Denver Mattress

Bought a mattress here last weekend. It was delivered 2 days ago. Had a problem that they didn’t bring our frame at delivery but management quickly fixed the issue the very next day. Our pillows and mattress protectors were brought to our home by our salesman because the shipment came in after the delivery truck was already in route. They really are about customer service would definitely recommend them.

Quick and easy!
Great customer service and the Denver brand mattress is worth the money bc it’s soooooo comfortable and within my budget!

Very comfortable mattress. I got the doctors choice plush. I had Denver mattresses for 12 year now, and I’ll keep on buying them. Talk to Marlon at the store if you get a chance. It’s a great guy, knowledgeable, and he will work with you to get the best possible option within your budget.

friendly service easy to work with and very polite. prices are very good on their memory foam mattresses. so good we took one home…

My second resident in Charlotte, NC: This has been one of the worst customer service experiences I have encountered on all levels. The customer service, no communication and NO follow-​up from supposedly a management team at both the Front Row and Denver Mattress from the time I ordered my bedroom and mattress to the time it was delivered and recognizing that the bed ordered lack some pieces to NO mattress pulled from the warehouse to accompany the bed was absolutely horrible. No follow through, nor any respect for the customer.
The bed was delivered on Wednesday, June 26, with no Mattress (From Denver Mattress). The order was no pulled correctly. Likewise, while assembling the bed the delivery guy noticed that that items needed to assembly the bed were incomplete and call the store, Front Row, to let them know and no one called to apologize and have to call as of today, Friday, June 28, to confirm a replacement for the missing pieces.
Denver Mattress was an absolutely a «NO STAR», the assistant Manager, Marcus, was totally rambling, lack professionalism and obviously had no sense of customer training and follow through. The delivery guy called him immediately to inform Marcus that my mattress was not pulled from the warehouse and he (Marcus) indicated that he would call me, he never called so an hour later while the delivery guys were still at my place I called him and proceeded to tell me he had been on vacation, etc, just rambling offering no solution to the customer, completely irresponsible and lack any knowledge of how to respond to a crisis situation and became to familiar with his language with speaking to me a customer.
Till this day no one from the management team at Front Row Furniture or Denver Mattress including management has called to follow-​up and apologize nor offer any resolution.
The delivery guy from Front Row went out of his way to do whatever he could although he nothing to do with the initial order, pulling the order and or providing a solution for the bed or mattress. However, he did without authorization get back in his truck after assembling the bed as is and went to the warehouse and took it upon himself to pull a mattress. Although my the missing parts for the bed still remain unassembled.
Again, the manager, Ryan at Front Row as yet to return my call about my bed to provide any replacement date, etc and Marcus at Denver Mattress did not even follow up with me to ensure that received the mattress although he had absolutely nothing to do with providing a solution or other options to resolve the initial mattress delivery that include «no» mattress on my initial delivery.
As an executive that deals with brands, I would not recommend this company b/​c the customer service, communications and ability to handle and resolve serious issues is bar none very very low. Absolutely, I would not purchase from this store again.
Mr. Young-​Lewis