Pardee Service Experts

Patrick, their Service Rep came right on time, services our unit and gave us recommendations. We decided our 16 year old heat pump was dying a slow death. Robert came the same night and we bought a Lennox! 2 days later Brett & James installed. They were a pleasure. Great product, great price, great service.

Their service is fine. But the fact they call incessantly after hours (weekly after 8:30pm) is highly bothersome!!! You need to stop this practice…

Warning!!! Avoid these people at all costs!
— Seriously damaged two garage doors and failed to tell anyone about it.
— turned security lights off that they were instructed to leave on.
— Trashed bathroom and left it for us to find upon our return.
— Failed to heed their own technician’s warning not to install two systems on one undersized circuit.
— Two weeks after the installation, The new mini-​split system power supply shorted out, tripping the breaker that was also feeding the other new system, leaving two thirds of our house without heat during freezing weather.
— Do not maintain any normal sort of spare parts inventory on hand.
— Failed to order replacement power supply in a timely matter, then repeatedly lied about ordering it and repeatedly promising to install it day after day, when it had not even been ordered.
— after numerous calls, the service manager provided a false tracking number that wasn’t for any legitimate carrier.
— When Office secretary called to schedule repair, I asked when the part had arrived, she explained it had just come in that morning, as she was the one who signed for it. When I questioned the general manager about this, he started yelling at her with me on the phone, saying she was lying, attempting to cover up it taking two weeks to get The part ordered, shipped, and get our system repaired.
Last Fall, in a cold snap emergency, we called Pardee because their sticker was on two dead mini-​splits. In addition to replacing the dead systems. we caved to a high pressure sales pitch (they sell financing on commission), agreeing to replace an additional older heat pump that was working just fine. Because we were out of town, we trustingly made arrangements for them to access our home without us on-​site (MAJOR MISTAKE!!). I told the salesman not to let their techs attempt to open the garage, as they were bolted shut, and there was a passage door they could use to install the new equipment. Their technicians damaged not one, but two garage door systems and failed to tell us, leaving cold air entering our garage (running up the electric bill). The icing on the cake was one of the same techs blasted out his burrito into our commode, and leaving the mess for us to clean up.
While they did pay for the door damage to be repaired, no offer to get the mess in our bathroom cleaned up was made. Guess its okay in their book to literally crap on the customer.
This company has a culture of stories and mis-​truths, no accountability by staff, no oversight by management, and obvious poor internal communication. And they have the audacity to call themselves «service experts».

Our furnace stopped blowing hot air last night when the temps got in the low 40’s, so when we called this morning, we needed same day service. They had a technician out within 3 hours. Shane was very professional, knowledgable and friendly, and, most importantly, got us up and running again quickly. I wanted to know some of the details and he was great at explaining how the unit worked, what happened, and what we need to look out for going forward. Very reasonable service call price.
I will certainly call these guys again for future service.