to the customer and is honest. Zac is a solid human being! I really like Zac. Gary will teach you how to use all the interior buttons and he’s a brilliant teacher with a lot of patience and kindness. I am glad I decided to do business with this great auto group. I have decided to have my X4 serviced here too. I like this location better than the Charlotte location.

Terrible, terrible service. I brought my car in because the battery had died and had to be jumped. They told me the battery is fine but I need a new computer. I spent $ 1200 in repairs then the car died less than 2 weeks later. When I brought the car back in, they told me the battery has to be replaced. I asked them to also change a light bulb. 4 days later, I still don’t have my car back. My repeated requests for the manager Tony to call me has been ignored. I will never bring my 2 nonleased BMWs to them again.

Awful customer service and the routine service takes too long (and is too expensive). The sales team does not offer any assistance; rather, I had to routinely seek them out for questions that I had about their vehicles. Once, I had an appointment and they were clueless about why I was there and were not prepared. This dealership is awful. Use the BMW on Independence Blvd. It is worth the drive to feel valued, considering your are spending several thousands of dollars on a luxury vehicle. Also, the responsiveness around their service issues is extremely poor from management. I am buying an M5, but will not purchase from this location or a Hendricks dealership.

We had Jon as a sales rep and he was incredible. A vet of the car biz for 15 years, it definitely showed and we made the best decision possible.

Thank you Dane for all your help. My son is very happy with his 550i. I am thinking of going back and get a 750 for my self. Keep up the great work.
The Spade Family

The staff at Hendrick BMW Northlake was phenomenal. Jim Story, the Pre-​Owned Sales Manager, and Dane Hagy, my Salesman, were absolute class-​acts. I was treated with respect as if I was the most important person in the building.
I live 90 minutes from the dealer and Jim Story was respectful of my time and helped me with the initial process of the sale. We were able to come to a mutual agreement on the price of the car so that everything would be ready for me to sign when I arrived.
I would recommend this dealer without hesitation. I absolutely love my 2008 MINI Cooper Clubman S!

I neded a new tire. I called around 1, told me they could work me in, done by 3.
Separate play area for kids… life saver! Tv’s, snacks… great waiting area.
Friendly service.