AT&T

This past Friday I dropped my iPhone 5, and of course the screen shattered completely. That night I made an appointment for the following morning at this AT&T location. Upon arrival I was told that they were unable to help me, and that I would need to file an insurance claim and wait for a replacement phone to be mailed to me. I was told it would be overnighted. 4 days later the replacement phone arrived… broken. I was sent a phone that would not turn on at all. Once again, I made an appointment at this location. The representative I met with, Andrew, could not have been less helpful. After first questioning me, and my integrity, suggesting that the replacement phone was not actually broken, he then realized it was. He then offered me NO help, and said that this was «not their problem», and that they have nothing to do with the insurance… a company that they contract out to… but they have nothing to do with the insurance company. So after 5 days, 2 trips to the AT&T store, and 1 broken replacement phone, I followed the directions I was given and looked in the replacement box to see the insurance number to call. And what did I find? The AT&T number listed to call if you experience any problems with your replacement… Not looking to waste any more time with AT&T I searched online for the insurance number and gave them a call. The two automated menu options I was given? 1. Check the delivery of your claim
transferred to AT&T to discuss a problem with your replacement… SO once again I am re-​directed to AT&T, even though this AT&T location assured me they have NOTHING to do with replacement insurance claims. 5 days +2 broken iPhones + ZERO help from AT&T = switching our plan to Verizon.

I just went in to this place to check my upgrade plan but the way I was treated was plain rude as if you are not welcome here and get lost as soon as possible. And I did that just to not loose my patience and shout out over there. I would never ever go to the place again. Staff members are clueless and dont know how to talk to the customers.

I came here to just get a simcard since I am switching to iPhone 6. The lady asked me to check in and I was on the list.
First impression of this store and layout was neat, excellent however I see lot of employees just hanging out and mingling with each other.
Either they have way too many customer care people and one or two technical help or they just like to make their customers wait so they feel like it’s an Apple like store. The only difference is that at Apple Store, they actually help their customers or at least that’s what my experience has been so far
This review may sound like rant but it is ridiculous that I was forth on the list and I waited 45 mins for 2 minute job. Well it’s kind of like sex for some men huh hahaha.

I do not like going into this location. The wait time is always toooooo long. I usually windup calling customer service to have my questions answered and then use the kiosk. Employees seem to be just chatting it up too much while people’s precious time is being wasted.

I had a good experience at this AT&T store the people were friendly and helped me right away. I wasn’t able to retreive my emails or get on the internet with my new iphone they found out somehow my data plan was gone after updating my phone. The salesman was able to fix the problem right away and I haven’t had a problem since. Remembering the days where I use to wait hours at the cellular store to fix a problem this was a huge difference I was in and out in just a few minutes.

I’ve had two experiences with this store — the first was bad, the second was adequate. I went in to the ATT store about 2 weeks ago to upgrade to the Iphone 4 and join a family plan with a friend. The sales associate at the time seemed to know what he was doing and set it all up — told us it would take up to 3 days to get the plan together and that he would call us both when it was done. A week later and no phone call, I went back to the store and talked with another associate who informed me that nothing was done since my first visit and in fact nothing needed to be done, that I could have an Iphone in 20 minutes and sure enough 20 minutes later the plans were set and the numbers were together on a family plan. Overall the experience wasn’t a good one, in that I had to wait an extra week for nothing, and was told misinformation from the start (plus the wait times were an hour one time I stopped in). I’d suggest another store to upgrade or change plans.

AT&T’s service hasn’t been as good as Verizon’s, but it’s not as terrible as people say. In bigger cities with more iPhones per capita their network speed/​quality can suffer, but in Charlotte it does just fine. I have found only a couple of spots where my old Verizon phone had service but AT&T does not, but these are mostly inside buildings, and are reasonably small areas. On the whole, I don’t think that I have suffered much from the switch.
tl;dr: AT&T isn’t the best, but my experience cannot explain the enormous amount of whining that I hear from others. It’s fine.