Concentra

Had to do a drug test/​physical for my new job & got sent here. I arrived at 9:13 AM, signed in & waited … & waited … & here at 10:45 AM, I’m still waiting. They didn’t call one person until I had been here for 30 minutes. And funny how the front staff told me I’d only be here «60 minutes or less.»
Finally at 10:50, I got called back. The testing parts went by very quickly. But then had to wait to see a doctor. 25 minutes to wait on her.
Front staff are rude. Back staff are nice. Odd!
Parking is an issue, as they’re in a strip with other businesses.
Whole process from check in to check out took 3 hours.

Staff is awesome I have been here several times and it’s always fast clean and friendly. When they say an hour it’s exactly correct I have never been to an urgent care so efficient. Thank you all at concentra for taking good care of me

I visited Concentra for my pre-​employment drug screen and when I walked in, I thought oh this is a cool space. Much nicer than other Concentra’s I had visited in other cities.
Check in was pretty easy and the chairs in the lobby are very comfortable. They provide two TV’s to watch and both were on ESPN during my visit. They have a complimentary coffee and tea bar and also complimentary water bottles.
Really what is stand out for me here is their customer service. I had my family with me and I guess I was too comfortable to notice how long I had been there, about 45 minutes. One of the employees came out and apologized for the long wait and let me know that there was only one other person in front of me and that it shouldn’t be long. She then also attended to my son and asked him if he wanted juice and a snack and of course he was quick to say yes. So she came back with two options for a healthy snack and some apple juice.
She really touched me by that action. I appreciated her gesture and for me, she went above and beyond.
My drug test was also very simple and the lady administering the test was very friendly and sincere.
I know I only came here for a drug test but I do know that they also offer urgent care and I would definitely not hesitate in coming in for those services.