Cheesecake Factory

The service was excellent. Our waitress Jennifer was very helpful, patient, and knowledgeable. The atmosphere is great. The food… Phenomenal. Me and my friend could not finish it all. They need recliners in this place for situations like this! The meatloaf was wonderful. It came with brown gravy which I normally don’t like on my meatloaf but this brown gravy wasn’t your normal everyday gravy. It was in a class by itself. My friend’s food tasted great as well. Yeah I ate some of her food. Don’t judge me. Lol. The flavor her dish had was spectacular! I will order that the next time. Now we’re full and need to walk it off. Heading into the mall for a little shopping. Until next time my fellow Unilocalers… Peace and chicken grease…

Enjoyable Cheesecake Factory experience! I’ve missed you CF! Haven’t eaten at this chain in years since I moved away. The wait was an hour (as usual) but we were promptly seated at an hour. Our server was very quick and courteous. We were seated in the far left corner of restaurant by window and it was awesome and quiet! I got the shepherds pie and it was delicious as always. The only thing that drove us a bit crazy was the Coke we ordered tasted like Diet Coke for our first refill, then when we mentioned it, the third tasted like Coke Zero! Weird! I stopped drinking soda this month so serves me right I guess… :(
Will definitely return ! :)

Nice and friendly Bartender. Jeremy was Awesome and he was a cutie-​patootie! Was patient for our order… And quick to check and make sure we were doing good and enjoying our experience.

Another disappointing visit to Cheesecake Factory. Based on last night’s dinner I think I am done with them.
We arrived shortly after 6 and were seated in the front area of the restaurant, through the bar. The lighting was ridiculous. SO dark. I couldn’t even see the booth or menu and saw other tables using their cell phone light to look at the menu. When did the lighting change?
Our waitress was such a disappointment, first forgot the lemon for the water, forgot bread, after two requests, and then brought out of one wrong meal.
The wine selection isn’t that great and the wine we both ordered was horrible.
As for the entrees, again, the crab cakes were blah. My friend got the Chicken Romano and was a pile of spaghetti with breaded chicken, which I found very bland.
After attempting to order another drink, not another glass of wine, I never received it. Finally asked for the bill, which reflected that second drink.
The worst part about it, $ 70 for two drinks and two entrees. Isn’t this the Cheesecake Factory? Sorry, I have no issue paying $ 70 when the food and service reflect the price but Cheesecake Factory isn’t that place.
I will not return.

I’m not sure what was going on, but this was not a good trip to Cheesecake Factory. We went for lunch and chose to sit outside since it was nice. It took forever for our server to come take our order. When he brought out our water, there was a lot of debris floating in it. We sent them back and the same thing was in the second round. At this point, we all just opted to get soft drinks. Our appetizers were sub par as well. I love the avocado eggrolls at CF, but these were kinda brown looking and sad. The spinach and artichoke dip had a funny taste, I didn’t even eat it. We all ended up ordering salads. When they came out, all the lettuce looked a little wilted. Like I said, it wasn’t anything like my usual experiences at CF. Maybe it was just an off day…

We ordered, a relatively small order over the phone to pick up and we were told it would be ready to pick up in 20 – 25 minutes. We arrived at the restaurant and proceeded to wait 45 minutes before our food was ready. We had to call three times for our food to be brought to curb-​side pick up. The food was up to its usual standards, but if you want a quick meal, this is not the place for you.

