Belmond Charleston Place

Belmond had it almost entirely figured out. Yes it is elegant and yes it is top class. The problem is the longer we stayed the less they seemed to care. It’s like they stopped holding doors for us. Amenities became a request and not a given. The five star feeling seemed to wear off. Worst part? Their «five star» restaurant the palmetto left LOTS of room for improvement.

This hotel and this review is a paradox because it’s a beautiful facility, but the staff and their desire to fill the hotel at any cost is dishonest. Let me explain.
My son chose this hotel as the host hotel for his wedding last week. We checked in on a Wednesday evening and they told us we are getting a «newly refurbished room». I think great. What a treat.
What they didn’t tell us is that the construction was still proceeding on that floor. In fact they started peeling off the wallpaper in the hallway at 9 a.m. the following morning … on the wall outside our room. That’s 6 a.m. my time (since I’m from the west coast). Can you imagine how much noise that makes when contractors are scraping and peeling on the wall that joins your room?
So we spend $ 400 (with tax) per night for that type of accommodation.
As I said in my opening comment, it’s dishonest not to advise your guests of such an inconvenience. And since the hotel was booked, we were treated to the same experience on Friday morning as well!
On checkout, I explained my position to the lady at the front desk, and her comment will leave you shocked. She said, «Well they don’t tell us about construction in the hotel.» At this point, I only think what an enjoyable time I’ll have relaying this experience to anyone on Unilocal,and who is looking for a great hotel … and this isn’t the place. Find a staff that takes pride in honesty rather than filling the rooms at all costs.
Thanks for reading.
George
Shoreline, WA

Normally outstanding. Stayed over the years a dozen times.
5 – 25. Hot room!!!’ Called engineering and they replaced the filter. Cooler slightly. I think this is a hot part of the property, as I’ve never had it happen before. I was in room 428. Unless you enjoy sweating through your pillow and sleeping on top of the sheets, request a different part of the hotel
Also, requested invoice be emailed. It’s Saturday and no invoice for my expense account. Called yesterday and was on hold for 15 minutes plus. Had to go make money, so I hung up. Ugh!!!

We stayed at Belmond Charleston Place for one night on our Memorial Day weekend trip to Charleston and Savannah. We had a wonderful stay, and I would recommend the Belmond regardless, but particularly if you are looking for a special, romantic and upscale place to stay.
Service: The hotel staff on the whole was gracious, accommodating, and not overbearing. Everyone was warm and friendly.
Facilities/​Lobby: The Belmond has a stunning lobby, complete with two grand staircases and a huge chandelier. The lobby opens on either side to high-​end shops. There are three restaurants, which we did not try. In the evening, the Thoroughbred Club had a festive atmosphere and live music.
Room: The room is one of the nicest we’ve ever stayed in. We had a renovated room with two double beds. It was spacious and modern with a high ceiling and a chandelier – making it the perfect combination of new yet still very charming. The bathroom floors, shower and sink are marble, the shower is a rain shower, and high end toiletry products are provided. There is a large wardrobe with interior lighting, and the beds were very comfortable with plenty of pillows and soft linens. Our only complaint is the the AC was a bit noisy.
Location: The location is perfect. It is an easy walk to all points within historic downtown Charleston, and we didn’t have to get in car at all while we were there.
Spa: Try the spa! I literally had the best facial I have ever had – Rebecca was my esthetician. The relaxation room has a delicious variety of tea and snacks. The prices are comparable to spas in DC. There is also a very nice indoor/​outdoor pool with a glass enclosure but an open ceiling.
Enjoy this wonderful hotel if you have a chance to stay there for a special occasion.

We had my daughters wedding in Charleston last weekend. We based out of this hotel… 25 rooms and the huge lobby for a meeting spot did the trick. We had a wonderful time. Jake changed our room for one with much more room for the parents of the bride. The bellmen and valets were life savers over and over again. They were so helpful in every way. The food at Palmetto Café is delicious. We have stayed here probably 10 times and it’s perfect for many things.

