Bonefish Grill

So my family and I went to Bonefish Grill for the second time today. We had patronized this location once before and had a very pleasant dining experience, so we were really excited to visit here again.
We arrived there around 4:30 pm. and the restaurant was virtually empty with the exception of a couple sitting at the bar and 3 other families dining at the tables.
We were immediately seated by the hostess and given menus. This is where our service ended. We waited and waited and waited for someone to at least come and take our drink orders. No one ever came. We also noticed that a group of servers were standing in the back chatting and wrapping silverware, but still no one came to get our orders. It was as if we were invisible! We decided to leave. When we got to our car, we decided to call the restaurant and ask to speak to the manager.
The person who answered the phone ask for our name, and other grilling questions before placing us on hold. I personally don’t think she ever got the manager because we were holding for about a couple of minutes before we decided to hang up.
Needless to say, won’t be back here again! Service appears to be hit or miss.

From the very beginning we had issues. I called to place a reservation and was told at 3pm that there was about an hour wait. When I got to the restaurant and told them my name I was told I didn’t have a reservation and could put my name on the list and wait another hour. The hostess had this tone as if it was our issue. I told them that was acceptable. They scrambled to put together tables (which included folding chairs) that could not accommodate our large party. We told them that would not work. So after another 30 – 40 minutes they managed to move tables around to seat us. Needless to say it took over an hour for our food to come out and almost everyone’s food was cold. The waiter was very nice but was hard to find when you needed something. This was my first time here and last. You would think the manager would come over and apologize for everything that happened but she didn’t. We didn’t finish dinner until 6:45 when our checks were given to us. The majority of our time was spent waiting.

What can I say this place will always be a favorite in my book. Seafood done at its best. Your experience here will wow you in every aspect from the food to the drinks and the service, its an all around amazing experience. When you come make sure to have room for all three courses. While I agree with everyone yes the bang bang shrimp is a staple if not THE staple for Bonefish Grill please kindly open your options to some of the other amazing items on the menu because if you haven’t branched out you’re doing yourself a disservice. For starters the tuna sashimi appetizer is THE BEST one I have ever had in charlotte and believe me if I go out to eat and its offered I’m eating it no exceptions. Its always perfectly seared and served with wasabi ginger soy sriracha and a perfect white sashimi sauce. Also if youre a fan of mussels this is always a win here also.
Now on to the main course, they have an amazing selection of fish which is not limited to your average tilapia, salmon and trout. While they have these on the menu and they are some of the best sellers as they are delicious of course don’t be afraid to go above and beyond with something like the seabass or the even branch out from the seafood category and try the fontina porkchop. Its to die for. This place perfected seafood but they also have landfood down pat too, from the fontina chop to the lilys chicken. They also have specialty toppings that will take your entrée to the next level like you wouldn’t believe, now these aren’t always on the menu so be sure to ask for them. For example try the Imperial style topping that usually comes on the tilapia on the seabass. Basically its a seabass stuffed with shrimp scallops crabmeat gruyère and parmesean cheese then topped with a lemon butter caper sauce… uh yes please! OR if your wanting something lighter try any fish Rheas style, its best on seabass and salmon but honestly compliments fish or steak perfectly its sautéed spinach lump crab meat and a lime tomato garlic sauce. These are only examples of SOME of the toppings they have, can you tell I eat here too much? Just ask they have so many options to customize your order and make a delicious meal, that much more outstanding.
Also don’t forget to pair your meal with the perfect glass (or bottle) of wine or cocktail they have one of the best wine menus I have seen in a chain restaurant and its ever changing with so many options to choose from. Also save room for dessert as they have THE BEST coconut pie you have ever tasted served with freshly made whip cream and rum sauce. They also always have a seasonal dessert, my favs being the chocolate crème brulee and/​or the pumpkin crème brulee they have in the fall and winter.
Service is always amazing from the servers and bartenders to the management. Every experience you have here is always special in some way even beyond the food. I can definitely see why there are so many regulars myself included.

Our server was sweet and did a great job, that’s for one star. The other star is for the bread and pesto. I ordered the fish and chips and the fish didn’t have any flavor and initially it felt like grease was dripping everywhere. Although I am not very shocked, MANY chain restaurants have went downhill recently but if I were you, I would skip and go eat across the street even at Wild East Pan Bistro.

This was my first visit to any Bonefish location and the service did not meet my expectations. We came in with six people and a baby in a car seat. They sat us at a six person table in the bar area and said that due to the table location we could not use a sling. If we wanted another table, we would have to wait even longer so we stuck with it. We had to awkwardly place the car seat behind our chairs and hope people walking by didn’t trip over him.
Our server was also one of the bartenders, so we were highly neglected. Drinks went long stretches of time without being refilled and it took forever before we were able to order.
Once we got our food it was really good. The bang bang shrimp appetizer was delicious. Lots of flavor but not too spicy. I had the fish and chips for my main dish which was amazing. Given that the food was good, I will likely give this place another chance in the future.

