Clifton Lenise, DDS

The good: beautiful office, very professional appearance of office and staff, Lisa (front desk) is wonderful — very courteous and helpful, many toys for children to play with, lots of praise from staff to help children feel comfortable
The bad: It seems some of the staff don’t really know how to talk to different age levels of children. Kelsey talked to my 2.5 yr old like he was a much older child and used big words that he probably didn’t have a clue what she was talking about. Just give a brief description about what you’re going to do and then do it – no need to talk talk talk about it because very young children only have so much time that they can sit still and cooperate. After that, you will get nothing done when they’ve had enough. Dr. Mauney is OK — not stellar but not particularly unkind either but he really doesn’t talk much. He acts a bit too macho to be dealing with children and just lets his hygienists take care of all the niceties. We also saw a regular dentist before this specialist appointment because he said my child had 8 possible cavities. Dr. Mauney is saying he only has 3 and he’s basing it solely on x-​rays, which didn’t even really go so smoothly so I’m afraid they’re not going to be fixing all of my child’s teeth on our next appointment. It makes me want to get another opinion as I don’t trust theirs.
The ugly: During x-​rays, Kelsey, our hygienist, was nice enough at first. Several times though, she made my 2.5 yr old gag. She let up, removed the bite plates and gave him a moment to recover. Finally, after 10 minutes of not being able to get it the way she needed it done, she put it back in his mouth, he gagged again, she only pushed it even further into his mouth. You could just see the fear in his eyes after he’d been calm. I had to say to her twice, «Take that out of his mouth» before she did it. He was just sobbing by that point and begging to go home. They still wanted to go ahead and try and fill 3 of his teeth at this same visit. Why can they not seem to understand that young children only have so much time they can hold it together before they just can’t anymore? I don’t mind breaking up the appointments into more just to make sure my child has good experiences. I do not need a child who is pushed to his breaking point and afraid of dentists.

these folks are money-​grubbing and mean. The woman doing (unnecessary) x-​rays on my daughter was bossy and irritated despite the fact that my daughter is 4 years old, super compliant and trying her hardest to follow instructions. I stopped the process, got my daughter, paid and left and the whole place got even nastier and up in arms — instead of trying to understand how they’d failed. Really, really bad experience.