Chili’s

First of all we had to wait for about 20 minutes and clearly there were several tables available. Wait and bus staff were scarce. We had to go get our own silverware because waitress put food on table and left rapidly each time. Food was great. Prices were good, but something was missing in customer service. Everything was extremely slow service wise!

This location has really turned it around. I’d had a horrible experience here when I moved back to Charlotte and stopped going to Chilis all together, but stopped by a few months ago and WOW. I’ve been back a few times since… but I’m still afraid to try other Chilis for fear this might be the only one to make a change. Only complaint is that they always seem to forget the fries when I do a take out order.

Worst service I ever got by far, waiter did not want to be here and to make things worse the fire alarm goes and no one came out to say it was an error, not coming back.

It’s Chillis. Love the chicken enchilada soup. As of late I’ve been enjoying the Tex-​Mex menu. Otherwise I generally get the appetizer sampler as my entrée. I’ve never received terrible service at this location. They’re never packed either. I’ll be back.

Poor for a chain!!! Like drama? Wsnt to hear servers argue, discussion of whos tickets are short so they worked for free, this is the place. Want a server that reeks of smoke and tries to cover it… yum. A manager that stands next to you and can’t even say hello, how the food… this is the place. Then I got to hear them comlain about the tip another person left. Not sure why the even did other than it being a holiday. Food was average chain, service and atmosphere suck.

Woah, Chili’s. Not your usual. Called to order ToGo… Customer service on the phone: lackluster. Decided to go somewhere else.

Called ahead for group of 18. Told by gentleman to come on down. The manager came over and told us she couldn’t seat us. Very unfriendly and rude. If it weren’t for the location this place would be closed. Bad attitude!

This was my first time dining at this location and it will probably be my last. I wasn’t impressed at all with the food or the service. Right after my daughter and I were seated and given our menus, our waiter came over to take our drink order… Can I look at the menu first? The waiter walked away for a few seconds and returned to our table to take our order, she literally stood over me as I looked over the menu. She did the same thing when it was time to order our food. I was annoyed! Our food finally arrived and it wasn’t that great. I ordered the Chipotle Fresh Mex Bowl… I’ve had better! I guess I was comparing it to Chipotle. I should have known something was wrong because I had a hard time deciding on what to order from the menu. At least the Strawberry Lemonade was delicious!

Not expecting gormet food but my cheap piece of meat came out raw, like tartar raw. Sent it back to be refired. Waitress was nice enough but sloooow. Not exactly packed at 11:45 on a Friday. So much for running in and grabbing a bite. Still waiting and it’s 12:20. Instead of taking the whole plate, coulda left me the side salad. The avacado slices were pretty good.

Late craving for the family on New Year’s Day. I understand how short staff it can b but short of food?
The waitress was so loud, everyone knew what was happening in our table. there was a complementary item in our check, she not only made sure we knew but everyone around us knew too.
Although this place is a casual dinning, a little privacy and discretion goes a long way.
Waitresses out there … Your tip does not depend on the total check. Your performance also is taken into consideration.

Go sit in bar for drinks. In the dining area you will get great or lousy service depending on server. One of the best places to eat in the Whitehall area. Very good standard food chain. Tables for groups is nice.

We decided to eat here today since they were one of the few places open on Easter. My food arrived cold and almost too salty to eat. My boyfriends fajitas were also cold, had inedible parts of bell pepper in it (stem, seeds) along with a hair and he did not receive a plate to eat on. His mother’s salad came with rotten lettuce and veggies and had a burned quesadilla on the side. Waitress was absent for long periods of time although the restaurant was nearly empty so we had to go look for a manager ourselves. The manager brought us replacement food that wasn’t any better and we were charged full price. Worst. Why did sonny’s have to be closed?

Came here for valentines day dinner with a friend. The wait time for a table was not long. But our waiter took forever to take our order. He passed out table about 9 times but never took our order. When the food finally did come my friends order was completely wrong. We complained and they offered to fix it but we were on a time restraint. I got the Parmesan crusted fish which was good but not great. I felt like the fish needed a little more crust. It just had crust on one side of the fish and chipotle sauce on one side also. It was plain. The rice was good and so was the broccoli. Overall it was an okay experience. My friend was really frustrated since she was really hungry.
Might come back

This is the best Chili’s in Charlotte. Consistently awesome! Great boneless buffalo wings and the best mac and cheese.

