BEST WESTERN PLUS Airport Inn & Suites

I came to Best Western this week after deciding I needed some time away from things to relax. I have to say that this trip was far from relaxing.
I’ll start with the good stuff. The room was nice, check in was easy, and parking was good. Also there are a couple of restaurants within walking distance.
Now, the annoying part. The second night of my 4 day stay, at about 6:30 pm, I started hearing what at first sounded like an annoying neighbor beating on the wall. Immediately I thought maybe my tv was too loud, but it just kept going. Soon, as the noise got more loud and ridiculous, drilling and such, I realized that the hotel maintenance had decided it was a good idea to start doing construction this late. So I called down and the front desk lady said she would take care of it. She did and by about 8pm they stopped. By the way I did ask for an alternate room but they supposedly didn’t have any. Well, the next day the noise started up again. This time at about 4:30pm and it was much louder… they were knocking out tile right against our wall. It was so loud that we couldn’t even talk to each other. Once again I called and this time I asked the lady if she could hear the ridiculous beating on the wall in the background, she said she would take care of it. She came up to our room and asked us if we would give them 30 more minutes to work. So, we sat there for another hour and listened to the pounding and drilling. In fact we got it on video to show how crazy it was.
On our last night, we decided that since the drilling had stopped maybe we should stay another night and finish out the week actually getting to relax. Well, when my husband called and asked about staying another night and if there was anything they could do for compensation for the extremely annoying last two days, the lady at the front desk lied and said I knew there was construction and there was a letter slipped under the door. Both of these things are untrue. I was never told there was construction until the first night when they started beating on the walls. That doesn’t constitute fair warning! He was NOT asking to get a free room for those nights… just a little bit off to show they actually gave a damn.
It was such a disappointment because I REALLY needed this time to relax and it was ruined by the hotel shenanigans. When I check out this morning, never, never again will I stay here.