AT&T U-verse

Ty Christopher and crew. I am bumping this rating two stars for your dedication. Arrived this Sunday at 4:25 pm and spent almost four hours getting my neighbor lady’s phone to work. She thanks you also.
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Immoral, my next door neighbor, 85 years old, reduced service three days ago only to have ATT stop all service accidentally. Three missed appointments two of which I witnessed.
Her husband passed away this morning @ 12:30 am and his relatives from Germany are unable to contact her with thear support and condolences. As of right now they are late for the 8:30 — 12:00 o’clock appointment I scheduled on her behalf.
I am also a customer of ATT, I am debating whether or not to go back to TW if this service issue is not handled efficiently, now. They have wasted 12 hours of my time waiting on them with no valid excuse.
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What I must say of UVerse is that their internet is ten times more reliable than TW’s Roadrunner.
On the negative is how many channels are not HD. Chiller being most prominent, since I like their quirky programing. But, CLOO, FLIX, most music video channels and INDIE channel are still in non-​HD after all this time. Crap, I only watch a few channels and yet they remain standard. ATT can afford to advertise PPV in a multitude of channels for a single event. Some fights are advertised on three standard plus three HD channels, WTF. There are even HD and applications channels being used as infomercials. I spend my Friday evening hiding up to six channels when I notice the crap they introduce.
I spend over $ 230 a month for UV450 and can’t find crap on TV most of the time.
Yet, ATT is better than TW any day of the week.

My last review was March 8. On that day our AT&T internet service had been out for over a week and was finally restored after another few weeks… then back out (in our area) on May 14. Today is June 6 and we still have no internet. The area outage is over, but my internet doesn’t work. I called the service #. They walked me thru steps that I had already done with no luck restoring connection… then gave me another number to call and said it will be a recording, but leave your information and problem on the voicemail and someone will call you within 24 hours. I called as instructed and left the message… no return call, so I called again… that’s been 4 days ago and no return call. I am fed up! Have been an AT&T customer for 40 years. Getting ready to cancel my service… wish me luck doing that! HA!!! My score for them is minus zero.

I signed up for Uverse when we purchased our last phone. The sales person convinced us to give it a try. My appointment was Jan 4^th. The installer Ryan showed up on time at 8am. He spent 1 hour doing something outside the house and then left. We didn’t hear back from him until 5:30pm that night. He called to say someone else needed to fix the signal but they would be out first thing the next day. I called at 2:30 was told they were coming. Called again at 5:00pm and was told he would call back. No one ever called. No one ever came and then I get a mesg from att 1÷7÷16 saying they are sorry they missed us??? What a joke. Someone is always in the home at all times of the day. This was the worst customer service I’ve ever received and I intended to spread my experience and treatment we received.

I am very disappointed with my UVerse internet service as it has been out twice in as many months. I thought it would be an upgrade to my DSL and it has not in the way of reliability. I think they still have some work to do with this. If looking, I would hold off for now.

I had tried I didn’t like TWC for the bad customer service and high price together with the trepassess to my property while I was not home in Charlotte.
With U-​verse, it was fine for the first year, later the price went up till I saw its close to a hundred a month. While I only went home a few days a month then I was moving out of states. I called to cancel service. I was told to wait & the call dropped. I was way too busy & I did call again to cancel service. I was told to wait for transfer but dropped again. I gave up since I had notified them twice I needed to cancel service. I also canceled my auto pay to stop being robbed. Later, they sent me a big bill. That’s my experience with U-​Verse.

Absolute worst customer service EVER. I was told one price when I signed up and when I got the bill it was way over what I was quoted per month. I was on the phone for over an hour. They are supposed to pull the call and call me back. I’m not holding my breath.

Adding to the horrible reviews. When we tried to be bundled AT&T Uverse services, the customer service people were great (though you had to repeat the full story to each successive person) but the company’s «systems» are horrible — particularly for a «technology» company. Phone & Internet were connected with no problem but it turned out Direct TV, their new branch, could not be installed because no line of sight for signal (trees). OK, understandable, and they offered conventional cable service. BUT — they needed several days to cancel the Direct TV order (why, in the digital age?), and in the meantime said they could not even schedule, much less install, the cable. Meaning maybe 2 weeks without TV in our new house. i complained a bit and tried to speed up the process. At which point they discovered — ah ha – even though neighbors have Uvese cable — and AT&T offered it as a replacement for Director TV — it is not available at our house (they could not fully explain why; something about fiber optics being incompatible with underground utilities, and yet again neighbors have the service). Off and on, they were actually unsure whether our house was served. Apparently, they have no reliable maps of their system. After many hours on the phone, I cancelled all service and went with Time Warner, despite many reservations about them. AT&T simply is not a competent technology company — they don’t know where their lines are, and they apparently use paper billing that cannot be cancelled with less than several days processing time. Will never again consider A&T products/​services of any kind, for any reason.