I have eaten at this particular Chili’s twice. One time was for lunch and the second time was an evening meal.
Both times my friend and I had the 2/​$ 20. We are both fans of the chicken crispers, so ordered these both times: The first time the original crispers with the texas cheese fries app and the second time, the honey chipotle style with the chipotle chicken flatbread app.
Out of both of these, my only complaint is that there was almost no heat to the chipotle style chicken. It was more sweet than anything. Chipotles are smoked jalepenos, so I expected to feel a little more heat than I did. However, they were still very delicious. When the plate came out with ranch, I asked for blue cheese instead, which they brought out to my table almost immediately. Both times in this restaurant, the appetizers came out very fast (within minutes of ordering) and the main entrees came out before the appetizers were finished. I would have actually liked a little more time to enjoy my appetizer, but at least we didn’t have to wait and wonder where our food was!
I’ll be back here again, as the food and the service is on par with every other Chile’s I have visited, and it is one of my favorite chains.

Chain restaurant ribs, I should be ashamed of myself. They were okay, but certainly not nearly as good as any of the other great BBQ places in the Queen City. But when it’s late and you’re tired and you’re not choosing the restaurant, they’re A-​OK.
Service was okay. She got the beers taken care of and the check brought out properly. The others in my party enjoyed their meals — the food was hot and it was tasty.
I have no complaints.

Location has been upgraded and is quite pleasant… Wings were OK, nothing to write home about…

Came here for dinner with a friend.
The service was decent but the food was not great at all.
Artichoke and chips — dip was good but the chips were a joke. Paper thin and always kept breaking .
Boneless chicken wings — pretty ok.
Not coming back

It’s been forever since I’ve been to Chili’s but my family was visiting and we were starving and we didn’t feel like a looooong wait on a Friday night. So we just decided; what the heck… let’s just go to Chilli’s!
We arrived a little after 8:00pm and there was no wait… whoooo
Our waiter was pleasant, a little forgetful at times but still attentive and nice.
Here goes:
For starters chips and salsa– Classic! The first basket of chips seemed like the end of the bag… all small pieces and crumbs… no bueno… but the next set of chips that we asked for was much better. The salsa was good… I was a bit bummed though, they used to offer a mexi ranch salsa which apparently they don’t anymore… but no matter I still like to mix the salsa with a side of ranch dressing. YUM.
For dinner my parents did the Ante Up 2 for $ 35 with the margaritas, these had absolutely no alcohol. Just a warning, if you like margarita mix and ice then I guess they are pretty good for you. To eat, they both chose ribs and fries for their meal. The ribs were good, they came out warm, but the sauce was delicious. The fries actually came out piping hot… total WIN Overall, it was good… certainly not outstanding but still good.
I chose the fajita trio which comes with steak, chicken and shrimp onions and peppers. With a side of tortillas, lettuce, cheese, sour cream, pico and guacamole. Again it was good, but didn’t have a «wow» factor. I wish there had a been a bit more seasoning on the chicken and shrimp AND that it had come out sizzing… I mean they are fajita for goodness sake!
For dessert we all shared the chocolate molten cake. Delish! No need to explain… we devoured it. It’s just something about ice cream and chocolate cake that just makes me very happy.
Overall, if I’m in a crunch again, I’d eat here but it’s not on the top of my list.

I used to love this Chili’s and thought for a long time they differentiated themselves from the other chain restaurants but in recent visits their menu options have changed and there’s really nothing on the menu that interests me anymore.
The hostess at lunch is the high point of my recent visits. She is always friendly and if you are dining alone, she asks if you want a paper to read while you wait.
The wait staff is hit or miss here, like most chain restaurants. Most are there just for a paycheck and really could care less if they give good service or not. What a shame.
I stopped coming here because of these reasons. Maybe if Chili’s changes their menu again to appeal to me, I may return but for now, no.