Audi Northlake

This place just gets it on every level. They should teach other dealerships how to conduct business because these people are on point from the moment you arrive until the moment you leave. The waiting areas are great and well stocked, the restrooms are clean and in working order, and even the mechanics area is clean and pristine. There’s nothing I’d change about Audi Northlake. I enjoy the people, the space, the cleanliness and the effort they put forth to take care of my needs while I’m there. Excellence, period.

Great customer service, the lounge is nice, open and relaxing. I was able to read on my Kindle without being disturbed. I would say it’s the cleanest service department I’ve ever seen. I wish I could buy all of the cars here, the A7 turbocharged is really amazing!
I would’ve given this a 5 star rating but the coffee machine offers various coffee styles such as latte and cappuccino’s but every time I selected it it gave me straight coffee. I talked to a guy that works there while he was getting coffee too and I told him that the machine must be out of milk and he pointed to the small creamer packs and suggested that I could use that to make a latte clearly he’s not s coffee connoisseur. Other than that great people and dealership

Pleasantly surprised on the level of service and value.
The grandkids gave me gift cards for a remote start for my Audi for Christmas and I’m just now getting around to having in installed. This dealership does not do the installation but one of the things you need is a spare remote door lock and key which becomes part of the installation package.
When I bought the car, we could not find the second key so we bought another one and had both programmed the same but another Audi dealer in Charlotte. Later found the second key but because it’s mate had been changed, it would not work.
Called around and the original dealership who programmed the keys in the first place was booked and could not do the programming today. Went by Audi Northlake and they programmed all three keys, gave the vehicle a good mechanical inspection and gave it a wash in just over an hour.
Final bill was just over half what the other dealership was going to charge.
Only problem I had was the free wifi. My tablet and smartphones could see the router but would not make connection. In the end I ended up talking to my wife for an hour and discovered she is really a nice person.
Still a great value and good service.

If you take one thing away from my verbose review (apologies in advance for that), it is that you must ASK FOR ALF (yes, like «Alf» from the beloved late 80s TV show!) when you go into Audi Northlake!
In all candor, had I not had the chance to meet Alf, I would not have received the experience I did, AND, I am positive I would not have purchased my car from Audi (because I was set on buying elsewhere). As a new (and forever) Audi owner, I now believe, people buy Audis for the OVERALL EXPERIENCE (safety, aesthetics, reliability, quality, performance…). Alf really made our experience far superior than we could have imagined.
Recently, I decided it was time for a new car. I originally went out expecting to buy a Lexus SUV. I happened across a used Audi at another lot & was very pleasantly surprised! Why? I found the Audis had much better safety ratings & features, was more accessible & user friendly, held it’s value just as well, & frankly, drove better & looked better than my «dream car,» which HAD been a Lexus.
I decided to drive out to Audi Northlake (in the Hendrick Auto Mall in Huntersville) just to ‘check it out’ before I bought the used Audi I happened upon earlier that day. My husband & I were greeted & offered a beverage immediately. Within minutes a well put together, incredibly friendly & approachable salesman with a charming Australian accent Alf greeted us & introduced himself as «Alf.» He first asked how he could help us & what brought us in. He took a fair amount of time getting to know us & patiently answered a list of questions we came in prepared to ask. After he had an idea of 1) our budget, 2) what car we wanted, & 3) what features we wanted, he walked us out to the lot & let us look inside all of the models that met our needs.
I appreciated that he did not try to push us beyond our budgetary constraints, he was very upbeat & knowledgeable about every aspect (turns out he has worked for Audi for years, including overseas where they’re even more popular), & how he was very honest when it came to potential shortfalls as well as the positives based on our unique & individual needs. This is so important in that it establishes immediate trust — frankly, trust is not something that you would typically associate with a salesperson.
In fact, Alf was so honest, he surprised me at times with his candor. I never doubted he wanted what was in my best interest, irrespective of whether or not it meant we bought from him. He was really there to help us vs. to help himself.
He encouraged us to drive the car to get a true feel of it, & at first, when we weren’t ready, he accepted that & didn’t try to shove us into the car like most salesmen would. :)
We left awaiting some info from Alf the next day on some cars that had just come on the lot. During our time here, we were able to roam the brand new (opened in April) & beautiful building, look at the immaculate ‘shop,’ & were greeted by everyone we passed. We also had the opportunity to speak with the sales manager (Mike) on two occasions. Mike had the same qualities we loved about Alf! Helpful, personable, not aggressive, inquisitive, knowledgeable & willing to help in any way possible.
Within 24 hours we were back. First & foremost, we came back because Alf had earned our business. I not only trusted Alf, but I also knew Alf would be there for support & questions well into the future. (It’s several weeks later, & I have called, emailed & texted him a million times with questions, concerns & comments. He continues to be a great support for us as we learn the ins & outs of our new Audi.)
Secondly, I bought from Alf at Audi Northlake because I had decided on a used car (for budgetary reasons.) Alf did a great job of educating me on Audi’s Certified Preowned Program. It’s really quite impressive! Where else do you get a CPO offer, without excessive markup, & which starts with a 300+ point inspection? Nowhere else! I admittedly tend to be obsessive compulsive & worry enough for both myself & my husband. What if this broke, what if that broke, what if… Well, considering the intelligence you get with an Audi & the way in which the car is assembled, you probably wouldn’t want to get it serviced by anyone other than an Audi dealer. The CPO warranty comes with a 6-​year or 100K mile warranty! Anywhere within 300 miles, they pick it up, bring a loaner & return the car washed & fixed. Same for oil changes, etc… (Ask for Jennifer in svc.)
I have to add one last thing… when my car was ready, he drove it to my house (they provided me a loaner during CPO process), and spent 1 ½ HOURS in my driveway walking me through EVERY feature in the car. He didn’t leave until I felt safe, confident & comfortable. He set everything up for me & ensured I could use all the features. Who does that? Alf does!
I now have an Audi Q5 & I could not be happier with my experience. I joked that my husband already has car-​envy — it won’t be long before we return to Alf!