Tonight my mom and I went to Bone Fish Grill on Pineville Matthews Rd like we always do and it was phenomenal. From the service to the food I was extremely pleased with our experience tonight. We had to wait about 40 min to be seated. We arrived a little after 7 p.m. However there were some available seats at a high top in the bar area where we ordered drinks and an appetizer while we waited. Once we were seated our server pretty much came right over and she was the best server we’ve had since we started coming to Bone Fish. She was so kind and not pushy at all. She constantly checked on us. I believe her name was Sheana. She said she typically works there on the weekends. I ordered the sirloin and crab cake entrée with mashed potatoes and green beans. Everything I ordered was piping hot, minus my sirloin which was lukewarm, yet still delicious and perfectly seasoned. I would definitely recommend this Bone Fish Grill. My mom and I come on a consistant basis and we are NEVER disappointed.

I’m a regular at this bonefish grill location there’s always great service and great food. I love the lobster bisque and the ahi tuna bowl is my absolute favorite second only to their bang bang shrimp and their Chilean sea bass. really good food really good service great ambience

We often overlook Bonefish, perhaps because of a couple of nondescript visits while living in St. Louis plus our admitted aversion to the sameness of chains. Not so regarding our two visits to Bonefish Charlotte, Pineville-​Matthews. Tuesday’s offer specials, Prix Fixe dinners in the $ 15 to $ 25 range. My wife & I had a very good salad, perfectly prepared salmon & three lovely dessert selections. Service was excellent & the restaurant’s ambience is warm & welcoming. We’ll be back…

Just enjoyed a fabulous meal at Bonefish. I am so impressed with their menu, especially since they are a chain! We had the calamari and bang bang shrimp for our appetizers. The fresh bread with olive oil was outstanding. For dinner, I had shrimp and scallops, broccoli and a house salad. It was the perfect amount of food. The desserts that were ordered looked great as well-​from crème brûlée to doughnuts! I would highly recommend giving Bonefish a try! They also have a gluten free menu for those who have gluten issues.

Nice impromptu dinner tonight. Even nicer was surprise menu — Hooked on Tuesday’s”
We started off with bang bang shrimp (doesn’t everyone that comes here) and then I had the Cold lobster tail entrée for dinner.
I started with the bonefish house salad, which I didn’t care for at all, and is the reason for four stars.
The lobster was real good, as were my two sides. I would recommend it.

Came for lunch one day. Got sat in the bar area. Décor was nice. Bartender was friendly. I got shrimp tacos and they were awesome. Large and flavorful! I had leftovers!

Fantastic.
5 stars ! We had all meals cooked to perfection and enjoyed the service from the bar.
I would recommend this place

I’ve always been a huge fan of Bonefish Grill mostly because of it’s grilled seafood options and course the ever so delicious Bang Bang Shrimp. My sister and I decided to check this location out for lunch. It’s located in Carmel Village on Pineville-​Matthews Road. The staff was very welcoming and friendly. Food was amazing! We started with the Oysters Rockefeller’s that was served on a bed of rock salt which I thought was pretty cool. Be careful as of some of the rock salt may get in your oysters… just in case you’re watching out for your salt intake. I got a huge chunk of salt that slipped in the oyster. For my entrée, I ordered the Bang Bang Shrimp Tacos with a side of jasmine rice. We had to ask for the bread. I’m sure it had something to do to the fact that the bartender was serving us. Kudos to her for making an exceptional mix of drinks. I ordered the Pomegranate Martini which was served with red grapes on a small skewer. My sister ordered the Apple martini which was out of bounds delicious! I took a sip when she went to the restroom… guess she didn’t notice a portion missing from her martini cup. Will definitely order my own at the next Bonefish I visit. Nothing spectacular about this location as it seemed to line up with the other chain restaurants. Food was great, service was great, and atmosphere was awesome.

Bonefish Grill is one of my favorite restaurants, I travel around the country for work so ive had it in different states. It is consistently good.
And ps I eat out all the time and have only given two Unilocal reviews in my life.
Today was my first time having BFG in Charlotte.
THE FOOD was not up to par. The CRAB CAKES normally phenomenal… were soupy and wet. No crunch at all.
The LAMB CHOPS were not seasoned at all. I left two orders of those on the table not eaten. When they come they did not look appetizing. One bite was it for me.
BANG BANG Shrimp always always good. Was alright. Again tasted wet and under cooked.
Whipped mashed potatoes and broccoli same thing.
So sad to write this because I Love this restaurant. $ 60 bucks gone down the drain.

