Enterprise Rent-A-Car

My car reservation went smoothly.
But much like what Budget has done to me on 2 occasions, the Enterprise agent tried to pull a fast one as well. (Read Below)
I think this is completely independent of the location.
You approach the counter with a reservation and this is how the conversation goes.
You: «Hi I have a reservation. Here’s my ID and a credit card»
Agent: «Great. I found your reservation. I can put you in a Chevy Cruze today. Would that be OK?»
or
Agent: «I have a Cruze I can put you in».
You: [thinking it’s the same as my compact.]
You: «That should be fine.»
Agent: OK, how would you like to cover the car. There is no coverage on right now.
You: I am going to decline.
Agent: OK. I just have to tell you. You’re responsible for all damage, admin fees, towing and depreciation.
Agent: OK initial here for declining coverage, initial there for not smoking, initial for declining our gas.
You: OK. [initial, sign, drive away]
You were never told that the Chevy cruze is would cost more. You’re never asked to ‘initial’ for that!
The chevy cruze however, was an upgrade. And you end up paying 10 – 15 $ a day more plus taxes.
Stop lying, cheating and stealing.

They get 5 stars simply for being on the ball. A huge storm was predicted for the area and they, not only warned us about its approach, provided us with a free widshield ice-​scraper, which was a huge convenience.
A convenient, professional, and friendly Enterprise rental in CLT. Only complaint is that we don’t fully understand having two locations; one for check-​in and the other for pick-​up. We feel it’s be quicker and easier to condense it into one location.

Excellent service all the way around. My new favorite rental car company!

I prefer Enterprise over other rental companies, because it tends to be better in terms of customer service, price, and transactional ease. I would still choose Enterprise over others in the future, but this past time we really got the hard sell in terms of upgrades and insurance coverage, which wastes a lot of time and is very annoying. (The hard sell is the reason we’d never give Hertz another chance.) Plus, I don’t appreciate that if I’m the renter and driver, the associate has to address all questions to the only male member of our party. WTF?!?

Let me start off by saying the whole renting portion of the experience with this company was great. We picked up and dropped off the car with no problems, the customer service IN PERSON was great. I would’ve definitely given 4 – 4.5 stars if not for issues we had after dropping the car off. We realized we had left a very expensive pair of glasses In the car door after about 20 mins. Unfortunately we were already through security but we left a message on the listed number and figured by the time we landed in California we would have an answer. We soon found out trying to get a hold of anyone there was literally impossible. We called multiple times for a month and left messages with no responses. Almost 2 months later we received a call back and surprise! They glasses weren’t found in the lost & found. Like I said the rest of our experience was great the ending just left a bitter taste in my mouth. I will consider using them again but I will make darn sure I go through the car too to bottom!

After a long day of travel on thanksgiving day we got to Enterprise to get a car around 11pm at night. It was my first time renting from them. My check in process was quick and everything explained to me very clearly. The lady that check us in was upbeat and very friendly. After the great experience i am planning on making enterprise my 1^st choice in car rental.

Fantastic service, quick and easy during a very busy weekend in Charlotte. The ability to drop off the vehicle at 4am the next business day was a Plus and the staff was very pleasant so early in the morning!

Very fast and efficient customer service picking up and dropping off. The price was great and I got an upgrade for pretty cheap. I have a problem with the airport, nothing to do with Enterprise. The signs to get to the rental car return are very confusing. I missed the turn twice!

After a long day and late flight, all I wanted was to pick up my rental and head to the hotel. Typically when I visit enterprise with me E Plus Business Card, I’m in and out. My latest experience with Charlotte Airport was anything but quick. I stood in the business lane alone and watched as the representatives called person after person from the line to my left.
After 10 minutes, I asked the rep if I was in the wrong lane or are they still assisting the business clients. His response was «my colleague is the only person handling business clients». Needless to say I felt under valued as an E plus member and even walked over to Avis but since my reservation was made in advance the price was locked in at enterprise.
The reason I gave a 3 vs a 1 is the representative upstairs. He was fast, friendly and professional. I even interacted with him upon return as he checked me back in. One person can make all the difference !

Terrific value, low price, excellent service. My friend had reserved a car with another company that was more than twice the price! She cx’d it of course. Highly recommend this company :-)

Very good service and friendly staff. The only «issue» I have is that the phone number for the Charlotte airport location goes to an answering service. A bit frustrating when one has a plane to catch and needs a quick response.

The people are really nice and helpful. I’ve rented from the Enterprise here now a few times and every time has been good.

These guys & gals set the standard that all others should strive for

Fast, efficient and fair pricing are the hallmarks of Enterprise and why I continue to choose them over the rest. Charlotte’s airport Enterprise was all of the above!

Enterprise service is great, they are kind and professional, reasonable and reliable. I’ve never been disappointed. I recommend this company everytime.

Was quoted $ 300 and charged $ 1000. I contacted this location to get my issue resolved, the person I spoke to couldn’t help me and told me a manager would contact me soon. I waited a few days and then contacted another location who quickly resolved my issue.

I traveled for 8 months, every week and used Enterprise each week. The staff is beyond friendly. They are quick with the service, and I appreciated the staff remembering me and what I liked to drive, and always stated they looked forward to seeing me on Sunday when I returned the car.

Good selection of cars.
Quick processing.
Rates are decent.
Airport branch staff are friendly.
Best part is Customer Service call centre — courteous, knowledge and prompt assistance.

Outstanding customer service. They were happy I chose Enterprise. You do not see that with companies these days. The employes at Charlotte Int’l Airport were a pleasant surprise. I will glady use Enterprise for my future car rentals.

One of the better rental car places I’ve been to lately. Got in very late and the staff was very friendly and got me in a car quickly. Still made time to have a friendly conversation as they got me checked in.
This airport is small, but the selection of cars was very good. Ended up with a nice Ford Fusion with XM radio.
Check in was just as easy when dropping off my car, and a bus was right there and ready to take me back to the terminal. Good job by the Enterprise team.