Firestone Complete Auto Care

So we got a flat. Lovely screw imbedded in our tire sidewall. Got the run around at Sear’s (see review for Sear’s); Gerald’s, NTB, PepBoys and the rest we stopped at were expensive and had nothing in stock. All we needed was a tire!
Then we saw a sign for Firestone! Called Justin and he thankfully had the tire we needed in stock. $ 120 out the door with road hazard we spent $ 140 and were done in under an hour. Wish I had gotten my oil changed here yesterday instead of NTB because I wouldn’t have wasted a whole 24 hours trying to track one down.
Sean called us less than an hour later and we were back out the door on 4 good wheels and not any lighter in the pocket. Go here for straight service.

Called them yesterday and got an appointment for Saturday morning. The manager Justin helped me today (Saturday) and never been so extremely satisfied with buying tires haha. They let me know what needs to be replaced down the road. (Rear brakes) little reminder for myself! along with getting 4 new tires I also was able to get my oil changed all within 2 hours for the time I dropped it off. Came from Mt. pleasant since it seemed no one wanted to give me a quote on Friday except these guys! Worth the 20 minute drive. Seems like this place knows how to keep people happy. While waiting I noticed one guy speaking with the manager and he drove 40 mins just to come because he likes only dealing with these guys. Extremely pleasant experience and highly recommend Firestone over others. I guess that’s why they’ve been open since 1926…

The Firestone on Folly has always been super busy and can never fit me in, so I started coming to the Savannah store. They have been quick to tell me about concerns and what I can do to function with my car until I can fit repairs into my budget. This is the first garage that has helped me in this way. With my limited funds this kind of help is important to me and gives me the incentive to keep returning here when service is needed.

Ripoff Artists. They wouldn’t honor their coupon saying my Toyota Camry required full synthetic oil. It doesn’t; I left and checked the manual and called Toyota and both confirmed. I then brought the car back 2 hours before close and they agreed it didn’t need it but then said they were too busy to get it done (they weren’t). I said I’d bring it back tomorrow and they said the computer would interfere and not let them do it the next day.
I then took it across town to a different Firestone and they did the change at the advertised price and didn’t require full synthetic. They said the guy who owns the savannah hwy one just didn’t want to honor the coupon (also known as false advertising and wasting my #$%&ing time).
Beware of this particular Firestone, I wouldnt trust them with something as valuable as a car engine – they have proven they will do anything to charge a little more. It wouldn’t surprise me if they broke or drained stuff intentionally just to get extra dollars in service. If you caught them in the act they would probably deny it and claim it was the infallible store computer that told them to disconnect your brakes.

So, as a follow up to my first review, I have to give Firestone Corporate some credit for stepping in and really taking a lot of time to talk to me about the issue and communicate directly with the store manager I dealt with, who then called me to apologize and try and work on what went wrong.
They did adjust the labor costs to accurately reflect the hours worked and I couldn’t have asked for more in terms of follow up effort based on my displeasure.
I’m impressed with the higher-​up response of Corporate and glad it actually did involve those at the actual location. They did make an effort to look at how they could prevent things going forward.
Will I personally go back? Maybe. But I do hope future customers have a better experience based on the communication that happened and it hopefully is likely.

Took my honda crv there and turned out to be cheaper than the used places in North Charleston. Mark and Justin inside were professional. I had checked treadquarters and geralds and they did not have any generic tires, which is what I was looking for.