Gorilla Windows

Home improvement. The bane of my existence. Fix one thing, and something else breaks — or at least is on the verge of breaking so you want to improve it. This time, it was windows. Browsing through one flyer or another, I come across Gorilla Windows. With a name like that, we had to check them out. I mean how can you pass it up gorillas and windows in the same sentence?
On the plus side, they have a slick web site. Very nicely done, saying all the right things. A nice selection of good looking, energy-​efficient windows (no price attached, of course), and some portion of their profits go to help the gorillas to boot. No bad news at the BBB either. We decided to set an appointment, but I could already hear the Luther playing in the bedroom.
When the head gorilla (perhaps the only gorilla?) came by, he was generally a nice guy. Unfortunately, he only had information on double hung windows. Sure, they are the most popular by a long shot, but we wanted casement or fixed. I get only having a demonstration double hung, but not even any brochures for anything else? No big deal, as long as we could get something.
It was not very long before Mark started asking me how I knew so much about windows. In retrospect, this should have been a warning sign. I will say that I did not know the guy before this, and maybe it is some sort of defense mechanism since I caught him off guard on the design issue. But I have been a salesperson, and having someone who can actually hold a conversation can be a good thing — unless you are trying to pull a fast one.
Perhaps he was, maybe it was an off day — I really have no idea. While we had spent a good half an hour already, measured just about everything we needed to measure, done the chit chat, and despite some bumps, were not convinced that it was a bad experience, yet he suddenly packed everything into his car, declared that he did not want to do business with us and left. I have had a lot of strange experiences, but this has to be right up there as one of the strangest.