Elite Auto Body

Consistently helpful. Excellent work.

First time experience and let me tell you. These guys are amazing. Their knowledge of dealing with repairs, insurance handling, and everything you can think of is great. Donnie and George are amazing. I don’t know what else to say other than they are very professional, courteous, and overall good people that want the best possible experience for you.

Great experience at Elite Auto Body. Donny took care of me and was really great during my estimate explaining everything. He also was really helpful regarding how the insurance would work– I’m new to the area so it was great to have him explain that aspect. They fixed my car in the amount of time they estimated, and returned it to me washed and vacuumed. They clearly care about repeat customers and are extremely helpful and fair, very different than my experience at the dealerships around here. I highly recommend them.

I had a great experience with Elite Autobody. All of the employees were extremely helpful and nice. I got my car back quickly and it looks amazing. I recommend them 100%

Absolutely terrific repair and repainting of my Mercedes hood. Dropped it off Monday night; picked it up Wednesday afternoon. Car gleams like new! Best positive experience considering the malicious damage to the E350.

I went in for an estimate today and I was helped by George. They were really friendly and did an excellent job at being very thorough with reviewing the damage to my car. They provided a complete full estimate, and were very patient with explaining step by step all the labor that would go into fixing my car. I was very satisfied with their professionalism and good service.

I am so thankful I brought my car (after being rear-​ended by a Triangle Transit bus while on vacation). They advocated for me and pushed the other party’s insurance company to consider the car totaled, because any repairs that could have been done would have resulted in poor, unsafe work. I cannot tell you how grateful I am to have chosen this place, not knowing the area at all. They were incredibly helpful to me, mentoring me through the process, even though they were not going to be repairing my car. I now have new and safe vehicle. If only I actually lived in NC, I would always take my car there! Thanks guys!!!

These guys are the real deal. I once had a German auto shop teacher who stressed the need to do the job right, focus on details, and just be professional. Too bad this is such a rare quality in business now, but at least a few places still practice it. Elite is one of them. You can have peace of mind that they are actually doing the work the right way.

Elite Auto Body did an excellent job repairing a damaged car roof for me. Kevin and Tammy were warm and friendly, took the time to explain the service to me, and charged a fair and reasonable price. Working with them was a pleasure and I will gladly trust them for future services.

The service was great. They are very polite and professional. They fixed the damage and I can’t even tell where the damage was anymore.
They are also part of the State Farm Select Service network so it was a breeze to deal with.
One the friendliest business I every went to.

I was so incredibly sad when in a haze of morning tiredness I managed to scrape the side of my care against the bumper of another car in the parking lot. Fortunately the other car was undamaged… I was not so lucky however and ended up with some nice scrapes in the side of my car around the rear wheel. I called to set up an appraisal appointment and they managed to get me in the same day. When I showed up, they took one look at the car and wanted to try buffing it out before proceeding.
Less than 15 minutes later, and my car looks almost totally healed! Not only did they not try to pressure me into a more expensive option, they declined to even accept payment for the buffing! Now you really have to get close and carefully examine the car to even know something happened.
I decided to go to Elite Auto Body in large part because of the reviews already on Unilocal,but man was I still blown away by the quality of service, friendless, and honestly I received. Cars are such an expensive investment, don’t mess around with who works on them. I can’t stress enough how worth the drive it is to come to these guys, even if you don’t live super close. I wish Unilocal had a six star option… these guys would deserve it.

Brought my SUV in for a damaged passenger side. The owner was friendly and did the estimate, explained all the repairs he would need to make, and the process for repainting the vehicle. He gave me the date for drop off and when it would likely be finished.
A few helpful things included arranging for Enterprise to pick up car owners after drop off, they cleaned the car, and communicated when the car was estimated to be ready for pick up.
I called before pick up and asked if they could look in the car for some missing toys that my son had been asking about and they graciously did me the favor.
Everyone was kind and friendly and the work on the car was great. If I need their services again, I wouldn’t hesitate to return.

friendly service and always helpful and full of parts!

