Bojangles

One star is kind… Service is non existent. Wanted to see how long it would take…45 minutes… not again.

I’m a creature of habit. Especially when something or someone wins me over. I don’t stray from my favorites.
I’ve been to this bojangles countless times. Even more than my check-​ins show because there have been plenty of times I was in a rush to get in and out and didn’t worry about checking in.
However on my last visit over a month ago… I went through the drive-​thru and the lady had a difficult time hearing me. So when I pulled up to the window, I kindly asked her what my order was. Who can blame me for wanting to make sure she heard me?
But apparently she was too busy to tell me because she simply stated two combos and closed the drive-​thru windows on me. So when she opened up the windows again, I asked if she could tell me what combos I had and she simply told me whatever the meat was and shut the doors. So by this time, I am livid. She is completely aloof and treating me like I am giving her a difficult time. As a customer, I just wanted to ensure that she heard me correctly. So she finally told me my sides and they were not correct. Her behavior only got worse and I informed her that her customer service skills were lacking. She simply stated that is just the way she talks and again shut the window on me. That was it for me. I asked for the manager and this person that they allowed to deal with customers had someone come to the window who wasn’t a manager, pretend to be a manager.
So I calmly said he wasn’t the manager and wanted the manager, so they sent someone else up pretending to be a manager. And every time the window was shut, I could just hear talking smack about me. I told her, I can hear you. So instead of arguing with her, I just told her I would call corporate.
If I hadn’t been on a time crunch, I would have went inside to talk to the manager but I had to get back to work. I tried to be nice and call the store direct but no one answered the phone. After a few attempts of calling the store, I finally called corporate.
I have never done this but I was mad. I get we all have bad days and whatnot but to send two people that are not managers to the window is NOT acceptable.
So I called corporate and the guy who took my phone call was polite enough. Apologized and everything. Maybe I just expect too much. He did tell me that they were going to forward my complaint to upper management but I guess I expected some kind of follow up. I mean he took my phone number, my email address, my home address. Why take all this information if you are not going to do anything with it.
So needless to say, I haven’t been back to this Bojangles or any since then. I waited a while to update this review because I was waiting for the opportunity of a follow up from Bojangles.
I may be one customer only but every customer should matter just the same.