Ashton Reserve at Northlake Apartments

This place doesn’t even deserve 1 star. I have had multiple complaints but the most recent is the threat to tow a trailer that we have had parked at our complex for 8 months. Never once have I received any form of complaint, and even had some of the office staff (which are no longer there) state to me that it was fine as long as it was out of the way. Now we are facing even more of an issue with trying to find somewhere to park our trailer.
The harassment continues… They are now trying to ticket us for parking to close TO OUR OWN VEHICLE. When will it stop?
The garbage is always over flowing or the compactor doesn’t even work. The parking is terrible if you work nights. The residents aren’t all made to follow the same rules. The pool is filled with people who don’t watch their children (personally watched a young boy almost drown). The office staff are rude and self absorbed.
Don’t waste your money here. It’s over priced for nothing. Can’t wait to leave.

I do not recommend this complex! Beautiful and close to uptown however management and staff continue to give misinformation and change of rental rate night before move in! Management uneasy to speak to and very quick to blame residents for issues such as trash across parking lot and rude staff members! If I could rate a zero I would!

I have lived here for almost 3 years. In the beginning everything was great, I love my floor plan and it looks very modern and upscale .
when the new management came in it became a big hot mess.
No one seems to pickup after their dogs so there are mountains of dog poop everywhere, not to mention it smells as bad as it looks. The trash compactor looks like we are in the middle of the projects. Also if you come home after 8pm you have to park a mile away from your building. And sometimes other people block you in your parking space, I have had to call the after hours line to let them know and was told they can’t do anything about it, and had to catch a cab to work.
They are supposed to have Starbucks Coffee in the office but for some reason it is always empty. I just feel for the high price I pay to live here I expect so much more. Would not recommend anyone to move here (RUN). Can’t wait until my lease is up.

If you like over paying for rent while the clubhouse is redecorated in the most hideous way, or being ignored as a resident, or being given constant conflicting information about everything then you’ll love this place.
My neighbors were the cause of various police visits due to noise or domestic issues. Every weekend the trash flows over along with the various pieces of furniture and and other items that seem to make their way onto the curb. It looks like a bunch of homeless people are living out of our dumpster.
When we first moved in, everything seemed great! The apartments were nice and the people are friendly. But after living here for two years everything has dramatically changed. Myself and a few other people I know have lived here, and all of us have tried to get out as quickly as possible.
Please, look for another place to live!

Lived here for ~2.5 years and enjoyed it. Great location nestled behind Northlake Mall; only a 10 minute drive to uptown. I moved about a year ago. They were in the midst of phase 2 as I was leaving.
I was the first renter for my unit, so everything was nice and new. The finishes are a bit more upscale. The unit layouts make sense and flow well. The parking was plentiful and had enough spots for visitors. The construction was well done, I only had a minor issue upon move-​in and it was promptly addressed.
The pool and clubhouse are look great with high end furniture and finishes. They also keep the clubhouse stocked with coffee, including a Starbucks machine. There is a car wash station and plenty of green space to walk the dog.
The staff was always friendly and accommodating. They were very flexible with me as I was waiting on construction to finish on my home. They worked with me on multiple occasions to extend my lease while construction delays on my new place continued. The maintenance staff is the best I have ever experienced, very quick and professional.
If I was looking for an apartment around northlake, I would live here again.

I moved here from CT a little over two years ago, I love living at Ashton Reserve at Northlake. I rarely have problems, but if and when I do the complex is very responsive to my needs and takes care of issues within a day. I live on the 3^rd floor so I have vaulted sealing’s which make my apartment feel larger, the countertops are garnet. The only down falls have been that under the new management the staff within the leasing office can be rude, the trash compactor is always overflowing and smells, and the washer/​dryer within the apartments can be very noisy.

I have lived here for nearly two years and over the last 9 months, it has gone downhill fast. Neighbors are constantly being loud, fighting, and nothing is being done about it. Cars have been broken into and the fitness center had all the televisions ripped off the wall. The dumpster is constantly overloaded and pouring out onto the sidewalk. Trash and food is all over the place by the weekend. So looking forward to leaving. It was fine and a great place when it was under the original management company, but now under new management and new staff, it is an unsafe and horrible place to live. Definitely not an environment I want to stay in. Lease DEFINITELY not being renewed.

I have been here for 3 months and would not recommend these apartments. My neighbors fight in the hall constantly, cars have been broken into, the pool has been closed due to broken beer bottles, and the t. v’s have been stolen from the workout room. That’s just the stuff from the past two weeks.
It is not a safe place, especially for a family. It’s basically a nightmare.
On a positive note, The marble countertops are nice and the closets are big.