REEDS Jewelers

Took my Diamond Wedding Band there, which I bought 11 years ago with a LIFETIME WARRANTY.
I have had the ring inspected as required for each year that I have owned it and have a record of it on the warranty information that they gave me along with my receipts from the purchase. They tired to tell me it had been 11 years and that it expired. Basically I said” well I haven’t. I am still very much alive and it says lifetime replacement «(I had lost a diamond out of the setting about 2 months ago). The young man that was attempting to help said „well that is fortunate“ I asked him to read my paperwork and then explain the situation to me again. He read it and with his expression I could tell he hadn’t seen this before (considering he was probably in grade school at the time) did and said „well we no longer have that policy. Needless to say that was the wrong answer. He said let me let you speak to Mr. —– I said „I think that would be great and in your best interest“. Mr. — - Said I would need to pay for the replacement of the prong“ I said „No problem“ The young man proceeded to stare me down like he had something else he would like to say. I asked for his name and with his cocky immature attitude said» here is my card you will find my name on it.” I said” That is excellent Thank you“with a smile. He continued to stare me down while commenting as though I was not standing there that Mr. — should make sure to make copies of all of my paperwork. I said I think that is a great idea Mr — -. My wedding band will be ready next week so they say. I WILL NEVER EVER MAKE ANOTHER INVESTMENT BY PURCHASING FROM REEDS EVER AGAIN.
My family has been a repeat Customer for many years, my grandparents bought from them and my parents bought from them. They had (notice the past tense …) HAD generations buying from them. The Zimmer Family should be rolling over in their grave based off the disrespect I received in one of their stores late last week.
Shameful just shameful business etiquette.

Extremely helpful and very friendly. We were really pleased with the sales associate that helped us.