The previous review by Mia C. is spot on. EAB is a family owned business with Kevin (the owner) and his daughter Jessica running the front office with Donny. They are seriously some of the friendliest people we’ve met since moving out here. Honest, honest, honest — completely transparent and upfront on EVERYTHING.
So…we found ourselves in the limbo land of insurance points and increased insurance rates due to a dodgy little tree and our 3 year old Subie. Having talked to our insurance agent, we quickly realized that the dealer quote I had gotten earlier in the day wasn’t going to cut it — at the very least, resulting in a 25% increase in rates over the next 3 years.
*insert game show «gong» sound… plus sad trombone noise*
Fortunately (or unfortunately given the situation) EAB came highly recommended by my agent. Having dealt with insurance recommended body shops before, I was highly skeptical. However from start to finish, Kevin and his crew were completely upfront on the whole process and quick to dispel any doubts I had going into this while still coming in under other repair shops.
For starters, you schedule an appointment for your estimate. They recommend around 30 minutes. For our car, it was something more like 45 minutes *BUT* only b/​c Kevin took the time to explain the whole process to me and then proceeded to show me his entire shop and a couple of other cars with similar jobs to ours at various stages along the process. What impressed me most was how spotless and clean the shop was… from the bake room where they paint the cars to the front reception office. Nothing is left to doubt… and if you have any questions, he answers them — not in a condescending tone, but more for you and I to understand the process of what he and his shop can accomplish. In the end, our job came in under the dealer’s estimate (almost $ 600 less) and within $ 50 of the estimate he provided as well as on time as he promised (4 days).
Service is only part of the game, but the work they do comes with a lifetime warranty for the ownership of the car. While body work and painting is always tricky, they do paint matching (spectrophotomer) as well as blending in the nearby panels to give it a more natural and seamless match to the existing color. It’s never 100%, but personally I couldn’t tell any difference on the rear driver’s side door panel. FWIW on our car, they were able to perform a 3 coat paint job to achieve that «pearl» finish of the original.
All in all, a great group of people to work with who stand behind their work and still come out much lower than some of the other body shops around the area. I wouldn’t hesitate to come out this far again if I *ever* had body work needed for any of our cars. FWIW, I did check them out on the BBB site and they do have an A+ rating.
The one slight caveat/​demerit is that these guys are *really* far out (distance wise, not in a psychedelic way)…even for the CH area. You literally go past University Lake and for what feels like miles past… but in reality, it only takes 15 – 20 minutes to get there from the Franklin St/​N. Elliott intersection (well worth the drive for the service and attention to detail you get here).
5 easy stars to shout out!

I have used Elite Auto Body three times now and they have been amazing to deal with every time. Not only have they done great work with my car, but they are also extremely friendly and professional (Donny is just great!) The fact that they always detail cars when working on them is another reason that keeps bringing me back here.
For those whose insurance doesn’t cover car rental, they have a few cars they loan out which is really convenient and rare in that industry. All they require is for you to refill the gas!
Overall, a great shop. It’s location is slightly remote but worth the drive. Nobody ever wants their car to require collision repair, but when it happens, Elite Auto Body is the only place I bring my car.

I recently had some major body work done at this shop. The staff was amazing and would call me with updates on my vehicle. They also dealt with the insurance for me. When my car was ready, the owner picked me up and took me to the shop. They lead me through the work that was done and provided me with a warranty for the work.
The car was also cleaned inside an out, a definite bonus.

The nicest and friendliest spot you ever did have to take your car to.
I first went to Elite several years ago when I had to get a door repaired on the low before my parents found the dent. The people here are incredibly patient and thorough, and I am so relieved they are still around so many years later. After my recent bad experience at a body shop in Durham, I appreciate their impeccable service all the more. Prices are comparable, if not slightly lower than others more inside city limits.
Wish they were closer but have no qualms about the long drive in light of their amazing level of service. Plus, free detailing with body work? Bestill my heart.
Highly recommended.