BTR Construction & Roofing

As owners of an 1880s home on the National Historic Registry, we are required to maintain the home to certain standards. When the original metal roof was in need of this maintenance, we checked around and hired BTR Construction and Roofing to do the service by applying an elastomeric coating to the roof. Days after completing the job, it was brought to our attention that a section of the metal roofing had not been treated. When the company rep was contacted, the response was that they did the section they were supposed to do and we’re not going to do the rest, unless we paid extra; that they had not been asked to do nor, contracted to do that section, even though we wanted all of the original surface treated and that this is definitely part of the original surface. The contract specified that it was to include coating the «existing metal roof.» Their reason was that this section was about a two foot drop-​down from what they called the upper main roof. This, even though they did do the section that is about two feet above the this so-​termed upper main roof.
When we are required to maintain the entire roof to standards, it is unbelievable to think that we would want this small original section over the kitchen excluded. It is also inconceivable that this was not even questioned or pointed out by the company rep prior to doing the job.
In addition, the install team sealed up and removed the substantial amount of coating material rather than leaving it, even though we were charged an additional $ 300 up charge to match the color, as required by the Historical Commission. My guess is that way they could use it for someone else’s job.
Finally, even though the contract gives the mailing address to send payment on completion, the company rep called the afternoon they completed the job and insisted that they come by the following morning and pick up the check. Be aware, that if you want to pay by credit card, there is a 4% surcharge of which there is no mention any where in the paperwork.