Enterprise Rent-A-Car

Our experience with Enterprise was very positive and efficient. The car we reserved was ready and clean. We dropped it off in a neighboring state w no problems. I would use them again without hesitation.

Based on the number of customers complaining while I was in the process of renting my car, it is apparent that the company has some management problems. There seems to be a major discrepancy in the rental price quoted on line and the rental price quoted at their office and the availability of cars. Although the website of two other Enterprise facilities in Charleston, WV was showing economy cars available when I showed up in person to rent a car they had no economy cars available and the price was twice the price or more shown on their website.
I finally made a reservation online for an economy car at the Enterprise facility located in Kanawha City. Immediately after doing so, I called to confirm my reservation and to make sure that they actually had an economy car available. I did this because the other two Enterprise facilities had told me that there were absolutely no economy cars available in the entire Charleston area and I would have to get on a waiting list.
After getting through this process, I personally received excellent service and was able to rent an economy car for $ 120/​wk. They let me pick it up early and even gave me a ride home after I returned it.

I called and spoke to a Dennis to have a car held. I called back and spoke to a LeeAnn to change the reservation to a vehicle with s 3^rd row seat. When I asked her to have Dennis call back to confirm, she assured me the changes had been made.
NOT SO.
Dennis called around to try to find a minivan or suv w/​3^rd row seat, but to no avail. We had to settle for a regular car or risk being stuck waiting for an indefinite amount of time.
FINALLY just as we were all packed in and ready to hit the road, a Dodge Journey was found at another location and brought in. Dennis made the experience not leave so bad a taste in my mouth. Another representative, Shamika, was there, and even tho she had nothing to do with the mix up either, she apologized.