Advanced Therapeutics Pain Relief and Wellness Center

I bought a massage directly from their website, because they beg you not to buy from Groupon. I see why now! It is because they are horrible at their jobs and it much easier to get refunded through Groupon than it is to have them do it. After calling several times with no response, I texted the number provided. I eventually got a text back, telling me to call and leave a voicemail, and I would be contacted shortly to schedule my massage.
When I hadn’t heard back from anyone by the end of the day, I texted the number to ask for a refund. I got a rude reply back and that I was told they were busy, so I needed to be patient. Mind you, this was after 3 days of calling a couple times a day and no one answering the phone. Instead, I texted back that I wanted a refund and wasn’t going to just «be patient». Eventually, they refunded my money.
THREE WEEKS LATER I got a phone call asking if I wanted to schedule my massage. I kindly explained that I had gotten a refund and that it had been three weeks since I originally contacted them. The lady who called didn’t seem phased, apparently its normal protocol to be rude, unhelpful, and completely unavailable to customers.
Don’t waste your time or money!!!

Bought a Groupon, but unable to even redeem it! I tried calling the generic phone number several times without any type of response or call back. I left a VM, no reply. I think it’s really sad that people would run a business this way. It’s lazy and disappointing. A big let down! Don’t waste you time!

To give a description of what has been going on, I ordered this groupon for my fiancé and myself. I tried several weeks ago multiple times to get in touch with someone to schedule an appointment. I finally contacted Groupon after I had no luck and after groupon reached out to this business I received a text message saying «CALL TO SCHEDULE» well, I had already done that but I thought, ok, let me call again. When I did that I didn’t get anyone on the phone, instead I got another message saying «I’ll call you right back» I never did get that call back. I instead got another message saying they were booked on Saturdays until mid June. I said ok, how about a friday or sunday? I got another message 6 hours later saying a 3 pm appointment is available for the next day. I work for a living, I can’t just take off on a whim. but thinking this may be my last chance to redeem this Groupon I sent her another TEXT message at 7 46 to ask for confirmation that Friday would work. I waited until 9 pm to get a response and to let my employer know that I will be leaving early the following day. After two hours of no response and no phone call I went to bed. when I woke up I found that she had messaged me at, I kid you not, 10:40 pm saying for me to show up the next day at 3… needless to say I was not able to leave work on such short notice. when i did not show up I received another text message, this time extremely rude, calling me deceitful and rude. This is behavior unlike any other business I have ever encountered. Still, Have not been able to speak to anyone on the phone like an adult. This company obviously does not care about public impression and gaining new customers. absolutely childish behavior exhibited here, and to speak to a customer like that! I am GLAD I didn’t waste my hard earned dollars on these people and this «buisness» contacting BBB for sure on this one…

I found a couples massage Groupon and wanted to surprise my boyfriend… this was a terrible experience from booking the appointment to the cheap wine in the tiny plastic cups to the entire massgae experience! I also experienced a rather ‘rough’ massgae and had to tell my massage therapist 4 or 5 times that she was hurting me! The aromatherapy was a tiny little thing blowing mist out that barely had a scent to it at all. We said we wanted to have a relaxing experiencing and I tried really hard but between the fan noise, spa music, ocean waves and bird chirping ‘sounds’ I couldn’t relax AT ALL. My boyfriend’s therapist was so light on her massage I’m not sure you coudl even call it a massage. The yoga studio looked nice but I would not recommend the massage.

I bought the package for my fiancé, we both been calling to make an «appointment» but all me get is a Voicemail, Called the 704 number ringed to Voicemail– though I gotten a text message back, when i responded to the text… no response. VERY UNPROFESIONAL! I am a small business owner myself and if i did this i would be out of commission.

Rather unpleasant experience. I found this «spa» on groupon almost a month ago. It was hard to schedule an appointment. (I later found out why – the receptionist is also a masseuse) I called several times and even left a voicemail. Finally one day I was able to get the manager and complained. He had the «receptionist» call me back the next day.
We got a reminder call about our couples massage the day before. It was fairly easy to find the building. The suite is nicely decorated with a relaxing atmosphere. However there was no one at the front desk to greet us. Finally Dell came out and handed us paperwork and wine. In small plastic flukes. The wine was bitter and far from desirable.
Dell gave me my massage. She was rather rough. She also was loud when she asked me questions. It took away the peace in the atmosphere. It was really hard to relax. I’m not sure what the aromatherapy part of our package was, but I don’t think we got it. Or at least it wasn’t obvious. My boyfriend enjoyed his massage from the other lady. He fell right asleep.
We won’t be returning. I would much rather spend my hard earned dollars elsewhere.

If they do not want to service Groupons then they should not sell them.
Did not receive a call back after leaving message to make appointment. When I called back the woman who answered seemed annoyed that she had to make appointment. Making appointment took a very long time as I woman was writing down info, and didnt seem to hear very well. This made me a bit concerned as you would hope that a business who schedules appointments would be using a computer.
2 hours before appointment I receive a text canceling appointment. When I called # that texted me, woman essentially shrugged her shoulders and said they had only one therapist scheduled, and nothing she can do.
Groupons can be used as an introduction to your business. As a new resident to the city, and someone who gets massages frequently, I learned that I do not want your company’s energy anywhere near my body.

Horrible experience. Called two numbers on the site. They texted me back to say they were in a meeting. A few days later I got another text to schedule my massage. When I did get there today, the door was locked. Called the number on the sign. No answer but was texted back again that he was in a meeting. The massage therapist was great. But the business is run terribly. My husband had the same issues with scheduling an appointment. He got a text confirmation for next week. When I finished mine today I asked the therapist about his appointment next week and he was not on the calendar. Terrible customer service. It’s unfortunate for the therapist because she had nothing to do with the schedule.

