Thurmond Kirchner Timbes & Yelverton, PA

When I first contacted this law firm, I was so hopeful they would help me to the fullest of the extent they could and made me feel they would. After suffering through an accident, that was not my fault, and going through rehab every single day for a month and half and still suffer to this day. In my opinion, that «care» was short lived very quickly. The lawyer I was assigned drug my case out for 1 ½ years and went through 4 paralegals causes so much miscommunications and multiple request for the same information requested. That lawyer wasn’t even there long either. When I called back 8 months later, he had already left.
After all was said and done (1 year later and I did not have the energy to deal with them any longer), I sat and wrote the following e-​mail to just explain my feelings of my entire experience…
Dear Mr. Thurmond,
My name is Keith. I was previously a client with your firm under xxxx. It has been a year since settling my case and I decided to wait until the dust settled and I had a clearer and less angry perception while under Xxxx’s care.
I am not writing you today to request anything from your firm but to say that I was so totally unsatisfied with the representation I received. Not only did I have to deal with 4 paralegal changes under Xxxx during my tenure under his «care», but given wrong information from one (that I believe caused her to be released) and affected my case, but repeatedly asked for identical documentation on numerous occasions. My frustration at times with xxxx (and I am a very patient man) caused me to contact you personally, via e-​mail concerning them.
After facing my physical issues for 1 ½ years, the opposing attorney made an offer to me that would pay all my bills.
In the end, I accepted the offer, paid my bills, paid your firm and walked away with such a small amount of funds that is to help me with my future medical needs. To this day I suffer greatly.
I realize that you and your firm is in the business of making money and possibly my situation wasn’t what would bring in big dollars. I still expected more when my case was accepted with, in my mind, proper and diligent representation.
I write you today to simply tell you that because I was not offered the care I not only needed, but required and the representation I received was one of the worst I think I have ever heard of in my life from anyone, I will not be using or recommending your firm to anyone in the future. I will in fact share my experience with them and tell them to continue their search.
I then received this the same day…
I am in receipt of your email. Obviously, I am not pleased to relieve such an email. While XXXX is no longer with our firm, I intend to understand better the facts of your case and why you feel the way you do. I intend to get back to you no later than a week from this email. Thank you for letting me know your concerns. Paul
On March 28^th I received the following.
I am still gathering information. It will be another week or two before I respond. Sorry for the delay. Paul
To this day, they have not followed up anymore, nor responded to one final e-​mail I sent.
As I said before… keep looking folks. Seriously, I would never trust or use this firm again.