Neo Nails

I went here with a friend after we purchased a Groupon for a shellac manicure and a pedicure. We did call ahead and make an appointment and did not have to wait at all upon arrival. However, that was the only positive to the whole experience. I had shellac already on from a previous manicure and was told it would be $ 10 more to take it off (I thought this would be included in a manicure since I have never heard of another place charging to take off if you are also paying for a manicure). When I expressed concern over the extra charge, the owner said she had to make money somehow since she doesn’t make any money off Groupon customers. I did not question it further but after about 10 minutes in the chair she started to explain to me again why she doesn’t make any money from Groupons which I felt was excessive.
I sucked it up and paid the $ 10 which was still a hassle since I had only brought enough cash to tip and they only take cards for a minimum of $ 15.
I would have been fine with the experience overall but less than 12 hours later my shellac manicure started to fall off. Within 2 days, 6 out of 10 of my nails were completely bare of polish (not even chipped, just the whole polish came off). Also, my pedicure chipped that same evening.
My friends nails also chipped over the weekend so we went back and she did offer to re-​do the whole shellac manicure for free which I do appreciate — its just a matter of time wasted — I did not expect to have to spend an extra hour in an awkward situation as my nails were being re-​done. She did admit to making a mistake in the initial application so I hope this second one sticks for at least a week.

I went for a pedicure and shellac manicure. The pedicure was fine other than you are required to purchase a nile file and buffer for $ 1. The manicure did not consist of a manicure. My nails were simply shaped, buffed and filed. In less than two days, the polish was peeling from the nail tip and sides. I have never had this happen with shellac/​gel polish. I contacted the salon and they did repair for free. She did not tell me to bring my file and charged me again. The polish was not removed, just buffed down and painted over. Therefore, the repair does not look as good as it should. Lesson learned, I will not go here again. I went with a girlfriend and she had the same problem with the nails and worse, her pedicure did not last.

The good: it was easy to get an appointment, even though there was a huge groupon promotion; the paraffin wax treatment was heavenly
The bad: HORRIBLE selection of OPI for my pedicure, very little Orly, no other «top brands” — they even had the 1.99 drugstore polish as an option; rude manager; did not see my stuff come out of autoclave packet (not saying it didn’t but I’m picky).
The ugly: I know its the 21^st century, but I am still a little wary of having males do my pedicures. However, my experience confirmed my concerns, as while the male doing my scrub/​massage would hold out my legs at look at them for a long time and say «yes, very nice legs» and look back at me for a response. It just felt weird and inappropriate. I’m 20 and really don’t think I should have to deal with this bull shit when coming to get my nails done. Also, I know if I complained to the owner, she’d just argue it away so I just hightailed it out of there.
Also, after 5 days, the gel polish is lifting heavily around the sides of my nails.

In this case, the ends do not justify the means.
I checked out Neo Nails after purchasing a Groupon for a pedicure. I was not impressed with their nail polish color selection, but I had anticipated that based on other reviews and had brought my own polish. The pedicure started off well with a comfy chair and foot soak, but things took a turn for the worse as soon as the technician started filing my nails. He cut my nails too short and then made both of my big toes bleed while filing too hard. I could have forgiven once, but injuring a client twice during the same pedicure is ridiculous.
On the plus side, the scrubs and lotions used on the feet and legs were quite nice, and my pedicure looks fine. I don’t thing I’ll be going back, though.

Worst experience I have EVER had at a nail salon (and I have been to some pretty questionable places). Granted, this was quite some time ago, but I am shocked to learn this place is still in business. I was going to a wedding in the evening, and just needed a fill and a fix on one broken nail (UV gel powder) and a quick pedicure. I was a walk in, and the shop was empty mid-​day. The woman said it would not be a problem, she could take care of it (turns out she was the OWNER — which she told me a dozen times or so while she was not paying attention to my nails). Nearly 2 hours later I left with the worst looking nails and experience I ever could have imagined.
It seemed as though every other thing in the salon was more important that me, her client, that was sitting right in front of her. I understand needing to answer the phone, and assist clients as they walk in. But she was getting up and disappearing for lengths of time, leaving my nails under the UV light. This is after I had to explain SEVERAL times, that it was the powder gel that was on my nails. When she seemed to understand (and disappeared to go dig it out of god knows where), it was apparent she had no idea of how to use the product. I am not a manicurist, but I have had my nails done enough times to know a thing or two. It was obvious she didn’t have a clue. She barely sanded them down, her filing left them completely uneven in length. I would have gotten up and left, but at this point, my nails looked worse than when I had walked in, and didn’t have time to go elsewhere. I pointed that the tips looked like I had been smoking a carton a day for 40 years, and asked if she could make them whiter, as I had french tips. She proceeded to paint (unevenly) white tips on with regular nail polish. Absurd. The bumps in my nails look like the tips of my fingers had tumors that I tried to cover with white out. Come to think of it, it probably would have looked better if I just did that.
I passed on the pedicure, and my chipped, uneven hang nails on my feet looked better than the manicure I had just received.

