AAA Carolinas

GREAT CUSTOMER SERVICE! I have worked with Sam multiple times not and he could not be nicer or more helpful. He genuinely wants to make sure that you are safe and taken care of. I have never worked with more helpful and thoughtful mechanics in my life. I can’t thank them enough for the work they have put into my car. Go in and ask for Sam, he is the best there is! My car has had several issues from over-​heating to my window mechanics breaking and he has kept me informed the whole way. I can not say enough good things about this place and Sam.

I came in for a simple tire plug. It costs 28 dollars. I should have checked around first because other shops said they would do it for around 15 to 20. Being a AAA member will not get you a discount. No big deal. The reason I put only one star is because of the customer service. My service consultant was Chris DelGreco and he promised to call when it was done. I was told it would take an hour or so. I waited around my house for 3 or 4 hours, no call, so I go down there and I’m told it’s been done for awhile. Great, now I’ve wasted time I couldn’t afford to waste and late to work. I was going to just get my tire back for taking so long which is why I called around and got other quotes and found out it was cheaper. I recommend calling around before going here.

Great experience with Sam and Chris. Brought my car in for new tires after a sidewall puncture. Got an appointment right away. Chris noted I needed new brake pads – which was true, I knew it was time but hadn’t thought to ask about getting it done then; I was focused on the tires. He got the parts in right away, and got it done very quickly, with a nice discount for my being a AAA member. The waiting area in the AAA office is clean and comfortable, with wifi so I was able to work while waiting, and a view of the garage so you can see the work being done. They were professional and pleasant thoughout. I will be back.

Have you ever gotten a gift or present that was so absolutely awesome and phenomenal that you wanted to thank the giver right away!?!
Well, I had my car towed here to AAA recently bc of some issues I was having with my tires, alignment, etc. the gentleman in the car care center that handled my car/​answered the phone — Sam was excellent. He was very clear with what they planned to do and gave me a solid estimate as to how much it would cost before I left the shop. For the first time in my life, I felt like the car service technicians weren’t trying to rip me off or sell me parts and stuff I didn’t need. I felt like Sam actually wanted to help save me money! What a feeling!?!
I loved the service so much that I came back recently without an appointment and he got me straight and back on the road in no time.
This review is different for me. I am not writing to inform my fellow Unilocalers about the pros and cons of local establishments. I am writing THIS review to simply say THANKS. THANKS, AAA, and THANKS SAM!

If I could leave zero stars I would. They don’t deserve one. They messed up our car. We had problems with our car and had no choice but to take it here since it was close in proximity. Bad, bad idea. They kept it for 2 weeks and completely messed up our car. We picked it up to have our mechanic fix it and they said it is completely safe to drive. What they didn’t say was that they didn’t put all the plugs back and fluid is leaking. They do not care. They admitted to breaking part of our car and when we got mike the GM involved, he was the biggest jerk ever. Please do not go here.

As a single female I always have the nagging feeling I’m getting ripped off when I have to get my car fixed. I’m ignorant to anything car related (other than the basics) and therefore vulnerable. AAA confirmed my speculations last week when I went in to get my car re-​aligned because it was pulling to the left, which is about an $ 80 job. Instead they came back telling me it was actually a different problem… a $ 2,000 problem. I decided to take it in for a second opinion at a small privately owned place in Belmont, NC. They started with checking my tire pressure and rotating the tires. Brilliant idea, I thought! Very common sense and basic. After then finished their assessment, I brought up the issue AAA told me I had. They checked it out and reported back the part AAA told me was busted was actually just weakened. I should probably get in replaced, but its not urgent. AAA made it sound like my engine was about to fall down onto the frame of the car. The best part was the vast difference in cost estimate… only «a couple hundred dollars». When driving back to Charlotte I noticed the car was no longer pulling, indicating to me it was a simple tire issue all along.
In conclusion, BUYER BEWARE!
Trust the guy with the grease on his hands. NOT the one in the pretty blue polo.

On the way to work this morning, my tire blew out. I called AAA and the representative was extremely helpful and got some detailed information regarding where I was located. She suggested I not change my tire due to my current location and safety issues. She stated she was send a tow truck out to pick me up. The tow truck was there within 15 minutes. The guy was polite and asked to see my drivers manual so he would be able to correctly tow my vehicle. I was impressed because he wanted to do it correctly. Once on the bed of the tow truck he took me to the new location of the AAA service center. I was greeted before the door was every fully opened. Eric quickly got me set up and gave me several options in regards to tire replacement. He gave me an estimated time frame and asked if I wanted a ride to work. He called the driver and within 5 minutes I was in a van on the way to work. They even offered to pick me up and work and bring me back to the shop later in the day. AAA on South Blvd exceeded my expectations in every way. Couldn’t have asked for better customer services. They saw to my needs before I even had a chance to ask. Today made the annual membership cost worth every penny. Thanks guys!

