Tuttles Professional Cleaners

This review about the owner and her rude behaviors towards customers.
I’m a weekly customer for shirts, trousers, etc. During my weekly pick up the owner was working the counter. Simply asked her if they found something I left in one of the shirts and would she mind calling the laundry location to see if they found it. Her reply was NO. Um, ok… I repeated my request, she went on a rant about their process and «I will not call for you».
She would not simply call her other location to see if they had found my item??? Seriously, that’s just incredibly bad and rude customer service particularly for an owner of a small business.
Gladly take my business elsewhere!

Most unprofessional owner I have ever met. I brought in a bunch of clothes to be dry cleaned including a sports coat. When I went to use my sports coat about a month or two later it was the wrong one (night before a wedding). I had to speak with several workers from multiple locations all unhelpful. I bought a new coat and about a week later finally got a hold of the owner who wasn’t returning my calls because I got her at the cleaners. She instantly told me I was wrong and that the jacket is numbered and they don’t mix up jackets. I even put on the jacket to show her it didn’t even fit me! She dismissed me in the most rude and disrespectful manner. Worst experience I have ever had and it cost me $ 150 and all I wanted was an apology or them to hold themselves accountable. DO NOT TRUST THESE PEOPLE.

This place works on my speed. I fly in, I give them my number, I get a ticket, and I fly out. No chitchat not small talk, like a robot, like a laundromat/​dry clean should operate. Perfect for busy professionals on the go, in and out! Pricey for sure, but very snappy.

Before going to Tuttles, I recommend asking yourself the following question: Do I hate my clothes?
If the answer is no, I would avoid this dry cleaner at all cost. Consider the following experiences I have had over my first (and only) 10 visits:
1) They have had to redo the same shirt 3 times because they kept messing it up.
2) I dropped off an expensive pair of pants and asked them to clean two stains, but they only cleaned one
3) Got yelled at by the seamstress multiple times
4) They ruined a pair of my suit pants and wouldn’t own up to it.
The unfortunate truth is that Tuttles has a near-​monopoly in Charlestown and is probably the most convenient location for most residents. However, before taking the lazy rout and going to Tuttles because it is the closets place (as I have done) consider this one last fact: You will be better off wearing dirty and wrinkled clothes to work than you would be by taking it to Tuttles

Since this place is a chain all along Main Street, I wanted to write a review here as well. This place was over priced to begin with compared to even most placed in the south end. I tried it because it was convenient. The press on the pants was mediocre at best and the wash and fold experience has just been a nightmare. I have dropped off my clothes to get washed m only to get them returned with oil spots on ALL of my clothes. When I brought it to their attention they denied it and said I stained it myself prior to bringing the clothes in. Are you guys really on crack? Why would I not get it dry cleaned if I did it myself. Now i have all my expensive polo’s ruined. I really thing who ever reads this should stay away from this wretched place. Over priced, service is bad and totally not worth it.

I’ve lived in Ctown for roughly 4 years so I’ve used this place on a few occassions. I also use other cleaners closer to my office so I do have basis for comparison. After today’s episode, I will NOT be going back. 6 weeks ago I dropped off 2 shirts to be cleaned, and a pair of pants to be cleaned and to have a tear sewn. I came back the next week and picked it all up and paid. So far, so good. I put them on a few days later and realized the rip was never sewn! Oh well, honest mistake I figured. I didn’t have time to get back there until 2 weeks ago. I walked in to a very young, obviously new girl behind the counter. I showed her my receipt where I paid for cleaning and the repair, then showed the rip. She apologized and said she’d have them do it this time, for free. Only problem was she clearly had no idea what was going on, how to produce the proper receipt, or how to credit this in the computer. I finally came back today to pick up 2 more shirts and that same pair of pants… only hopefully now fixed. Guess what??? The pants were fixed, but the older asian woman charged me again for the repair!!! I tried very nicely to explain that I paid last time but it was never repaired. What ensued was a 4 or 5 minute back and forth of her telling me I was wrong and me telling her she didn’t understand what I was saying. With no end in sight, my nerves dwindling, and her being a complete prick I said screw it. I paid for my pants, AGAIN, and left while some poor guy stood behind me in line. I should have told him to document his visit like court proceedings. The lady’s only goal was to collect her $ 15 bucks and get me the hell out the door. Couldn’t have given a crap less if I was happy, or even if I understood why she was charging me again.
This place SUCKS! Go elsewhere. They clearly don’t care about their work quality or customers. Do not reward businesses like this.

The most expensive dry cleaning I’ve ever seen!

Tuttles is awful. They have put stains in a few of my dress shirts. The stains are clearly from some sort of detergent or bleach. I look over all of my shirts before I bring them in and I pre-​treat any dirty spots. These were definitely new stains. I called and spoke to the manager/​owner and told him that I wanted to be reimbursed. He told me he would call me about it the next day so I let him get off the phone. That was a mistake, as he never called me back and now I can’t get him on the phone again.

I get my shirts and sweaters cleaned here about once a month. Occasionally, I get some minor repair work done (replacement of a zipper on a dress). I find the staff to be very friendly and my clothes are well taken care of. One time they gave me someone else’s garments by mistake, but it didn’t really bother me that much. I think the prices are a little high, but they’re very close to my house. Convenience trumps economics in this case.

Talk about a lack of decency for your employees or clients… I had a rush put on a shirt, and would have taken it else where had I known they were not going to get it back to me on time or even send it out until the day I was there to pick it up! The poor girl behind the counter and I had to go through dirty bags to locate it, called the owner to see what could be done as far as at least pressing it– but he was not in the mood to come down and work the press machine. I hope the employees find greener pastures — Bunker Hill Cleaners now get all of my business

You’re better of going to Bunker Hill cleaners. They are less expensive and they aren’t A-​Holes like the people who run (own?) Tuttles.

Tuttles cleans my shirts and irons them. They do a good job and turn things around quickly. On occasion, a shirt needs to be repressed or touched up at home, but overall they are MILES better than Zoots or nearly anyplace else I have brought my clothes.
If you live in Charlestown, they have 3 locations — lucky for us they are not just convenient, but they do good work.