Broken Lantern Tattoo

I had the worst experience from a business that I have ever had from Broken Lantern.
I had scheduled my tattoo to be done 5 days after showing up at The Broken Lantern. Paul, who seemed very pleasant and excited to help me out and draw up my tattoo said that he would be glad to help. I had stressed to him how restricted my schedule was, with kids (who cannot enter the business) and a husband who works long hours, and he scheduled me for five days later at 7:00 pm, assuring me there would be no problems with getting me in.
I show up the five days later, feeling pretty good about the idea of getting this tattoo (a Valentines Day gift in fact). I show up 25 minutes early, to be told by the receptionist that Paul is running 45 minutes behind. As i watch him stand around and just talking with someone not work related. So i ask to the receptionist to please give me a call when he is ready, that I would wait in my car. Not a problem. 5 minutes later he is outside smoking a cigarette with the same person, just talking. So then he pulls this customer into the back, and leaves me waiting even longer. After an hour had passed i re-​entered the shop from my car, and asked the receptionist if he was finished. She said just a few more minutes. After another half hour he finally came out to the waiting area and let me know that he got double booked and would not be able to do my tattoo this evening.
After being held up for an hour and a half after my appointment he now decided to tell me this, and the receptionist had known as well. When I spoke to them about how unprofessional it was how they went about it, without letting me know, wasting my time (not to mention finding the time with kids and a booked schedule). They just let me wait when they both knew the whole time that they couldn’t tattoo me.
After that Paul tried to turn the blame on the customer and the receptionist, in that she had called (she didn’t –and if she knew why didn’t she send me home when I first arrived), and that they had gotten double booked.
Instead of trying to make time for me in the next following day (s), he decided to just discard the customer by returning my deposit, and turned me away.
I have never seen such unprofessionalism in an establishment, and where the shop and the artwork looked great, the professionalism and customer service were awful.
I would recommend anyone else at this tattoo shop, except Paul. It seemed like he turned my tattoo away to tattoo a personal friend instead. The worst kind of business that an employee could show. Wasting my time when I specified to him how hard it was to schedule it, a slap in the face if you will.
Two thumbs way down

Absolutely incredible. They do great custom work and are super friendly and helpful. Very clean and accommodating. THE place to go in Charleston

This is a great place for professional custom tattoos. In a place like Charleston there are few places to get tattooed that offer this caliber of service. The artist are professional, knowledgeable and great at what the do. If you live in Charleston or are visiting, go here. You wont regret it, and you wont be treated like a second class citizen like some shops. Ive had several tattoos done here and anytime im in town, i always try and get an appointment.

I just received my first tattoo here! I did a little bit of research before deciding on where to go, and I’m very happy because of it. Being a person of color, I wasn’t sure if the color would show on my skin. While there, we looked at the design, created a new masterpiece that was unique and of my own, and added color to it as well. I was skeptical with the out come, but I am a believer now. Great artists, positive atmosphere, and I’m sending all of my friends here.

This place is PHENOMENAL! Top in the southeast. The attention to detail on every level is impeccable! Look no further if your serious about ink! #glenncollins #brokenlanterntattoo #badassink

Great shop with incredible artists. Old school attitude where quality and great tattooing is more important than making money. I send everyone there…
I’ve been tattooed all over the country and artists everywhere are always asking where I got my work done.