I was told that I would get a $ 400 reward card for moving my services from Texas to North Carolina and keeping active service for 30 days. I called 30 days later to find out where my reward card was and apparently I no longer qualify, but they did renew my contract to lock me into another ETF. They are nothing but liars.

I have continued to deal with poor customer service with this company and today was the final straw. I almost don’t trust this company and am ready to cancel my phone account because of it. Today I received a random charge of $ 48.51 from ATT. My bill is not due until June 11^th for my phone so I quickly called. The first girl was very nice and dug deep to find the issue. She said it was money that I owed from my internet service. The problem was I HAD CANCELED MY SERVICE LAST MONTH AND ASKED IF THERE WERE ANY FEES THAT NEEDED TO BE PAID!
Before I canceled my service, I asked the young lady if there was anything else that I needed to pay and I could pay it on the phone. The young lady told me no that I should not be charged and that I could keep the equipment. I asked again, was there anything else that would be coming out of my account and she said NO.
I have just come back from vacation with my family and had limited funds in my account until I get paid on Friday. This charge, that I did not know was coming out of my account, has thrown my account into the negative.
I asked the polite young lady that I spoke with today for a supervisor, it was no offense to her but I needed the charge taken care of. The supervisor got on the line and as I began to explain she became very defensive and then started cutting me off. I TRIED TO STAY CALM BUT SHE KEPT CUTTING ME OFF. She said that she would then transfer me to the Retention department. After being on hold for 15 minutes I was back at square one, back to customer service!
The gentleman answered the phone by saying «Hello». I wasn’t sure for a second that I was even still on the line with ATT. I asked him if he could transfer me to the retention department. He said that he could help me and he would give me whatever I wanted. OF COURSE THAT IS WHAT I WANTED BUT KINDA UNPROFESSIONAL. He again, explained the issue and he listened, but then started trying to sell me stuff. I understand that there are things at the job that agents are required to do. He then told me that the Supervisor just didn’t want to help me. He said that he would mail me a check for 48.51 and it should take two weeks. He said his name was Zachary.
Again, I really don’t trust ATT, so I will be calling back in an hour to see if Zachary really did process a check for me.

I suppose AT&T U-​Verse is the lesser of 2 evils. Over the years we’ve tried Direct TV, Dish, Time Warner Cable and we’ve had U-​Verse for years now. Lately, the internet and TV connections have been so horrible in the last 6 months. Their techs come out and «say» oh yeah, we’ve fixed the problem, the previous guy didn’t blah blah blah. So tired of paying a LOT of money for mediocre service in all ways. While it’s better in the last couple of days than it has been the last month, we aren’t getting 100% of our $$ worth for all the interruptions throughout the day. Their «follow-​up» on their service is pretty non-​existent. They only call and leave a message and tell you they’ve fixed the problem now. If you want to discuss again, have to jump through all the hoops. Plus, thankfully we don’t have them for phone service (Verizon), but due to our location in on a pretty prominent street, we don’t get very good reception in the backyard. And we’re about a ½ mile from one of the towers! So, in comes an expander that connects through our wireless that supposedly will help the situation. Nada. I would never recommend them.

My family switched to U-​verse earlier this year because we were told that it was better than Time Warner Cable. I have had nothing but problems with this company and would not recommend it as a cable, internet or phone provider. I will be calling to cancel all of my services.
The internet speed is absolutely terrible and the cost to upgrade it is outrageous. I’m already paying double what I originally paid at TWC and the service is half as fast. In order to get faster internet speeds, your combined bill will be way over $ 200/​month. Considering we live in a one-​bedroom apartment, that type of cost is ridiculous. When I have called to discuss this with them, they are completely unwilling to provide us with any assistance unless we’re willing to pay more.
The land line has been a nightmare. I switched to «unlimited» minutes back in February of this year. However, they did not tell me that «unlimited» means that it is unlimited calling to other landlines, not cell phones. My first overage bill was in April of 2015 in the amount of approximately $ 26. At that time, I called U-​verse to fix the problem and they told me that it was their mistake and they credited my bill. This month, I received an overage charge in the amount of approximately $ 130. I called again but was only informed this time that my plan did not cover unlimited calling to cell phones. While they did credit my bill again, they informed me that I would be responsible for charges going forward. With that said, I asked if they had any plans available that included «unlimited» calling to land lines AND cell phones. They do not have a plan available with that option. Is AT&T not a phone company? Is this not 2015? Who does that? I have had land lines through Comcast and Time Warner and never had this problem.
Every time I call with an issue, it seems like I get off of the phone and my bill ends up higher than it was before. Do yourself a favor and don’t bother switching to U-​verse. It is a hassle and a rip-​off. They simply do not care if you are unhappy with your service.