Our latest stay at the Belmond Charleston Place was a major letdown. My wife and I booked a Club Premier King room with a city view. When we arrived, we were told by reception that there was a «mix up» and that the Club Premier King we booked weeks earlier was now not available.
Mix up? The «mix up,» we learned later, was some VIP business group swept in last minute and wanted to book up the entire Club Level for themselves. Money talks, I guess, so all us «regular people» who had confirmed reservations for a Club Level room were unceremoniously booted.
The receptionist said she had a comparable, newly-​renovated room on the 3^rd floor with a balcony — something, she said, the Club Premier room we had originally booked did not have. That sounded OK… who doesn’t like a balcony off their room? I’m picturing sitting outside with my morning coffee and paper, enjoying the hustle and bustle of Charleston.
Unfortunately, this «comparable» room had a full-​frontal view of the broadside of a big brick building and a noisy bus stop below from the tiniest balcony I’ve ever seen. We’re talking standing room only for two people at the most. Not even a small chair would fit on this balcony.
After we expressed our disappointment, they offered to move us up to the Club Level the next day, when the very important business group was set to check out. We ended up getting a suite on the Club Level for a discount. The room was much nicer, but still very expensive for what it offered.
The walls were tissue-​paper thin… we could literally hear entire conversations from the room next to us as well as everything happening in the hallway. And who wants to shower in a bathtub at a luxury hotel? Both in our 3^rd Floor King and our Club Suite master bath, the shower doubles as a bathtub — a tub almost 3-​feet high that you have to crawl over to get into.
We brought our small King Charles spaniel… and while this hotel is dog friendly, it’s not the most convenient place to bring your dog. Little if any grass surrounding the hotel. And the only nearby restaurant we found where you can sit outside with your dog is Bubba Gump’s, two blocks down the road. We thought maybe we’d be able to bring our dog to the hotel’s Palmetto Café, since they offered outdoor seating, but we were turned away. For travelers with dogs, we found this area to be too crowded and seriously lacking pet-​friendly outdoor dining options. Savannah is a much more chill, better destination for travelers with dogs.
It is a great location, however, if you’re not traveling with your pet. The hotel is within walking distance of practically every top-​rated restaurant in Charleston, including Halls Steakhouse, Cypress, and Hanks Seafood (although my wife and I found Hanks to be seriously overrated. It’s an absolute zoo and extremely noisy).
Also on the positive side, room service was fast and friendly. And the Club Level offers tasty hors d’oeuvres and nice wines and cocktails.

The Belmond is located right in downtown and the location is great for exploring the city. I was impressed with the rooms and staff. My one complaint is that they don’t have in room coffee. I like to have coffee when I wake up and having to get ready and walk across the street to Starbucks is inconvenient. The pool/​spa area is very nice and the gym was nicely equipped. Self parking is available in the attached garage for $ 17/​day which is vey reasonable. We didn’t have to drive a lot because of the central location and were able to walk most places. I would consider staying here again, but will probably try out a different place with coffee on my next trip. I know it seems trivial, but for $ 400/​night you should get coffee. :)

We were in Charleston this past week for 5 days and had the most lovely stay at The Belmond Charleston Place. Everyone at the hotel was tremendously friendly and helpful and the facilities were excellent! Our premier room was clean and spacious with plenty of storage space in both the bedroom and bathroom. Housekeeping was so professional and diligent, always making up the room (even when we left after noon) and providing turn down service in the evening (even if we didn’t head out until 9pm) without us having to call down. Complimentary waters are a nice little touch. The bed was SO comfortable and there is a nice big walk in shower. The bar in the lobby of the hotel (Thoroughbred Club) is a great spot to have a drink and listen to live music nightly! Try the sorbets they offer there!
We hope we are fortunate enough to return to Charleston and the Belmond sooner rather than later.

What a delightful stay! Christmas at the Belmond Charleston Place was heavenly. The entire place is decorated so nicely and there is just the right amount of hustle bustle going on in the lobby.
The small touches made such a big different — like the fresh fruit in the room when we arrived and every single person we encountered in this hotel went out of their way to say hello and make sure we were taken care of — from the moment we wet foot in the hotel to the moment we packed up and left. (A special shout to Reilly Williams — she was the first person we talked to, always had a smile on her face and was very helpful with everything we needed.)
Also I have never been to a more dog-​friendly hotel in my life. In three nights there we probably saw at least 20 dogs. We brought ours and were greeted in the room with doggie treats for her, which is such a nice touch.
The location is also great — within walking distance to all the good restaurants and shopping. We will absolutely come back!

Belmond Charleston Place is strategically located in downtown Charleston in the midst of preserved architecture and landmarks full of Southern charm and a rich history. I felt right at home the Belmond. The rooms are large and spacious and the bathroom is to-​die-​for with rainfall shower head. Let’s not forget the hand-​blown Venetian chandelier set between a Georgian open arm staircase. This hotel is full of grace and charm, baby. As Rhett told Scarlett in Gone With the Wind, «I’m going back to Charleston, where there is still a little grace and civility left in the world.» I’ll see you soon, Charleston.
The only issue I had with the Belmond is that the Internet was down it seemed each of the three nights I was there and making it harder for me to get work done as I have to write while i’m traveling. Other than that, it’s awesome.

I’ve stayed here many times over the years, and my most recent stay was very nice. The staff here always seems to be top notch. Great staff is SO important for a successful property. Everyone made it a point to say, «hello, good morning, have a great day.» From the front desk, housekeeping, restaurant to the valet all of my staff encounters were great.
Charleston Place is very well located on the peninsula. North of Broad, close to all the shopping, dining and the Historical sites.
My sister and I shared a beautiful room, which the bellman informed us was newly renovated. It reminded me of the rooms at The Plaza in NYC! My parents had a suite and it was well appointed and also renovated.
Another nice perk is the self park garage.

