Chick-fil-A

They screwed up my to-​go order on 05÷09÷16 I called the store when I got home said they would replace the meal wrote my name and phone number down and said next time I come in they will take care of it. I walk in the following Saturday and they had no record of the incident. They embarrassed me and made it look like I was trying to get over on a free meal? Gave me a hard time for no reason it’s not my fault you messed up the order then promised to replace it. I love chic Fila but I will NEVER go back to this location again.

This is my local Chick-​Fil-​A that I live a mile away from and go to all the time. I arrived around 10:10AM to order breakfast and when I pulled up to the window 10 minutes later they could not get my debit card that I use everyday to swipe correctly. They had already given me my food and drink and asked me to give it back. After I pulled out of Chick-​Fil-​A, I called them to see if they would hold the order while I ran back home and got another card. They said they would make sure to hold it, asked what I had, and I reconfirmed my breakfast order with them. I arrived back to Chick-​Fil-​A around 10:35, told the person taking orders in person what had happened, waited in line another 10 minutes and when I arrived at the window she said they were no longer serving breakfast so I would need to choose something else. Frustrated for having just wasted 45 minutes of my Saturday trying to get breakfast I said no and drove away.
I would suggest that this Chick-​Fil-​A revise their rules, especially for loyal customers, because saying «Oh no problem that’s no big deal» and letting me leave with my breakfast the first time or even asking if I could come back later that day with a different payment method would have left me with such a better experience. Now they have lost my business completely. Chick Fil A Cotswold needs to have some training on how one bad experience can lose a customer for life… over a $ 4 breakfast…

I frequent this Chick-​fil-​A and have to commend them for their excellent staff! The lines can be super long, but they take orders at your car, have the option to prepay by swiping on an iPad, and usually have someone standing outside of the window to hand you your food. The employees at this location are super friendly and polite, especially the young man who usually stands at the window. The only con about this location, which sometimes keeps me from eating there for lunch, is the traffic. The location itself is not a safe place for a busy restaurant like this. Sometimes I go around the block rather than deal with the stress of trying to cross lanes of traffic to turn left here. The line is often backed down the street, which is problematic. As for the restaurant itself, the hot food and smiling staff make it one of the best Chick-​fil-​A locations in Charlotte.

We had lunch here one day while in Charlotte. Ordered their Chicken Tortilla soup and some of their Chicken nuggets.
Soup was tasty and hot! The nuggets tasted texture-​wise like they had been sitting for a bit. The Buffalo dipping sauce was pretty good.
Very popular lunch place — place was packed!

Getting lunch from the Chic-​fil-​a drive through between the hours of 11:30am-1:00pm may prove to be problematic but not at this Chic-​fil-​a. There were two employees outside taking orders and one runner who made this drive thru experience fly by! So next time you ride by here around lunch time and see a line of cars on the street, don’t worry you’re in good hands and you’ll get hot fresh food!

The staff here are on their A-​game! They greeted me and took my order with professionalism. Then Ernette cleaned an entire table for me and my son, grabbed a high chair, and set a table cover down. And my sandwich was made perfectly too. Just thought I’d give credit where it’s due, because not every CFA has made me feel this welcomed.

It’s a good location but the service is a little slow at night. You can’t beat their customer service.

We visit this location often and have since our daughter was a baby and now she is starting to drive.
Love the staff and management we pass 3 other location and live 10 miles away but it does not matter!

I tried this again due to the free giveaway sent out in the mail! YUCK! still no hair nets and Kristen was rude about it too!!! But when your hair is long enough to be in food when it is a ponytail it is not good enough to put it in a ponytail!!! GROSS!!! GROSS! And my order is WRONG! and horrible parking lot to enter and leave!!! Dangerous!

Great location. Always fresh. Spicy chicken is the best. Love chick fil a.

Hello friends,
Short and sweet. Its a Fast Food chain. This location is… wait… get this… FAST!
They had a line when I pulled up, so I parked and went in. Ordered and left. People were cleaning up floors, windows etc. when I was walking out!
Fast food Fast… now ain’t that something!!!
TTFN

One of the better ones I have been to. I would say, for myself, that this one is the première Chick-​Fil-​A for Charlotte, NC. Parking can be an issue and according to what time of day you go there may and could be a very large crowd. So plan accordingly. Food has always been hot, fresh, and good.

I have been going to this Chick-​fil-​a for over 10 years and have always been happy with the food & service! I always go through the drive through and the staff is very organized and gets you through the line really fast in this very busy area during lunch. The food is always good & the staff is always friendly and smiling.

Love Chick Fila Costwold! The food is always hot and the staff is great!

First time I’ve had CFA since being here in Charlotte! Not sure how it escaped me, but glad I finally got around to it. Great service and really good food. Not the most exciting place to write about.
Hit the drive-​thru during breakfast hours and the sausage burrito & spicy chicken biscuit did not disappoint. Fan4life.
dmo out.

This is by far my favorite Chick Fil A in the Charlotte area. No matter what time of day I go in, the staff are always super (and I mean like crazy, super, wtf nice). Food is always hot and ready quick. I would suggest not going right at 12:00pm for the lunch rush cause it gets super packed.
The kids that work at this store must be the pride and joy of their parents. To be honest, it almost scares me how nice they are. I am not going to lie, I have driven off a couple of times with an eerie pit in my stomach after a SUPER DUPER FRIENDLY interaction…“thank you sir it was a pleasure to serve you this morning, I hope you have a great day”…EEEK!

I love some Chick-​Fil-​A. I love the Randolph Road one even better, because it’s customer appreciation week. Who heard of an entire week of free stuff from a fast food restaurant? That’s awesome! This morning was a free chicken biscuit, and there are other giveaways coming the rest of the week.
As to the food, it’s standard CFA fare — their unique take on chicken, which is unequaled, even though McDonald’s has tried with their «Southern Style» chicken that just doesn’t quite make it.
The staff at this location has to be the friendliest I’ve ever met. Even though I came in, had a water and the free biscuit, they were attentive to my every need. Absolutely amazing how friendly that they were, and I was simply astounded. Even when you buy stuff at other locations they aren’t typically that friendly.