Bucky Adams All Breed Pet Grooming

We have been going to Bucky for 5 years. Their grooming is 5 star material; their customer service skills are more like 1 or 2 stars. Our dog has very thick hair and takes a while to bathe and groom. In the past we were always charged $ 85; today when we went to pick our dog up we were unexpectedly told it would be $ 100. There is a small sign saying prices are subject to change and that if it takes two people they reserve the right to charge $ 10-​$ 15 more. I think this is fair; however, I feel since we have been loyal customers for so long and they had groomed our dog so many times, they should have either warned us last time we were in that there would be an upcharge next time or alerted us of the upcharge when we dropped him off – we probably would have understood, no sweat off our backs. However telling us upon pick up it would be $ 100 instead of $ 85 was poor customer service. Bucky Adams are excellent groomers, unfortunately we will be moving on elsewhere.

Bucky Adams is one of the oldest grooming shops in Charlotte.
I have been taking both my girls for both grooming, and baby sitting for over 9 years. The owner Susan Johnson, treats your baby just like as if they are owned her own; as well as her friendly staff. Their prices are very reasonable, and the TLC and respect your baby will receive will make up any difference you may question.
Your babies are not put in a crates to waiting their turn (unless aggressive) but instead wander around the shop with the groomers so they can play in a relaxed environment as they wait their turn to be beautified!
Susan is dedicated to her loyal customers, and is always going beyond the call of duty to do the right thing for the health of your dog; and if any of her staff sees a potential upcoming health concern she isn’t afraid to point it out even if it means it may be upsetting…
Her passion has always been about animals and she has a heart of a true animal lover. If her shop is full she be honest, as her upmost concern is giving quality service, instead of just a general service in general.
When it comes to Bucky Adams your baby, will always be her first priority! Smiles… and she may perhaps forget your name, but she will know by instinct and heart your babies name… And for me? That pretty much says it all.
Susan, JoAnn, and Ronda thank you for making my girls excited to coming to see you!

The lady was awesome with our dog Samson. He is allergic to fleas and was constantly scratching. When we left she also gave us a bottle of some menthol stuff to put on him. He looked great and oranges around for days.