Buffalo Wild Wings

Decided to eat here last night with wifey to watch the Charlotte Hornets lose to the Miami Heat. The food IMO is just mediocre and service is OK sometimes. I would not have chose to come here but my wife and son wanted to come here. I must admit I have a slight grudge against this location for an incident that happened awhile back. My daughter came here to eat with friends and received very poor service from whoever was waiting on them and she decided not to leave a tip. Come to find out when she got her bank statement the waitress added herself a 5.00 tip for a 12 to 13.00 bill. The tip amount was not the problem but adding the tip herself definitely is, that is theft. I called the restaurant to express my concern about the incident and they just tried to brush it off in a way that gave me the impression this happens often. I emailed and called the corporate office, this is when they heard me. THAT IS THEFT!

Just… not good. We want it to be — we have been several times hoping, but the experience is always at best, lackluster. The food is not great, very run-​of the mill on a good day and the serve staff though very nice is always — and I have never had the same person twice — always totally lost and under-​trained. It blows my mind because they can’t possibly know alcohol laws if they don’t know anything about the menu — going to bite that company one day. I am not sure but I think someone I know told me they do the shared tip thing and I thought maybe that may be why but I know another place that does that and the service is excellent. I don’t know what the problem is — I have worked in the industry before while in college and I would say front of the house training needs big overhaul. At any rate, they have lots of TV’s and it is closer to us but just plain not good. I wish they would switch locations with Wild Wing Café — also chain-​y but much better food and service.

Called and ordered pickup today, March 10^th around 10:30pm. Got there and walked in and told the guy up front that I had a pickup order. Pickup orders are always at the bar, where you pay. He was carrying another pickup order towards the bar. I told him what name it was under. The bartender (lady) came from behind the bar and took the pickup order, looking me straight in the face. He told her that he was going to see about my order. I proceeded to sit for 25 minutes, waiting. I checked my phone call logs and it was coming up on 40 minutes since I had called the order in. I ask the bartender if she has a pickup order for *My Name* and she goes to her digital readout and looks then proceeds to ignore me. Couple minutes go by and I go to leave and as I’m leaving the bartender asks another employee if anyone is working in the kitchen. I leave. They hadn’t even started cooking the order. Tack on the time it took to drive home and it was an hour wasted. Pathetic service.

I have been to many Buffalo Wild Wings in multiple states. I have also been to this BDUBS in particular. I am a fan of this buffalo wild wings. The service is spot on, the employees are great and it’s a very clean place.

The servers and hostesses are super nice here! We love watching the Panthers and enjoying the boneless wings!

BWW holds a special place in my heart reminding me of days in college when I would grab some beer and wings with friends for an affordable, if nutritionally lacking, meal. I was excited to move so close to one but unfortunately both visits the experience was average due to super slow service.
The last visit in particular the service was painfully slow. I came in with a group of 6 when it wasn’t crowded. It took over half an hour after ordering it for my drink to come out. We got bone in wings instead of the boneless that were ordered. It also took forever to get the checks.
The food was still on point when it came out and I love their new (or at least new to me) buffalo mac and cheese. I would suggest coming here when you are not hungry because by the time your food comes out you will be. I am sure I will return to watch some games and .65 boneless wing Thursdays but I am in no rush to go back.

I liked the Mac and cheese ALOT. wasnt the standard heavy cheddar cheesed typical mac. This was a light white cheesed mac that was really yummy. The traditional wings I didnt care for so much. I thought they were undercooked a bit. And lastly, this place gets packed FAST on a Sunday! I came in at 12:20 and just two tables were used. At 1pm, EVERY TABLE was taken and there were still people coming in. Now that was a football sunday so maybe NBA or MLB sundays wont be like this, but thought I’d warn ya.

I know it is a chain but a fryer should be a fryer anywhere. I went to this location a couple months ago and the wings came out slimy and rubbery. They must have been cooked okay because I didn’t get sick.
So I went back this week and asked for the wings to be crispy. Didn’t happen. They were drenched in sauce and rubbery again.
I don’t think I can go back. I’m probably not, but I feel like I’m spinning the Wheel of Salmonella.

This location has been hit or miss for us. The service has always been lacking. Last time we were here our server gave us wings with bones when we requested boneless and gave me the wrong side. Also, after waiting for our correct order of wings (which were given 15 minutes after the other food arrived), they didn’t comp them. I’m not a sucker for free things, but when the server clearly doesn’t do their job right you should receive something in return. I couldn’t tell if she was new/​nervous or just didn’t seem to care. We also had to ask numerous times for drink refills.
The food, when correct, had always been good. You can’t go wrong with wings. They have a variety of sauces to choose from my favorite is the spicy garlic. I also love the chicken wrap with the mango jalapeño sauce. It’s spicy, but good!
On the bright side, I’ve ordered takeout a couple of times from here and had good experiences with it. Maybe that’s the route we should go moving forward.

The service was terrible. And it wasn’t our server that was to bad it was everyone around her also that had a bad attitude and were useless when it came to doing something as paying or getting napkin. I literally had to stand up with my baby to get attention to pay so we can leave but even then nobody acknowledged the fact that it was time for us to go.