This is your average repair shop, AAA offered a full automotive repair facility with state of the art equipment.
I went in today with an issue… noise with my wives vehicle and they were able to get me in right away and even the manager was involved in figuring out what is causing the noise in the rear end of our vehicle.
Very simple quick fix and I was on my way.
Will definitely return for such honest, good quick service.

They moved 2421 South Blvd at South End area near /​across the street from
Off Broadway Shoes warehouse…
Excellent beautiful facility with a professional knowledgable staff who took care of me today… I had my light bulb I just did know how to install and they nice enough to install it in 5 minutes and get me back on the road… I tried to pay something but as always I live in the area as I am regular and they serviced both of my vehicles for the past years.
I recommend them.

I like the staff here. Came in for a $ 30 vehicle inspection, found out I needed two tires ($ 157) not a bad deal. I will continue to come here.

I take my wife’s car here for oil changes. I usually go right as it opens. They do a good job and a pretty friendly. I don’t really compare shop that much for car services. I was drawn to the place because I have a AAA membership.
Sometimes the wait gets pretty long, but never unbearable, despite me almost always being the first or second person to arrive as they open. But it would be unfair for me to make assumptions regarding the speed of their work since i’m not aware of how many mechanics are there or how many other cars might have been dropped off from the night before or are ongoing projects. Theres one tv, a small waiting area, complimentary coffee and some vending machines, and even a super slow and old computer with internet access if you’re bored. and an out-​dated childrens play area. I usually put the tv on espn or play on my phone.
But overall my experiences there have been good. no complaints.

I have been coming here for years and will continue to. There is a AAA closer to my home, but I drive to this location. The staff is friendly, the prices are fair and I never felt «upsold» at any time. Dunkin Donuts across the street is a nice bonus.

Wow — I can’t believe how bad the customer service is. Asked them to check my tires because my dash indicated low pressure. No customers in the waiting room or in the bays (it’s 8 am) and am told it will take «several hours» before they can get to me. I will never come here again.

My daughter called to tell me her car will turn over but won’t start at 4:30pm on a Friday. Problem, I live in Asheville she’s going to college in Charlotte. Call AAA have the vehicle towed to this AAA service center. Then I see the reviews. I went into worry mode. I’ve managed auto part stores and have heard of horror stories. But I can’t do anything being so far away, so I wait. Next morning I call them to hear the bad news, guess what Shane says the technicians started the car right up. Checked it out to make sure nothing else going on. He assumes that since the car was on an incline and had low gas that it wasn’t getting enough fuel but everything was good. When I asked if I could give him payment over the phone, surprised again, he said not necessary that there was no charge. Thanks for letting a distant dad not have to worry.

I thumbed through my Citypass coupon book and found a $ 12.95 oil change and headed out the door for a little pampering for my little toy-​ota. I went in with the sense of dread, wondering how long they were going to take, where I would be in line since it isn’t a proper oil changing shop, but they quoted me 45 minutes. That’s reasonable and Saigon Palace is across the street. Done.
They called me on my cell and told me my car was finished in less than 45 minutes quoted and they were really pleasant and nice, but why do they get all five stars? Simply because when he handed me my keys, he said, «your car is fine, he checked everything out». I am so used to hearing the list when I am leaving and acting like I care, I forgot how it would be not to play that game and a coupon to boot. Woot woot.

My car stopped working, so I thought AAA Car Care Center would give me a deal. I went to the one on Albermerle Road.
They charged me 100 dollars to run diagnostics tests. Then informed me that for 2 parts and labor it would be $ 1,200.00. I called around to find that a $ 850.00 part (AAA price) was only $ 325.00 elsewhere and a $ 125.00 part (AAA price) was $ 35.00. I paid the extra money to get it towed to Nick’s Auto Repair who was actually reasonable. The total repair is going to cost me $ 400.00, saving me $ 800.00!!!
AVOID these guys like the swine flu and never allow them to rip you off.

I used to take all of my vehicles here a lot, and working in the promotions department for a local radio station, I had quite a few cars that were constantly needing something fixed. I worked with several of the managers, and they were very accommodating and helpful for my own vehicle problems.
However, recently I had some electrical trouble with my van and had to take it in, they had to run a round of tests, and then ended up charging me an exorbitant amount of money for the repairs. The guy behind the desk was not friendly, and seemed like a failed used car salesman who was just trying to sell me a new battery, something that had not been mentioned to me as a problem before. I hate feeling like I’m being screwed over, I think everyone does, and unfortunately that’s the way this AAA facility mad me feel the last time I was there. They charged me too much for what they did, they added on repairs that were not originally discussed, and their counter guy seemed way more interested in closing a sale on a battery than keeping a long-​time repeat customer. Too bad for them, I will never go back to this shop, and I strongly caution anyone from going here as well.
Now, I take my cars to Performance Auto Repair off Albemarle road, the guys there know what they’re doing so you don’t have to pay huge costs for «Diagnostic Tests», and they are honest, about their prices, and their service, in the auto repair industry that goes along way.