AAA Carolinas – Steele Creek

Everyone here in the SteelCreek shop are fabulous. Had oil changed and a rattle in the back end of my vehicle fixed. When I brought it in, we did not know what the problem was. They put it up in the air, explored and found the problem. While here an elderly woman came in with her car and said it was leaking fluids. They put her car on the lift, explored and found it was her AC unit. They did not charge her but did assure her that her car was safe and it was normal. Will come back and will recommend.

Everyone is so friendly, from the tow truck driver Terrell to the service consultant Jim Muniz. They were all so helpful and it’s obvious that they take pride in what they do. This was my first experience with AAA since I joined and I’m happy I did!

Second visit, different department, worse review. I stopped in to obtain some travel services… another Member benefit. Upon arrival the woman agent at the travel desk said…
(bad associate) «ahem. can I help you?!?» (as she stretched her head in an uninviting and awkward pose).
(me) yes, are you open. (In response to her awkward pose).
(bad associate) uh… ah… no, we are not. (with rude attitude)
(me) oh, the door was open, how was I to know? (it was a few minutes past 6pm, I did not know their hours of operation)
as I turned to walked out I said «how rude… this is my second visit here, once with bad service from the Auto department, now with bad service from the Travel department».
(store manager) «oh, let me lock the door so nobody else makes the mistake» (as he pulls the door closed and in a very animated way locks the door).
This place is in need of serious training on how to treat clients/​Members.
I stopped on the way driving out and asked the familiar kind service man I spoke with on my first visit asking who the boss was, told him my story briefly, he apologized and informed me that the man who locked me out on my way out was indeed the Manager. Poor choice, not very effective Manager.
(frankly the «service man» should be the Manager, he was kind each visit and appeared to be a key employee). The current person who is managing is in need of serious re-​training/​demotion.
All I wanted was travel info. a Membership benefit… I’ve been a Member since 1974.

These unethical con men tried to sell me $ 500 worth of unnecessary work. Luckily I am a mechanic for a living and I do not pay anyone to work on my cars unless absolutely necessary. I knew they were lying when they tried to say that my wheel would fall off if I didn’t let them put on a new wheel bearing and hub. News flash! The wheel bearing doesn’t hold the wheel on, the axle nut does, and it is brand new. Furthermore, the bearing would make noise long before it fails which allows plenty of warning time to have it replaced.
They copped a very condescending attitude when I balked at their BS recommendations and the work they did do on my car was sloppy at best. Their bosses boss, Seth Smith, decided to «stand by his efficient team» when I brought this matter to his attention so I have submitted a three page detailed report to AAA corporate.
If you know nothing about cars you can plan on being ripped off. Unfortunately, studies have proven that this is the case no matter where you go if you are a woman but that AAA car care is pulling the same cons as your run of the mill auto mechanic huckster is shocking.
My recommendation? Bring a mechanic with you?

Full service shop and they sell tires! The work is warranties too. Great service. I’ve been coming here for a year. The guys here are friendly and helpful. I’ve found it best to make an appt. or call ahead. A couple of time, they have been crazy busy and I’ve had to wait for service. It’s in an awesome area full of stores and restaurants! The shuttle can drop you off and pick you up while you wait. There’s even a movie theater nearby.

We had a serious car issue that was addressed quickly, honestly and fairly. AAA is very lucky to have Keith Logan. Keith and his staff are among the most professional car mechanics that we have encountered. Keith is interested in helping and pleasing the customer first and foremost. He is very fair with pricing and I recommend him and this shop to anyone who has an major issue or just needs service work.

Am usually skeptical of auto repair shops primarily because I used to work in some and have seen how people can be taken advantage of, especially if you’re a woman! The manager Mike Alexander was extremely helpful, no nonsense, & will definitely get my business again and I will recommend to others in Steele Creek area. Did not have appointment but had small window to get things done. They were accommodating and the place was clean. Awesome to see a relatively new place in Steele Creek that earned my respect and has earned my business.

Auto inspection
This locations label confused me but once there saw they offer everything… auto care, insurance & travel.
Polite, friendly staff. Clean and organized. Nice waiting area.
Inspection was done quickly and car was taken care of.
Will visit again

Yet another bad experience, they won’t even honor their own coupon, from the AAA magazine for an oil change. The front desk staff, one of them says, «there is no way my manager is going to give away 5 quarts of oil for $ 19.95, the other staff member Jojo says we can’t honor this coupon as we lose money !!
What can I say? Don’t go there ever. I have been a AAA member since 1995 and now I will be cancelling my membership.

I just spent over 2 hours at this location getting an oil change and an opinion on my shocks and struts. I arrived at 8:50 AM for my 9:00 AM appointment. At 10:50 I asked them to put my truck back together so I could go to Jiffy Lube for my oil change. At this point they quickly did my oil change and presented me a estimate for $ 953 for rear shocks and front struts. I politely declined. I was out at 11:15. A swift 2 ½ hour trun around. Really super fast service.
There is one benefit. They have a window into the mechanics area where they work on your car. You can watch the mechanics putz around and smoke cigarettes while they leisurely work on a car or two. My guess is you can find better service at another shop.