McDonald’s

It goes from bad to worse. After trying this location again for a while, the drive through times are slightly improved, but the management clearly doesn’t care about their customers. This time they didn’t give me a sandwich I ordered. Instead of calling, which I have done in the past, I didn’t want to take time away from conversing with my guests, so I just waited until the next day, and informed the manager when I went through they owed me a sandwich. Well that isn’t good enough for them. Instead of making it right by replacing a sandwich that they ripped me off and didn’t provide, since I didn’t have my receipt with me, they chose to argue over «policy.» She claims to have needed the receipt to staple to the new receipt or something to that effect. This was a flat out lie, as they have shorted me before, I have called, and just went through and got my food, no receipt necessary. This manager would rather argue with her customer at the drive through and on the phone. So I drove away. They can eat my biscuit (with onions, so useless to anyone else at that point), rather than make their customer somewhat satisfied. I went down the street to Suzi’s, and at least got what I ordered. I’ll be boycotting this McDonald’s, again, for a few months. Since it’s the only one I will go to when I am in South Charleston, that means the entire company won’t be getting my breakfast money for a quite some time. But Suzi’s benefits. Such a shame they would rather hire people to practice corporate pettiness than doing business the right way.