Brunch at Bonefish! This was our first Sunday brunch at Bonefish and it did not disappoint. It normally takes a lot to get us out for Sunday brunch because lines are long, and due to crowds food can be mediocre. We make a mean breakfast meal so we usually opt to stay in and cook at home. We decided to change it up this morning and bike to brunch. To our surprise, no big lines and an overall enjoyable brunch. My husband had the western omelette and I had the bang bang shrimp eggs Benedict. We also had $ 5 mimosas. They still have a full lunch menu for those who may want something different. But brunch was great!

This was our first experience at the Bonefish Grill and it was great! The food was delicious and the service was spectacular. We didn’t get our appetizer before our meal but our waitress took care of it and the restaurant manager came over and apologized and gave it to us for free! Everyone was professional and prompt. Our water glasses never made it past half empty and even with the appetizer mix up our experience was pleasant. We’ll definitely be back :)

Where to begin… so I was in the mood for a Lobster Roll. I am actually from New England so it’s rather important that this meal not suck. Unfortunately, it sucked. I don’t know what was more insulting; the hotdog bun or the $ 18 + I paid. How dare you serve it on a soggy hot dog bun. Rude. The lobster part… flavorless and disappointing. The fries, salt-​less, not as disappointing, however I probably had like a total of 11 fries. COME ON! 11 freaking fries.
The coleslaw was ok, it needed more or less of something but I can’t quite put my finger on it. It was served with some bread and pesto (?) it was so warm and good.
All in all the décor was beautiful but I didn’t go there to eat fancy chairs and flat screen tv’s…
Service was good.

Good service. Good bread.
The rest of the meal was disappointing. The ceviche was rather flavorless and overcooked. A fellow patron bar echoed the sentiment and said the Bang Bang shrimp was much better.
I also had the basil fettuccine with salmon. The sauce smelled unpleasant and had a really fatty mouthfeel with a vinegary taste. The vegetables were substituted from what was described on the menu with no warning.
There were some regulars that seemed fond of the place so maybe I just choose poorly in my menu items.

Another solid 3.5 to 4.0 star performance. Giving them the benefit of rounding up here. But overall, this is an excellent chain with good quality food and usually wonderful service.
Took my friend for her 50^th Birthday, so it was a special occasion. I mentioned that in the reservation, and they denoted that when seating us with a «Happy Birthday!» Very nice gesture.
Had to start with the Bang Bang Shrimp, which I call «Shrimp Crack!» This stuff IS addictive! Be forewarned… it’s easy to eat the copious amounts they give you, and if you’re not a big eater this dish alone can fill you up!
I also ordered the Corn Chowder with Lump Crab Meat. My GOD was this delicious! Best dish of the night for me. Very creamy, RICH and full of fresh crab and chunks of corn. Highly recommended!
We both got the «Surf and Turn» even though it is NOT explicitly on the menu. You have to order the steak of your choice (in our case Filet Mignon) and add a side of Surf (in our case Lobster tail). Not a hugh portion but still yummy for a giant sea cockroach! LOL… Steak was prepared the way I asked for it, and it was decent quality. Not the best Surf and Turf I’ve ever had but it was delicious nonetheless for a competitive price. Gotta love the butter dip they bring for the Lobster. I should have ordered 2 doses of Lipator with that!
They do have a nice wine list, and I ordered 2 glasses of Sparkling Wine to celebrate my friend’s birthday.
The waitstaff is very nice, but our guy was a little inexperienced so I’ll give him a «mulligan» for bringing our food to the next table, not bringing a cold bath for my wine, and being a little scatter brained. But he WAS very nice and tried hard.
All in all a VERY good dinner and she loved and appreciated this experience.
TIP: I brought my own bottle of Pouilly Fuisse for only a $ 10 corkage fee! This is VERY reasonable and a relatively inexpensive option for those of us who are real oenophiles!

It was 4^th of July weekend. LongHorn could not accommodate our party of 9. We called Bonefish Grill and they said to come right in. When we got there, we were greeted and seated right away. They wait staff were very warm and welcoming. They were very patient with the kids and our large group. We did not feel rushed to place our order. They were very knowledgeable about how food is prepared. (i’m gluten-​free, dairy-​free.)
Although food was taking awhile to come out, we were understanding cause the restaurant was crowded due to the holiday. The wait staff was great at checking on is to bring us more bread (which my family loved) and refill our drinks.
I ordered Chilean sea bass, and it was moist and delicious. The asparagus was crisp and tasty too.
I don’t remember what everyone else ordered, but I do remember that everyone loved what they got.
Then when the waiters heard that 2 of the kids were celebrating their birthdays, they brought out treats with a candle for each birthday kid. Very sweet.
Overall, it was a great experience… great service, great food, good time with family,