Called to make an appointment and it sounded like a cell phone voicemail. I left a message and no one called me back. I called again 5 days later and no answer again. But I did get a text message stating to text her. I have never heard of a spa or massage place doing this. I asked to make an appointment and she never texted back. That was over a week ago. This place has horrible customer service and I don’t see how they are still open. I did have a groupon but she didn’t know that yet because I couldn’t even make an appointment. It’s also sad that she’s the owner’s wife and she still treats customers this way. Glad I read the other reviews on Unilocal and on FB. I got a refund through groupon. Shouldn’t ever be this hard to make an appointment. Shame shame! I also find it funny that 18 reviews are not recommended because most of them are friends or they are employees there!!! Sketchy!

This place is clean and beautiful. So relaxing! Probably the best yoga experience. More people need to know about this place

Phenomenal massages. I’ll never go back to massage envy! Very knowledgable and dedicated owner and employees. They not only massaged and saved a Sciatic Nerve pinch, but also severe neck pain. Flexible schedule and small business caring mindset.

A lady friend hooked up with a groupon, how could I say no. I was impressed with the décor when I walked in, very peaceful.
It was a little bit before we found the person that should have been at the front desk though. Once we did find her she asked us to wait for a little bit. No biggie, we were 10 mins early. We asked where the bathroom was and she pointed and said down the hall. Its actually through a door, and then you go down a halogen lit hallway in a business center. Not very zen. Is what it is though.
As per the actual massage, apparently we got the wine and aromatherapy option. The wine wasn’t bottom shelf and served in a cheap little plastic cup. You get what you pay for I guess. The aromatherapy wasn’t noticeable, but that’s better than overbearing I guess. My therapist was friendly and did a good job of doing a full body massage. We didn’t really communicate that well, nor was she very good at finding my knots. My counterpart enjoyed her rub down quite a bit though, so I guess it depends on who you get.
No serious complaints, but I don’t get massages that often and I doubt I’ll pay full price there without checking out some other options in the area.
JMHO, but the large amount of fake reviews that have been taken off of here is somewhat disturbing.

Used a groupon for massage. I got what I paid for. It was good but not great. The complimentary wine was old and flavorless. The receptionist had zero personality and the masseurs did all the paperwork while she sat there watching YouTube. For a 90 minute session, it was nice but didn’t really get any kinks out. The ambience once in the room was relaxing. After the session I was given a pricing sheet about yoga and a handwritten discount for my next visit. I don’t think I’d go back because it’s too far from my home and I feel like 90 minutes should have been enough to work out my muscles not just relax me.

Nice experience, but nothing special. I had a good therapist, but she needs more experience as she was using techniques to make things easier for herself.
She could not find my knots — which another massage therapist two days later found right away and was amazed how many I have. I have always had those and every therapist found them, except for this lady.
Athmosphere is cool, although they first used fragrance I do not like and asked me after the fact…

I recently started coming here. I have only taken yoga but I have really been enjoying the classes.
Aesthetically, this place is great. Really nicely designed and super chilled out. It really seems to help relax my mind, which is exactly what I’m looking for in a slow flow or deep stretch class.
Every class that I have taken has been tiny. The largest had four students and the smallest was just me and the instructor. The personalized attention that I have received as a result has been great.
I really don’t think one can go wrong giving this place a try with the new student special. With this special I paid less than $ 4 for an hour of one on one yoga. You just can’t beat that! I’m looking forward to trying some of Advanced Therapeutics’ other offerings.

Best massage I’ve ever gotten! If you’re looking for more than a back rub this is the place to go. All I can say is it hurts so good! I have a recurring shoulder spasm and this seems to be the only thing that helps. Jeff provides a lot of information about the causes of pain and gives recommendations for things you can work on in between visits. Highly recommend!

This place has it all… Massage therapy, yoga and fitness classes, community classes and personal training. I’ve seen Jeff for clinical massage, and my problem was taken care of within 2 sessions. I am a massage therapist as well and am very picky about who I have work on me. Jeff is truly top notch being both skillful with his hands and knowledgeable of the body.
I have also taken a few different yoga classes here. All of the instructors are great about making sure you are in the correct position and having the yoga practice that you desire. The aerial yoga class with Tara is my favorite. It’s both fun and challenging.
The space itself is also very welcoming with comfortable couches and relaxing music. I always feel welcome and at peace when I enter Advanced Therapeutics.

I travel frequently in my event marketing job and without fail I «was» constantly pulling something. Jeff, his team, and their magic fingers are terrific!!! I recall waking up one morning cradling my neck, feeling nauseous from pain, and within 30 minutes I had a massage appointment. Literally, in just one 60 min. session I felt able to concur the world. The problem however is thus; they take it to a different level and offer really great yoga and strengthening exercises! Therefore, I have managed to overcome a lot of those road show moronic mistakes and unfortunately don’t begin to require the same amount of maintenance. They’re seriously that good!!! I can’t thank you enough Advanced Theraputics for all that you’ve taught me and for bringing me back to life!

I purchased a Groupon for a massage for this establishment. I scheduled my appointment for Thursday, Jan. 16, 2014 with Erica. Everything went well Erica was very accommodating. The ambiance is decent. My only flaw is the online credit card processing. I was unable to provide Erica with a tip. My suggestion is to take cash for the tip. Overall I will return for an additional service.