Dillard’s

I have shopped in Dillard’s in other towns for years and have never had a complaint or an unpleasant experience. However, tonight was my first! I was looking for a pair of rain boots and the «gentleman» (and I use the word loosely) who helped me was rude and sarcastic. After I tried them on and decided against them, he told me that I must not have needed them or I would have bought them. Said that I must have just wanted to try them on. He had already said a couple of sarcastic things, but when he said he would just have to take them back to the second floor, I just about lost it. A young African American man was helping my friend and he knew I was upset. I wanted to try another shoe, but he seemed afraid to bring them to me because of the middle-​aged caucasian man who had helped me. He said he could just bring the box to me, but not actually help me. The man needs to be fired!!!

OK I love Dillard’s! I confess. I know I shouldn’t, but damnit, I DO! Why? They’re so damned expensive… I know I know I know… but I just love the quality of their products, the convenience of their Southpark location, and just that Je Né Sais Quoi! I don’t know HOW else to say it.
I’ve bought men’s shirts from the Southpark Dillards that are my «go to» shirts for all occasions. And yes they were pricey! However, the quality is top notch. Key is to wait for the sales, and get on their mailing list to get emails or USPS mailings to go when they offer the sales!
I also find the support staff really good at this store! They are very friendly and knowledgable, which really makes a difference when you’ve made your mind up that you are about to spend a $hitload of $$$$ but want to do so «responsibly?»
Overall this really is a good store, and I love the fashion and quality that they provide! Just wait for their sales and you and your wallet will be A-​OK!

This is my favorite new department store. You would think that I planned my vacation around the two day sale they were having. These were slash and burn prices. They were 50% off of the clearance prices. So we got $ 800 worth of clothes for just under a $ 100 bucks. I thought that I would need to buy a new luggage to fit everything in. They only problem that I had was with the sales associate. He actually asked if I wanted him to fold the clothes first? He wanted to just shove them in the bag in a big ball! He kinda ruined the fun of getting a great deal!

This store rules for 2 reasons:
1. The end of the month sale where you can score some great deals!
2. Amazing customer service! Example below:
My future sister in law and i went shopping with my mother in law (MIL) to find a dress for their upcoming wedding. My MIL can be a little difficult, to put it nicely. They were both visiting from out of town and MIL wanted to show us a dress she found at her local Dillard’s so off we went.
When we entered the dress area we were greeted by Monica. My MIL is not a small woman so we ended up needing to shop in the Woman’s section. Monica offered to show us where the dress was after MIL described it to her. She then continued to assist us and went and pulled several other options for the MIL to try on. Monica helped her in and out if the dresses and offered opinions about what worked and didn’t (since she didn’t really want to trust is!) and even went and found her spanx to try on with her dress and explained them to her since it wasn’t something she had ever used before.
After several dresses we found 2 great options. We talked out the pros and cons of them and decided on the perfect dress. Monica then assisted us in getting her the proper undergarments to go with it and checked us out.
All around it was a much better experience then I ever imagined it could be and it was all due to the customer service.
The next time I need a dress for any type of event I’ll be shopping here and hoping Monica is around to help!

Nice shoe department! Very nice clean and organized store.

My review is for the lingerie section only (sorry, I am a Belk girl, but had heard good things about a line of bras the Dillard’s carries), the rest of the store appeared quite nice, but I was on a mission to find super-​industrial strength bras for my bodacious tatas.
Ladies… you may not be wearing the correct size bra. I was WAY off and after I was measured by a delightful young woman in the lingerie department, I was shocked as to how wrong I was and how wonderful wearing the correct size bra feels. I cannot remember the young lady’s name that helped me, but she got to second base in record time helping me try on different style bras in my newly discovered size. She asked what kind of bras I like, material, wire/​no-​wire, color, etc. She picked out several of the popular styles and more of what I said I would like. I have a normalish band size, but the cup size is WHOA, so the selection was limited, however she did tell me that they will order and have it shipped to the store for free. Well made bras are NOT inexpensive, but along with the $ 70 bras (ouch), I did get a few that were $ 30. My boobs and back thanked me — what a difference the correct band and cup size make.
The level of customer service experienced was absolutely wonderful. If you are wanting to get measured, search out the very tall, very lovely young lady in the lingerie department — she was awesome and helped me find exactly what I wanted.

Dillard’s is Dillard’s, not fancy-​shmancy, but not low-​quality either. I usually try to visit about once a quarter to see what’s on clearance. They have a nice shoe department & the sales people there are usually friendly even when they are swamped. The prices are usually fair for most everything unless you’re just aching to pay more.

I got some terrific deals here yesterday– 65% off some good-​quality khakis. I have also bought a bunch of suits here. This Dillard’s is a nice store and is huge, with a good selection; it’s not as high-​end as Nordstrom or Neiman Marcus but for good-​quality clothes that any well-​heeled person will look fine in, it works well.

I like Dillard’s. They seemed to have clothing that ranged from the somewhat budget-​minded (around 20 buck for a skirt) to the somewhat splurge minded (over 50 bucks for a skirt). I stayed in the middle, around 30 bucks for a very pretty embroidered skirt. They do not seem to cater to the high end, go to Needless Markup for that, nor do they cater to the completely function-​over-​form budget crazy market. I guess I would put them somewhere between Macy’s on the high end and JC Penney on the low end.

I came in here during the height of the Great Recession and was the only customer in the store. Maybe that accounts for the exception service I received. I had been entrusted with the task of buying a pair of strappy gold heels and a cream-​colored slip. I walked into the store unsure of what a slip even was. So I started with the shoes.
I am a man. See attached pictures for proof. I know nothing about womens shoes, and merely presented the demands as they had been presented to me: gold, straps, 2″ heels, size x. I think the folks working the shoe department got a good laugh out of that. They brought out a bewildering array of shoes matching those specifications, and when I gave them more information (described type of event, the matching dress, etc) they helped me whittle it down to a reasonable number. I selected a pair, and walked upstairs to lingerie.
I said before that I didn’t know what a slip was. That’s not entirely true. I sort of knew, but presenting to the lingerie department I quickly realized that my meager understanding was not going to be adequate. They come in more shapes, sizes, and colors than anyone could need. Again, I sheepishly sought the council of the floor-​staff, and again they walked me through the process. I knew not to get a slip too long for the dress, but given the material they encouraged me not to get one too short either. Who’d have thought of that?
Later that night the shoes and slip were well received. I’ll be happy if I never have to buy clothes for a woman again, but if I do it will be at Dillard’s.