While in town I wanted to treat my mother to a lovely dinner because she had never dined at this franchise before. I had been years earlier with friends of mine and I said that time I had to have my mother try this place as well. I told her she would be in store for a great treat and that’s what she got.
As we entered this place to put our name the list for a table, the line was out the door and there were many patrons sitting outside in the nice sitting area for there name to be called as well. The wait was about 30 minutes for a table. That was fine since we didn’t have anywhere in particular to go this Saturday afternoon.
The 30 minutes came and went fast by us people watching others going in and coming out of the mall. Once we turned in our buzzer it was still a 5 minute wait to get seated still. We finally were placed in a busy, small corner of the restaurant by the hostess. This was cool because it was just 2 of us and enough space for both of us.
Our waitress came and introduced herself within minutes of us sitting down. We looked over the menu for awhile. After bringing our drinks the waitress informed us that she was leaving for the day and another waitress would handled us from here on out. This was fine as long as we still got top notch service.
The menu was filled with all kinds of things, chicken, pasta, hamburgers, and things like that. I had a very hard trying to choose what I wanted to eat. It was either the Parmesan chicken or the Seafood pasta. I ended up choosing the chicken and my mother chose the ‘glamburger’. Both were great choices. My dish came with 3 chicken breasts, green beans, and mashed potatoes. The mashed potatoes were out of this world!!! They were absolutely amazing. The chicken and green beans were good but I couldn’t get enough of the potatoes. My mother enjoyed her hamburger and fries. It was a pretty big burger too. We both had tons to take home.
Then came the dessert!!! How could you go to this restaurant and not order cheesecake??? I’m not a huge fan of cheesecake but I do love a Strawberry cheesecake and that’s what I got and my mother ordered the Key Lime cheesecake. Only complaint I have about my cheesecake is the bottom crust. I didn’t particularly care of it but the rest was delicious.
My mother really enjoyed this little dinner we had!!! I’m so glad that I was able to have her dine here with me for the first time!!! I’m sure this won’t be her last because she is now HOOKED!!! I’m sure she would want me to take care of the tab again also!!! LOL!!!

We waited over an hour to sit but Cheesecake Factory is always amazing. So many choices and the dessert is wonderful. My complaint is that the service can be slow because of the high volume of people coming in!

Food was amazing as always. Took cheesecake and leftovers home which were still awesome the next day!

Granted they were busy, but the service was lacking and slow. My water glass was consistently empty.
Chicken marsala and bow tie pasta: chicken was good but the pasta was completely dry and blah.
Bang bang chicken and shrimp: way too much coconut flavor, overly sweet.
Id say my wife and I left about half of our plates un-​eaten.
Ordered coffee and cheesecake. Cheesecake was good, coffee didnt show up until after we finished the cheesecake. Again poor service.
All of that for $ 52. Not worth it for a big plate of mostly plain dry bow tie pasta and the other mostly rice. Wont be going back.

My daughter has had a terrible experience the last two times she’s been to the South Park Cheesecake Factory. The first time the waiter spilled her fried zucchini and argued about getting more. The second time she was overcharged for her meal. We usually go several times a month, but with this horrible service we’ll find another restaurant. There are plenty to choose from in the area.

Why does the cheesecake factory only have 3stars? The appetizers alone are always banging and who doesn’t like free bread ??? Let’s take a moment and notice the menu options are vast, the prices as well but come on there’s more than enough food given to keep you satisfied and not too hurt on the $$. If you are a cheese cake fan they have one for every person. I simply can’t get enough of the potstickers, the sauce is heavenly. Minus the long waits, it’s not a horrible restaurant … Try the Jamaican black pepper shrimp, or the Kobe burger, maybe in the mood for egg rolls, both the Tex mex and avocado are delicious.

This was the worst experience I have had at Cheesecake Factory. I have been several times and LOVED it. This time we got the appetizers after 30 minutes and then only got ²⁄₃ of them and then they served the first dinners with the 3^rd appetizer. We had to ask the waitress 3 times for our bottles of water before we got it. The manager came out and apologized for the appetizer coming out so late, and that’s fine, of course no problem, that stuff happens. But then the waitress had to be asked three times for the water and we never got out coffee with our cheesecake (which of course was awesome!). I’m shocked at the service and quality. Hope it was just a one off incident or that will be the last time I go. Shame as its my favorite place to go in Charlotte when I come home.