Location, location & location. Belmond located on the corner of the Meeting & Market. The most convenient in Charleston, SC. It is next to Gucci and Luis Vuitton and all.
Room is nice with two double bed. Bathroom had only shower, though with rainbow thing!
Service personal cleans during the day and evenings they bring water bottles and ice to the room. I think that’s very nice.
No coffee machine or HBO.
All the shops are on Kings St, restaurants are on Market St.
Walking all the way Market you meet the Water Front Park.
Just nice.

Exceptional staff, beautiful rooms (watch out for adjoining rooms, they can hear you & you can hear them) don’t get a room with an adjoining room.
Nice bathrooms, beautiful pool area and spa. Meals in the courtyard and great food.
Follow my rock & roll reviews

The location for this hotel is great! Walking distance from everything.
The first room we checked into was stinking of smoke. We went back to the reception desk and they replaced it quickly. Our new room smelled fine, and was decorated quite nicely. But for some reason we had expected larger sized rooms after looking at their website photos. Being on the club floor was a good decision we made because their club lounge has great snacks and drinks.
The pool at the hotel was large and fun to hang out in, including the jacuzzi. The lobby is beautiful! We would definitely stay again, now with calibrated expectations.

If you aren’t looking for an Inn or a bed and breakfast, options are limited in Charleston. This is a solid hotel/​resort option. Nothing was particularly great or awful about it.
The service was nice, and the rooms were clean. There are connected shops, a restaurant, a bar, and an upscale café (which I also have a review on).
Because of this and other amenities like the gym and pool, this is a good place to stay if you plan on spending a lot of time in the hotel.

Gorgeous southern hotel.
We got the pleasure of staying here for our trip in Charleston, though it’s a bit on the pricer side.
Location is ideal, in the heart of downtown Charleston with boutiques inside the hotel as well as the street right behind such as H&M, Forever 21, Urban Outfitter, Aldo, Jcrew, Rush, and much more… some high end stores like Gucci and Louis Vuitton, and some local boutiques as well. In front, you have the city market with numerous eateries and specialty shops like the peanut shop, which I recommend visiting.
For parking, there’s valet for $ 32 or self parking in the deck for $ 16.
When you enter, you are welcomed by a gorgeous lobby with a huge bright chandelier. Just like the lobby, rooms are spacious and lavish, with a pinch of southern touch. Bathroom was nice and clean, which is the second most important checklist when traveling. In addition, they offered 2 rain shower, which was great.
Everything in this hotel was great, but the best part of this hotel for me was the salt water pool on level 4. It has retractable roof, letting in actual sun light and salt water like your typical spa pools. Only downfall for me was that I did not plan and did not bring a swimsuit that I did not get to take the full advantage of it. Don’t be like me and plan ahead to take a dip in the pool, when staying here!
Oh, and last thing, check out is 12PM~

Staying here now and really love the hotel and location. I stay in Charleston once a month but never here. The best part is I walk out of the hotel and am surrounded by all the good restaurants, bars, shopping and a Starbucks.
All the staff are really nice and helpful. The bar is cool with couches and a piano. People staying at the hotel can sit down and play piano.
You can look up the price so I won’t post it here. The rooms are nice but you are paying for hotel staff and location. If you are doing Charleston for the first time you should stay here. It will allow you to enjoy what Charleston has to offer and you are in the middle of it.

This is a great hotel. Especially if you get the club level rooms. We stayed on the newest floor (8^th) and the room was top notch — décor, comfort, amenities. Service was exceptional throughout the hotel. Everyone was helpful and friendly. When you stay on the club level there’s a lounge with drinks and food throughout the day. Definitely recommend that. Location is great — near the design district. I would go back to Charleston just to stay at this hotel.

This hotel is gorgeous and I would definitely stay here again. We were here for two nights in early January, and got upgraded to the Club level (I can’t imagine many travelers that time of the year) so my experience is for the 7^th and 8^th floors only.
Rooms are very spacious, and the bathroom is HUGE. I love large bathrooms and this one definitely did not disappoint (extra bonus, toiletries were all L’Occitane!). My only gripe would be the bed, which sank in slightly, but otherwise I had a lovely stay. I didn’t realize Belmond was a chain until watching the video they put on during turn down service, but I will definitely keep it on my radar if I ever travel to the other cities they have a location in!

OMG, I LOVED this hotel.
It was amazing! We were upgraded to the Concierge floor.
Let me tell you, it was awesome.
Snacks, desserts, drinks, tea, coffee, water at your fingertips at all hours.
The beds were SOOO comfy. I could have slept for hours.
The service was perfect. Every single person we encountered was so nice. Hey Y’all. Anything I can do fo y’all. It must be a southern thing… hehehe.
The pool/​lounge area was amazing. So relaxing. Retractable roof, lots of lounge chairs, salt water pool, hot tub, etc.
The only complaint I have is there is a small gap by the door so if people are being loud in the hallway, you can kind of hear it.
Lastly, it is in the HEART of Charleston! BOOM! Walking distance to everything!