Enterprise Rent-A-Car

Rented a car in Charleston. Car had no smoking stickers all over it but that did not mean that the last driver had not smoked in it. We had to drive with the windows open as much as possible to keep from choking. Horrible rental.

Much cheaper than other rental companies I have used in the past. I had to return the car to the wrong location because I was running late, but David assured me that he would take care of everything and even offered to give me a ride home! Thank you David for making my day and helping me get to work on time! Someone give this guy a raise! Will definitely be a returning customer!

I’ve used Enterprise for years, generally a very pleasant experience, the paper work process is quick. I just wish the customer feedback surveys would stop! But I’ll certainly rent again.

We rented a car for the day at the meeting street location of enterprise rent-​a-​car. The transaction went off without a hitch. Quint, our sales associate was courteous and explained in detail our contract. He walked us around the vehicle and pointed out multiple dings and scratches and made notes on our contract so we would not be charged. It wasn’t until we were driving away that we noticed the disgusting interior stains on the seats. As we drove out of the driveway I noticed the service light on the dash. Then realized the gas tank was below an ¹⁄₈ of a tank. My companion immediately called the office and Jamie, the manager, explained that they are not allowed to fill up the tank, not to worry about the engine maintenance light, and he explained the fuel match policy. He assured us we would receive a gas credit. Since we had no idea about how many miles per gallon we would get on this vehicle nor how many miles we would be driving I put about $ 12.50 worth of gas in the car at the first exit ramp. This filled the car above ½ a tank. We used the car all day and returned it after hours that evening. The next day I called to complain about the vehicles condition and the gasoline policy. I was told the upholstery is difficult to clean and they detail the vehicles on a regular basis. I informed the car was on ½ full and she simply told me they could not fill up the cars and there should have been at least a quarter tank. There wasn’t. I asked her to go out and check the cleanliness of the vehicle and tell me if she thinks it was acceptable. She said the car had already been rented and there was nothing she could do. My advice rent elsewhere!

I have used enterprise for years. Always had good service, dependable cars and good prices. I have recommended this to friends. Just used them in Charleston, have cars lined up for Okc, and Greenville.

The staff at the downtown Charleston Enterprise rental agency need better people skills. They could use a lesson from the airport Enterprise staff. When we arrived at their office I was not given any map or directions how to get out of the city or to another destination. I felt very rushed and that they just wanted to get up out of their office. We were picked up at our hotel as the service provides and driven to the downtown office to pick up our car. There were two other people in the car and we were seated 3 in the back seat. It was an Asian lady and her son I think and the lady was very mad and told me she was mad. I don’t know what her problem was but it was very uncomfortable riding to the Enterprise office. The staff at the Charleston airport office were awesome.

This branch and subsequent dealings with their 800 number has ruined my trip to South Carolina. I cannot believe that they can conduct their business like this. I will be reporting them to the better business bureau.
Bottom line, we rented a car today, and it died on is. We have spent the whole day talking to idiot representatives. At one point they reported they had no record of our complaint. This was after they had already paid for a taxi to get me to a business meeting.
I called to report that the car would not start at 2pm. They kept saying that a replacement car was coming. Cue to 8 hours later and still no car. They told me I have to wait until the morning. So I lost a vacation day today and probably another one tomorrow and they don’t even have any remedy.
They are liars, it’s that simple. They do not care about service. Will never be renting from them again, and will be telling my company to close the corporate account. I can’t believe this BS has singlehandedly ruined what was supposed to be a good getaway.

Never has someone been so callous. We had a reservation made by our car insurance company who had us towed to this city. David not only ignored the ringing phone for over a half hour, but after answering it admitted he was ignoring because he was ‘on his own’ and wouldn’t be picking us up. After waiting for a taxi over 45 mins we repeatedly called to ensure he’d wait for us (they closed at noon on Sunday), he said he wouldn’t wait because he had somewhere to be at 12:15 pm. No other locations but the airport are open on Sunday. When the cab finally came, we headed there. People should know people at this location don’t care.

⁹⁄₂₀₁₄
Picked up our rental car from the Enterprise in downtown Charleston and dropped it off at the Charleston airport.
Pros:
1. The Enterprise at the CHS airport is located IN the airport so you do not have to take a shuttle to the terminal! It’s only a 30 second walk
2. very friendly nice employees
Cons:
1. The cars are REALLY dirty when they give them to you. there was a sticky residue all over the armrest.
2. They will NOT pick you up on a Sunday. they do not stand by their motto.
3. On Sundays they are only open 9 – 12
4. there is a fee to pick up at one location and drop off elsewhere

Enterprise in Charleston may have good service, but they DO NOT and WILL NOT deliver a clean car… at least in my experience, and we rent solely and often from them. I’ve called them before two rental occasions to request that they (at least) vacuum the floor mats and wipe the car down on the inside. Would take ten minutes max.
We continue to get cars where WE have to gather the trash, clean out all the food crumbs, and wipe down the sticky food and shoe stains. Are they blind? Hey, Enterprise: don’t tell me «we detail every car» when I call to request that you do it. I can smell the smoke from your burning pants over the phone.

Ever since I experienced Avis at Kahulai Airport, Maui, it is such a relief to have the opposite experience: a car rental that handles business swiftly, no hassle, no up selling and who are equally amiable and efficient when you return the car.