We cam here on for happy hour during National Cheesecake Day. Happy hour is M-​Sat from 4−6p. Sadly, they do not have any drink specials during happy hour. :(
The food though, is amazing! $ 5.50 for actually small plate sizes, which is a lot. I made the «mistake» of ordering 3 apps for the 2 of us, so much food! We ordered the mac and cheese balls, cheese and spinach dip and southwest chicken rolls. Everything was really good though the cheese and spinach dip could have benefited with some seasoning. The mac and cheese balls and the southwest chicken rolls were very hearty, we had to take a lot of food home with us.
What I did not like was how much the Long Island Iced Tea costs (I docked 1.5 stars for this), I blew $ 10.70 for a watered down drink. It did not feel like that much alcohol was in there. I won’t be buying drinks from here again.
The half off THE FIRST SLICE of cheesecake was a great deal, my boyfriend and I each bought a slice. I got the caramel turtle while he got the tiramisu. The caramel turtle was amazing, wasn’t too cream cheesy and had the right amount of sweetness. The tiramisu was just meh, I wouldn’t get it again.
Don’t forget to complete the feedback survey, you get $ 10 ecredit towards your next purchase. Pretty worth it if used during happy hour (there is no fine print saying you can’t).

Very extensive menu!!! I had about 5 things I was torn between after reading many reviews but went with what my Dad recommended prior to my first visit… MEATLOAF!
Meatloaf was the
!!! Best I have had out in years and you get so much of it! Don’t get enough of the corn that comes with it and is the bomb also.
Got the best cheesecake ever also… had a weird name like Christopher ’ s out there cake or something. Was like German chocolate cake but cheesecake… it was so good!
Out of all the wonderful tempting choices, the ones I made I was highly satisfied with. Be prepared to spend some money but it is a fancy (and frigid) restaurant.
Wish they had more locations in NC and more than 1 in the citys they are in.

Even though we have our dinner any where at South Charlotte, when my wife and we discuss about dessert, the first thing which comes to our mind is «Dulce De Leche Caramel Cheesecake (hope I spelled that correctly) .
Any sweet tooth friends out there, do not miss this awesome Cheesecake!

I’ve been to Cheesecake Factory before and had a terrible experience. I remember my food tasting horrible… But that was probably 3 years ago. Tonight, I decided to give it another try. The food was delicious and our waiter was very attentive and friendly. We eat pretty healthy, so at first glance of the menu, we tried to justify how hard we worked out today, haha! But we ended up finding a few healthier options on their new «skinnylicious» menu. My one concern was they don’t offer a whole wheat pasta. Why? They offer so much gluten free, but nothing whole wheat. :(

A menu that is a mile long and a wait time going to an hour and a half with no ability to make a reservation is asinine. When we finally did get to the table to sit, we weren’t greeted for about 15 minutes and that was the best part of the evening. After taking our orders, our waitress didn’t check on us again until the food was served but but by that time my wife and I had no water just ice cubes sitting lonely in the bottom of our glass. I ordered the Miso Salmon and my wife ordered the Petite Filet. I wasn’t pleased at all with the Salmon because it was pink in the middle and my wife didn’t really care for the Filet because it wasn’t cooked to order. We decided not to have the food sent back because it would’ve taken forever and two days to get the food back.
The wait staff seemed like they could care less and on many occasions they were simply MIA. They tried to push desert on us but we were ready to go and get desert someplace else. This is not the type of service I expected because I’ve been to other Cheesecake locations across the states and this was the worst experience. The staff needs more customer focused training and being attentive not blind to the needs of your clients. I based on this experience couldn’t recommend you to spend your money here unless you enjoy mediocre service. I don’t write my review lightly because I understand that business can get packed and scheduling issues can affect service but if you’re in SouthPark, fix that if you expect to stay relevant!

The food was very good but the service was terrible. My waiter made a series of rude jokes to my family and we never once got a refill on our drinks. It took 30 minutes for our cheesecake to come and when I ordered a piece to go he gave me a much tinier piece than the others. Totally not worth the $ 8 I spent on it.

I would have definitely gave five stars but this time we got the express service! The drink and appetizers were served 3 minutes after we sat down. We were interrupted every minute by the waitress who rely wanted to know if we have enjoyed out Factory Nachos!!! Really? She introduced the desert menu before even we finished our drink!!! Lol
We have always had great service but not today… I’m putting one star to my review just maybe to get their attention and work with their employees to better serve customers. Food is always great their and tiramisu for desert with coffee is always the best endings.
I will keep going their with my family.
Food and drinks deserve 7 stars.