I used to frequent BW3 a lot more when I live in Virginia then I do now. The menu has changed, one of my favorite appetizers is no longer offered. The food (chicken) is still the same even though the prices have remained steady when it comes to traditional wings but less are offered. Boneless wings are about $ 2 more for the same serving size a ls traditional. I miss dining here but don’t feel the same. On my recent visit all I ordered was wings and an angry orchard. Can’t complain about the food but I honestly enjoyed wild wing cafes lemon pepper wings better.

Each time I go to BWW which is once a year I am reminded why I dislike it so much. The food is not appealing nor eatable. The atmosphere seems dirty even for a sports bar. During my last visit flies were flying around and trash remained on the floor even after the tables were «bussed» by the workers.

Bad experience here today. Service was extremely slow and food came out cold. Whatever, no big, just another unsatisfactory restaurant experience that would go without a review or comment from me. But then it was time to pay, and the waitress DIDN’T BRING MY CREDIT CARD BACK. I tried to get her attention multiple times but she ignored us, along with every other server around. I decided to walk up to the counter to find the manager myself, and happened to glance to my left at the waitress station where the computer was… And saw my credit card sitting out in the open where anyone could take it, completely unattended. I was LIVID. I looked around for a server or manager or someone to talk to about it but there was absolutely no one to be found. I will be checking my credit card statements quite frequently for the foreseeable future. Buffalo Wild Wings in Rivergate, the poor service was one thing but the complete disregard for people’s credit cards and financial security and privacy is absolutely unacceptable.

the angry orchard fiery apple sauce is really good and our server said it will probably be available into August 2015. not fiery at all, great unique flavor. they’ll let u sample it on fries.

This place is just plain horrible. We went for a friend’s birthday party so we did not choose. The wings are always so small and I don’t know why but I swear in each order — there are always 3 broken bone wings. I hate that. We eat at Wild WIng in Ayrsley quite often and they never have broken wings.
The fries are nothing special. They refer to them has fresh cut. Fresh cut by whom? The potato factory where they are made? :-)
We won’t go back unless its another group function.

Great location and super friendly staff! Fast service during lunch hour. Loved the lunch specials!

Medium wings have definitely changed, the size of wings are better and the service is awesome! Been to this location at least 3 times so they are always consistent.

Symbolic of the rapid decline of this brand
You know a chain is in dire financial shape when the wait staff are berating you to order an appetizer before you’ve even settled in your chair. The desperation hangs in the air.
If you’ve even glanced at a newspaper business section then you know that chicken prices have increased and that Buffalo Wild Wings management spend plenty of time moaning about it. Oddly enough, you don’t hear McDonald’s management moaning about beef prices — they talk about ways to improve service and retain and/​or attract customers.
BWW have decided to play three-​card monte and change traditional, easy-​to-​understand order sizes of a half-​dozen or a dozen wings to nonsensical quantities of 10 or 15.
The bartenders (I use the term loosely) were apparently suffering from some group form of ADHD. I can confirm that they wear jersey #82 (the year of BWW founding) as a uniform because their backs were turned to me 90% of the time. The rest of the time they were elsewhere, er, serving tables. Hang on — isn’t that what the numerous wait staff on duty are supposed to be doing? The lonely beer drinker could only stare balefully at his empty glass while the bartenders were — no joke –busying themselves pouring glasses of ice water to serve to toddlers seated in the bar area. Priorities! I hear two year olds tip well!
The Rube Goldberg-​esque insanity was unending. Wait staff would deliver food to the end of the bar and the bartenders would take the trays to the table. Why!!! Isn’t this a misuse of both parties’ time and a contradiction, considering the wait staff are already on the restaurant floor?
In addition to a beer, I ordered club soda. I got ice water. When I was asked if I wanted a refill, I declined since they had failed the first time around. The glass, only half-​empty at that point, was snatched away and dumped, along with any thought of finishing it.
Printed, updated bar tabs are always kept in a small glass in front of the customer, therefore there is no need to ask for the check. Knowing this, I placed my credit card on top of the tab in plain sight… where it sat for 15 full minutes, ignored as studiously as its owner.
Half the bar seats were empty on a Saturday evening i.e. peak hours. Either people have given up on this location, on this chain, or both. I’ve been a loyal customer in multiple states but experienced enough apathy in one night to put me off for good.

Arrived on Sunday, September 22, 2014 just at the end of the 2^nd quarter Panthers/​Steelers game. We sat in the sports bar area and the waitress came over and asked were we sat in the area. I replied no. She said usually on game nights they sit guest but she would take care of us. We ordered a water and ice tea and reviewed the menu while she went for our drinks. When she returned it was asked if we needed more time to review the menu. That’s where we went wrong! We said yes and it was going into half time of the game. We waited, waited, waited, waited… a few waitress went by and we still waited, waited, waited!!! The game was in mid 3^rd quarter when we decided to leave! I ask to speak to a manager on the way out because this wax my 3^rd time in this establishment in a year and each time there was horrible service.
My opinion is not to ever go to thus place. The first time I went it felt a little racist and no service to my table. The 2^nd time was the same. My last time was just a service issue an completely unacceptable.
Terrible service and customer service compared to other Buffalo Wild Wing locations I have been to!!!

They need to really clean their high chairs and tables they are really sticky!!!
Average food and service.