DON’T COME HERE.
I dont get the opportunity to get a pedicure very often, i try to enjoy each one! I bought a living social voucher for a pedicure at neo nails Right before I booked the appointment, I looked at other Unilocal reviews and read some disappointing comments, but i thought, «well how bad could it be?» Turns out my hour of relaxation was not relaxing at all. I did bring my own nail file on the advice of others. But never have I heard of charging extra for a nail file!!! Also, it was stressful listening to the interaction between employee and owner. I kept having to listen to the owner belittling the woman doing my nails. Not about my nails, but business in general. Then she complained about the living social customers. When I was done drying my nails, she flat out said «are you going to tip?» yes, I was, but I was taken aback by her rudeness. At the very least, she is unprofessional; unfortunately the experience was terrible and i could not wait to leave.

The nail technician/​aesthetician/​whatever the proper term is now was very nice. However, I have to judge the place on the way my nails were done: my first gel manicure fell off (yes, fell off) all my nails within 24 hours, my pedicure was sloppy, and my redo gel manicure is sloppy (polish on my skin on more than a few fingers). The owner called me back offering to redo my original gel at no cost, which I of course appreciated but also expected; the resultant sloppy gel is better than nothing but not worth it. I won’t be going back.

Biggest plus: my appointment started on time.
They have a good selection of colors. Someone else commented that they do not have OPI, but this is not accurate. They have an extensive selection of OPI colors.
The salon is clean, and when I was there, it was very quite and peaceful as I and my technician were the only people there. My technician was super nice and very efficient. Unfortunately, by the end of the day the polish on my finger nails had already chipped, but my toes are still looking good.

Walk-​ins don’t exist here… only two employees working. My pedicure was fine but the nail polish barely lasted two weeks, they need to invest in some better polish. I brought my own file and buffer, but they didn’t use them and charged me the $ 1 for a new set but I didn’t get to keep the new set. It took 1 hour and 45 minutes for a pedicure and eyebrow wax. I would go somewhere else.

SO disappointing! Got groupon… They told me to just come on in. When I got there «you have to have an appt». Well ok… I’ll run some errands and come back at appointed time. Wanted
My Groupon before I left to run… in a hurry. No had to give it then! Then they would not accept my iPhone voucher. It had to be printed out! SNAFU.

I only came to this salon because I had a gift certificate. A mani pedi for $ 43.00 is extremely expensive if you ask me. Under normal circumstances i would have left when I discovered the price, and then again when I realized they didn’t stock OPI or Essie. I’m pretty sure the person doing my nails had never done a manicure or pedicure before. While he was cutting my nails his hands were shaking so bad that I was nervous for my polish. He cut me with the cuticle cutter, and I have nail polish all over my skin. He applied such a thick layer of top coat i feared it would never dry. When I asked another woman for quick-​dry she answered me like I was crazy and told me why quick dry was bad. A simple no, sorry would have sufficed. I still have a seven dollar credit to this place and I still won’t be returning.

Although my experience was not a relaxing one, my pedicure lasted almost a month which was amazing.

I came here with a Living Social voucher and proceeded to get one of the best pedicures ever. It was technically very proficient. The staff was really polite and quiet. The callous removal didn’t make my feet painfully tickle/​prompt kicking as often happens-​somehow the technician knew how to work it right. My feet were smooth, plush, and sparkling as I happily exited the salon. The polish lasted a long time, at least three weeks, after the pedicure.

