Andy Lewis Heating and Cooling

We had such a fantastic experience with Jamie Wylie and team from the Andy Lewis HVAC Co. we’re compelled to share the experience through this review.
Unfortunately, the 2^nd/​3^rd floor central a/​c unit in our home died in the middle of the night Thursday August 20^th. It’s always stressful when we’re forced to research a large unexpected and unwanted expenditure under time pressure in extreme heat with our young children living in the house. Not how we would choose to spend money.
Forced to spend my Friday making tons of phone calls and researching companies which is completely aggravating (one of these ridiculous companies actually asked for a credit card just to secure an appointment which we found appalling) we finally called Andy Lewis.
After receiving 2 other diagnostic checks and quotes from larger unimpressive companies, we found Andy Lewis on Angie’s List and gave them a call at 3:30 on Friday afternoon. After explaining our desperate situation, the customer service rep dispatched a technician willing to take on another unexpected call, late Friday afternoon an hour from his previous appointment. Jamie called when we was on the way and arrived sometime around 4:30ish. Jamie diagnosed the problem and quoted the best price of the day with extra services INCLUDED in the estimate with a part and labor warranty and future service agreement. We were very happy with the price but then expected to wait a week for installation but were pleasantly surprised when we received a phone call Monday morning to schedule the installation of the compressor that day. Jamie installed the part, cleaned the coils on the unit and our other unit for free and left us with cool air by 2pm.
We were very impressed with the quality of the work, the expedient service and the price, we couldn’t of had a better experience. Again, not he way we would choose to spend money but this was money well spent. I highly recommend giving Andy Lewis a phone call when forced with an HVAC repair.
The Andy Lewis Company and Jamie Wylie specifically have earned our future business as well! Thank You for taking such good care of my family during this stressful event.

Depends on the technician they send. Last year I had trouble with my A/​C and they sent a great technician. Did what he needed to do. Seemed honest. Great. and he sold me their annual service plan. A few weeks ago they came out to do the semi-​annual inspection and I got a technician who seemed a bit like a used car salesman. He tried to upsell me on EVERYTHING and tell me how I was going to need a new unit soon. I told him that the house didn’t seem to be cooling as well as usual and he came back and said that I had too much refrigerant in my unit and so he had to take some out. This seemed very OFF to me, especially as we have never added refrigerant and the unit is 10+ years old. I called the office to discuss this but noone ever called me back. Since my house still wasn’t cooling I decided to call another technician. Well, guess, what? My refrigerent was low and I had to PAY for 3 lbs of refrigerant. I am sure I was low to start with but who knows how much refrigerant the ignorant technician removed that I just had to pay to have added back. Ridiculous!!! If they had sent me back the intial technician I might be leaving a very different review but this last guy is a huge detriment to them and their reputation.

Love love these guys! We built a home and had so many problems with our HVAC and A/​C. Everything had to go through the builder, but appointments were always scheduled quickly expect for once, but this was to accommodate for a supervisor to come with the tech. Everyone is always so friendly but most importantly, they diagnosed and solved every issue we had. They genuinely seemed to care about resolving any problems, and they NEVER made me feel like I was being difficult, which I’ve learned in the building process builders tend to not be accountable but simply point the finger at the homeowners. As a female, I always felt like the techs were super respectful and I was totally comfortable having them working in my home.

Not really sure what has happened to this company over the past couple of years but it quickly becomes very clear when engaging with them now that they are highly committed to being a proprietarily focused RATHER than a customer focused business.
They require you to sign various forms holding them harmless from any number of potential possibilities relating to their service. When I questioned why they said «its for our protection». I asked «protection from whom?» they replied «I guess from you». When I said «But I’m your customer why would you need protection from me? I called you! I asked you to come and add freon to my unit. You said you added the freon and you certainly gave me the bill which I immediately paid in full, so protection from what»? Their representative’s response was «well they just make us have you sign these waivers.»
I think the deal is they really don’t want to do repairs anymore unless they result in purchases of new units. Some of their service representatives really push replacements. They are rude and condescending and very expensive…3 lbs of freon…$ 400.00…for a 35 minute job.
When I expressed to this representative that my next service call to their company would have been to have them replace both units but now after this experience, and others of late, I would NEVER call them to do that job or any other. His response was «well I’m sorry you feel that way but that’s the way we do business now.»
That’s their response to a loyal 7 year customer who has spent thousands of dollars over that seven years in service calls.
I guess they have more customers than they need/​want.
There are too many other honest customer caring HVAC companies who truly want and appreciate your business.
Call these guys AT YOUR OWN RISK… if you don’t buy a new unit be very leary of what they say they did for you. Don’t just trust them to tell you the truth. Make them prove it, otherwise you’re more likely to be taken.
Better idea… call someone you know you can trust.

I am getting ready to use this company for the first time. I had been using another individual for the past 30 years and hate he retired. So far, in a emergency situation where it is the hottest day of the year, they have been very punctual and gave decent over the phone quotes for motors/​freon per lb. and diagnostic call, which is removed if it becomes a service issue. So I am going to start this off with four stars and will review each step of this call for I know how we all look online to see what others say about companies and I do not feel you have to join a dumb list for a review. They have not been out yet so we are just at the front end of this but they have 4 stars so far just from a contact/​appointment perspective. Repairman is supposed to be here 10:00 am so we have an hour. JW /​Charlotte, NC

Beware of doing business with this company. If you have a problem they never return
phone calls or e-​mails.