Chapel Hill Taxi

Reserved cab for 5:15 AM, called to check at 5:20 — on it’s way. At 5:25 CHT called back, what’s your address?, have to send new cab, guy didn’t wake up, I drove myself, should have checked Unilocal

I’ve not used this taxi service … but not for lack of trying! Temporarily disabled, I needed a taxi to take me to my job at UNC. Fortunately (I thought), I was able to book online with Chapel Hill Taxi the night before. I got an immediate email confirmation and congratulated myself on being all set.
The next morning, I stood outside in the cold and waited. Ten minutes after my scheduled pick-​up time, I got a phone call from a man who didn’t introduce himself but asked whether I still needed a taxi. I said yes, and he said he’d send someone. Five minutes more, and I tried calling the man back to see how much longer I should expect to wait. I got an answering machine with a woman’s voice identifying the business as Yellow RDU Taxi. Confused, I hung up. The woman from the answering machine called back a few minutes later. She asked whether I still needed a taxi, and *again* I said yes. She told me she’d gotten the referral from another company, and someone would be arriving in 5 – 7 minutes.
The cab that actually came was from Tar Heel Taxi (go figure). It was clean and comfortable – not that I was feeling very picky at that point, since I’d been standing painfully in a cold drizzle for nearly half an hour by the time the cab arrived. My driver totally disregarded the speed limits on our rush to campus, so he got a good tip, and I got to keep my job (yay!) – no thanks to Chapel Hill Taxi, who never acknowledged what they’d (not) done in playing hot potato with my reservation. :-P
(Of course, now that I read these other reviews, I’m feeling rather lucky that Chapel Hill Taxi spurned my fare!!!)

Terrible customer service!!! Called them for a cab which they claim came and waited for us and that they called us but we had no missed calls. I called back and they said they would send another but a half hour later still no taxi. When I called the man said «the taxi decided not to come back» and when I asked why they didn’t tell us, he said «I just hoped you would call someone else or walk». Ended up calling a different taxi service… NEVER use chapel hill taxi– unreliable and just rude!!!

The day before I booked a ride to the airport online and received two confirmation emails. When I called to ask where the cab was five minutes after the scheduled time, the dispatcher said they had no record of the reservation. They send a taxi from another company, and they have lost my business permanently.

Eek? Methinks NOT… I called CH taxi and told them I was a faculty member at UNC and they told me the fare from RDU was 35 $ I live within a mile of the university. I told them I had a coupon when I called (a recent Unilocal coupon). So I called and made a reservation. They called to confirm but reserved the wrong day, which I corrected over the phone. So, I’m thinking… they are not too organized. I was then told to call when I get to airport in case the flight is delayed. In fact, my flight is a bit delayed, so I call when I land and they state that they have been waiting for 15′, so they left and will pick me up in 10 – 15′. OK, 25′ later they show up, and bring me to Chapel Hill. I subtract the coupon from the 35 $ fare, add a 5 $ tip and give it to the taxi driver, and she tells me the far is 58 $ and she has never heard of a coupon. She then calls in, and talks to someone who tells her he never told me the fare was 35 $ and they will charge me 58 $! So after trying to correct the situation, I realize, this is in vain. So, I tell them to keep the coupon, tip and fare I gave them and left in total frustration. Will never use them again!

Similar experience to all of the above. Had reserved by telephone a taxi from Chapel Hill to RDU airport early in the morning for 5:15 am. No taxi at 5:15. No taxi at 5:20, so I call and they say they are «5 minutes away». At 5:30 I am fed up and call to cancel. The person says they are right on my street and turning into my apartment. I don’t believe them and just tell them that I got another ride. As I drive out, I see no taxi in my apartment complex or on the street that leads to my apartment complex, which leads me to believe they were lying. Terrible service. If I could have given 0 stars I would have. Stay away.

Horrible. Horrible. Horrible. I made a reservation. They never came. I called. They said they’d call right back. They did not. I called again. They hung up.
Awful company. I’m thinking about reporting them to the Better Business Bureau.

Total ramshackle taxi service. How are they still in business?
I’ve had 3 awful experiences with this company — them showing up late or not at all, wrong turns, and one driver followed me into RDU airport and demanded more money. The ONLY reason I tried to keep using them was because I was owed a ‘free ride’ because of my previous negative experiences. However, since I fly late hours Mandy would never actually allow me to cash in the free ride during off-​hours.
Finally today… no pickup at RDU. No phone call, no nothing! No surprise either. Luckily I had already made other arrangements. Mandy had taken my call while shopping at Wal-​mart and was very distracted (although she assured me «We’ll be there, hun!»). What a joke. Just a super bad taxi service. I’m pretty sure it’s a front for something else. STAY AWAY!

I had a similarly terrible experience. Booked a cab from RDU to Chapel Hill for the student special of $ 28 dollars but was told on the phone that it would be $ 35 because I lived «off campus» even though I live closer to the highway than the actual campus. Whatever… still cheaper than the RDU taxis, right?
They’re suppose to be there at 6:30. No cab comes. By 6:50 my patience has run out and I call. Disconnected. Oh must be my phone, right? Call again. Disconnected. Call again. Disconnected. I called again today just to make sure they blocked my number, and what do you know? I was disconnected again.
Don’t bother with these jerks. Ruined my trip home and based on the other reviews, they’ll probably ruin yours as well.

My husband’s 40^th birthday! We’ll be responsible and hire a taxi for the night! I call to reserve a taxi, speaking with Mandy, who says she’ll personally be our driver. Pick up – 7pm.
7:05pm…no taxi
7:10pm…no taxi
I call: «What the status with our 7pm pick up?»
Mandy: «Oh, I gave your pick up to another driver. She’s not there?»
Me: «No. But my babysitter is… we’re kind of on the clock here. When do you think she’ll arrive.»
Mandy: «Let me call her and I’ll call you right back!»
7:25pm…no call, still no taxi…
7:30pm I call. Am told it will be another 10 minutes. I canceled. I drive. We miss our dinner reservation, have to find another restaurant and also miss our 9pm show at The Dirty South…
HAPPY BIRTHDAY SWEETIE!

The cab that picked us up was rather old. It stalled a sometimes when we came to a stop. Beware Chapel Hill Taxi.