Like other reviewers have said, the owner is rude to her employees. Though, to be fair, the girl who worked on my nails was kind of talentless. I asked for a natural, squoval shape, more rounded than square, and I wound up with unevenly shaped nails. A couple of them were super squared off, and it just looked weird.
Maybe if the owner hired some talent she wouldn’t have to spend every minute berating her employees and making clients feel awkward.

I had a Living Social voucher for a pedicure and went today. The technician, Cherry, was very nice and thorough. A big plusto me — she is American and speaks English! Neo Nails is a beautiful place, and very quiet. I like that there was no music and no television set. The only «wierd» thing I found is that I have to buy my file and buffer, but they are high quality and only $ 1, so no real complaints there. I definitely recommend Neo Nails and ‘Cherry’.

I went here because of a Living Social coupon. The salon itself is large but was fairly empty and uncomfortably quiet (no music). My main complaints are these: the woman left me with my feet soaking for almost 30 minutes while she did other things (and the water grew tepid). When she finally got around to doing my pedicure, she asked me if I’d brought my own file and buffer, which I had not (nowhere on the website was I told to do so, that I can recall). She then informed me that there would be a $ 1 charge for providing these items. The pedicure itself was fine, though absolutely no frills (i.e. no massage element of any sort). I was there from 2:15 — 3:30, which in my book is waaay too long, considering the no-​frills treatment I received. (And apparently this basic pedicure normally costs $ 30 — what??) Overall a disappointing experience. I would definitely not recommend this place.

Pros:
— salon is pretty upscale for a strip-​mall nail salon (comfy chairs, privacy curtains @ pedi stations)
— well stocked (30+ gel colors, nice scrubs and they give you a file and buffer for $ 1 that you can bring back every time to keep stuff sanitary) and clean
— the actual pedicures and manicures are wonderful, thorough, and lasting
Cons:
— you have to call a few hours ahead for availability/​appts since there are 2 people working. they really don’t take walk ins
— slightly more expensive than most strip-​mall nail salons (but worth it in my opinion)
— they can run a little late on your appointment and are unapologetic about it
— the owner is a loudmouth, berates her other employee in front of customers, can make for a decidedly un-​relaxing environment sometimes
Overall the fact that there are no other high-​quality nail salons in Chapel Hill keeps me coming back to this place, despite the cons. They spend a long time on you, which isn’t great for quickies, but they’re thorough and wonderful as long as you make an appointment and tune everything out when you get there. You’ll be happy when you leave (for good and bad). I’d recommend it — it could improve but I’m happy with their services.

Expensive and took 2+ hours for 2 pedicures and a manicure! I thought they would never let us leave. My poor mom even had to go to another salon to have her cracked nail re-​fixed from whatever they did to it. Not terrible if it had not taken SO long and been way overpriced for just OK service.

First, a disclaimer. I am no connoisieur of pedicures — at most a thrice a year gal, either because I have an event coming up at which my own amateur nail-​painting efforts won’t cut it, or I look down and despair at the state of my tootsies.
I’ve been despairing a lot lately, so I jumped in feet first at Neo Nails the other day. If you’re looking for results on distressed feet, so far it’s a four star joint — but If you’re looking for ambience, this place merits only two stars in my opinion.
So, the good: The place appeared clean. My nail technician instantly recognized that my feet needed serious work (though loudly telling the rest of the salon that she’d never seen such calloused feet probably wasn’t necessary). She diligented rubbed, scrubbed and grated for quite some time. And she did a nice nail-​painting job. My feet are restored to glory and much softer than they were pre-​Neo Nails.
The not-​so-​good: to me, going to the nail salon should be a relaxing experience. The place was deserted and there was no atmosphere at all, to the point it felt a little sad. Perhaps some calming music in the background? After about 15 minutes there were three customers (including me and my friend) having their nails done, one waiting, and there weren’t enough staff to cope with this ‘rush’. As a result we were there for 90 minutes. That is a long, long time for a pedicure in my experience. And we had made an appointment, so they knew we were coming.
Last, there was a girl sitting around on her first day asking very loudly what on earth she was supposed to be doing as she lotioned and rubbed our feet, which didn’t make me feel like I was in good hands. I know everyone has to start somewhere, but think about the customer’s perception and be discrete in your ignorance.
Price: 31 plus tip for a pretty good pedicure. Just take a magazine or a buddy and make sure you have time on your hands if you visit Neo Nails.