If your place was recommended because of your honest reputation and skills, and they tell you that they have more work than they need, what would you do? I did so, recommend someone to them. They finally told him to bring the car in. It sat untouched for 2 days. On the second day, my friend was called and told by the owner that he had food poisoning and to pick up his car and take it some whare else. If in fact he had gotten food poisoning, why not have one of the other 3 staff members call earlier, or work on the car themselves. If he was that busy, why did he finally agree to take the car in? I just assume that they make too much money. Of course, I will not recommend them again to anyone !!